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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Travelers can start their day with a delicious breakfast before relaxing by the seasonal outdoor pool or exploring the nearby Gatlinburg Space Needle and SkyPark.

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Front of property - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(96 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Downtown Gatlinburg, a neighborhood in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. Island at Pigeon Forge and Tanger Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are not to be missed. Spend some time exploring the area's activities, including skiing. Visit our Gatlinburg travel guide
Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    11 min walk - 0.6 miles
  • Gatlinburg Space Needle
    Gatlinburg Space Needle
    12 min walk - 0.7 miles
  • Gatlinburg SkyPark
    Gatlinburg SkyPark
    12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies
    Ripley's Aquarium of the Smokies
    19 min walk - 1.1 miles
  • Ober Gatlinburg Aerial Tramway
    4 min walk - 0.3 miles

Getting around

  • McGhee Tyson Airport (TYS)
    68 min drive

Restaurants

  • Ole Smoky Distillery
    11 min walk
  • Sugarlands Distilling Co.
    11 min walk
  • Puckers Sports Bar
    12 min walk
  • Loco Burro Fresh Mex Cantina
    13 min walk
  • Smith & Son Corner Kitchen
    12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking
  • A TV in the lobby, an elevator, and a vending machine
  • A 24-hour front desk and coffee/tea in the lobby
  • Guest reviews say great things about the breakfast, helpful staff, and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 568 out of 1090 reviews
Rating 8 - Good. 274 out of 1090 reviews
Rating 6 - Okay. 127 out of 1090 reviews
Rating 4 - Poor. 54 out of 1090 reviews
Rating 2 - Terrible. 67 out of 1090 reviews

Reviews

Verified

10/10 Excellent

Bethany

Liked: Cleanliness
Stay for a whole week and everything was good.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Renita

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was older, room could use some upgrades but was clean and in decent condition. Great location, walkable to every thing, very friendly staff! Great room prices for off season, would come back!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Glendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the sink water drain, the staffing and their service was excellent
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
The stay was great with the clean rooms, the staff, and the amenities being great would come back.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service
Safe place, clean bedrooms, very good breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Skyler

Liked: Amenities
Great stay, great views. And very reasonably priced
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was perfect
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in walking distance with everything in Gatlinburg. The breakfast was great, the rooms were clean and the staff could not have friendlier.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
avg breakfast, avg bed, avg shower pressure, filthy dirty couch, huge rooms, excellent location and nice view from balcony
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Darran

Liked: Cleanliness, property conditions & facilities
Room was awesome staff is always friendly been twice
Shot from the patio
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Nickey

Liked: Cleanliness, amenities, property conditions & facilities
Room was prefect staff was very helpful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joey

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room very clean & spacious.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities
Room was clean. Beds very comfortable.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities
Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All i can say is wow!!! Hands down the best lttle hotel i have stayed at!!! Breakfast was awesome! Rooms were clean! Staff 100% worked there butts off to keep it that way!!! During breakfast the ladies push you out of the way to fill the buffet with fresh food the whole time lmao!! They work very hard on the buffet!! What a great experience!! Lots of food in walking didtance aslo a awesome outdoor mall 10 minutes away. We used uber to universal studios the whole week and it was 10 to 15 each way! By choosing this location and not staying in a iniversal hotel i saves about a thousand dollars! I would 100% use this place again!!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Alexandria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was super friendly. Absolutely adored them however my door was messed up in my room. Hard to open and close. Did not have clean wash cloths. Room was very outdated. Stains here and there. Overall could be better. It was a last minute booking but I would not stay here again
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view . Room was nice , but washer vibrated the room at 7 !! breakfast was ok wish had some fresh fruit but good other wise . Staff was very nice .
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Johnny wilburn

Liked: Cleanliness, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Room was clean, bed was comfortable. Breakfast was amazing
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful creek view from balcony. Clean Room. Friendly Staff. Hot Pancakes offered for Breakfast.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, comfy, beautiful view, and a great breakfast with pancakes! Thank you all
Stayed 1 night in Nov 2025
Verified

8/10 Good

Dehuel

Liked: Cleanliness, property conditions & facilities
Clean room, renovated, comfortable mattress and pillows and close to the downtown. Breakfast was okay, but not too many options. In the morning too much noise from outside that I could hear inside the room.
Stayed 1 night in Jan 2026