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Hotel Indigo Gatlinburg Downtown by IHG

3.5 star property

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Bar (on property) - Hotel Indigo Gatlinburg Downtown by IHG (Gatlinburg)
Restaurant - Hotel Indigo Gatlinburg Downtown by IHG (Gatlinburg)
Exterior - Hotel Indigo Gatlinburg Downtown by IHG (Gatlinburg)
Free WiFi - Hotel Indigo Gatlinburg Downtown by IHG (Gatlinburg)
Presidential Suite, 1 Bedroom | Free WiFi - Hotel Indigo Gatlinburg Downtown by IHG (Gatlinburg)
Close to Ripley's Aquarium of the Smokies and Anakeesta, Hotel Indigo Gatlinburg Downtown by IHG provides a coffee shop/cafe, laundry facilities, and a bar. Be sure to enjoy a meal at the two on-site restaurants. In addition to a gym and conference space, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

Free WiFi

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

Free WiFi

Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony (Furnished)

Free WiFi

Standard Room, 2 Queen Beds, Balcony (Furnished)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

Free WiFi

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Free WiFi

Standard Room

  • 36 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony (Furnished)

Free WiFi

Standard Room, 1 King Bed, Balcony (Furnished)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

Free WiFi

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

Free WiFi

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Free WiFi

Presidential Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

Free WiFi

Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Communications)

Free WiFi

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Communications)

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

Free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free WiFi

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Free WiFi

Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Downtown Gatlinburg, a neighborhood in Gatlinburg, Hotel Indigo Gatlinburg Downtown by IHG is in the mountains. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Anakeesta. Gatlinburg SkyPark and Wild Bear Falls Indoor Water Park are not to be missed. Visit our Gatlinburg travel guide
Map
229 East Parkway, Gatlinburg, TN, 37738

What's nearby

  • A log cabin in the woods. The Noah Bud Ogle Place was a homestead located in the Great Smoky Mountains Park near Gatlinburg, Tennessee., Shutterstock ID 175219004, Purchase Order: SP-1891 Wave 0, Clie
    Historic Ogle Log Cabin
    3 min walk - 0.2 miles
  • Tree Bridge
    Anakeesta
    4 min walk - 0.3 miles
  • Gatlinburg
    Ripley's Aquarium of the Smokies
    6 min walk - 0.4 miles
  • Gatlinburg Sky Lift which includes mountains and fall colors
    Gatlinburg SkyPark
    13 min walk - 0.7 miles
  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    15 min walk - 0.8 miles

Getting around

  • McGhee Tyson Airport (TYS)
    72 min drive

Restaurants

  • Tennessee Cider Company
    7 min walk
  • Subway
    7 min walk
  • Ole Red
    3 min walk
  • Jason Aldean’s Kitchen & Rooftop Bar
    9 min walk
  • Pancake Pantry
    8 min walk

About this property

Hotel Indigo Gatlinburg Downtown by IHG

Hotel near Ripley's Aquarium of the Smokies
Close to Anakeesta and Gatlinburg SkyPark, Hotel Indigo Gatlinburg Downtown by IHG provides a coffee shop/cafe, laundry facilities, and a bar. Be sure to enjoy a meal at the two on-site restaurants. In addition to a gym and conference space, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
You'll also find perks like:
  • An outdoor pool
  • Self parking (surcharge), an elevator, and smoke-free premises
  • A 24-hour front desk and meeting rooms
Room features
All 136 rooms have amenities such as free WiFi.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Altitude & Rooftop Bar
  • Bear Trail Café

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave

Business services

  • 2 meeting rooms
  • 4,674 square feet of conference space

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Built in 2025
  • Smoking not allowed

Room amenities

Food and drink

  • Mini-fridge

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM

Frequently asked questions

Does Hotel Indigo Gatlinburg Downtown by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Hotel Indigo Gatlinburg Downtown by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 15.00 per day.

What time is check-in at Hotel Indigo Gatlinburg Downtown by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Indigo Gatlinburg Downtown by IHG?

Check-out is at 11:00 AM.

Where is Hotel Indigo Gatlinburg Downtown by IHG located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Historic Ogle Log Cabin, Ripley's Aquarium of the Smokies, and Anakeesta. Gatlinburg SkyPark and Gatlinburg Convention Center are also within 15 minutes.

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Reviews

Hotel Indigo Gatlinburg Downtown by IHG Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Amenities

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 95 out of 112 reviews
Rating 8 - Good. 11 out of 112 reviews
Rating 6 - Okay. 3 out of 112 reviews
Rating 4 - Poor. 1 out of 112 reviews
Rating 2 - Terrible. 2 out of 112 reviews

Reviews

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was quick and the service was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, upkeep and comfortable
Stayed 3 nights in Jan 2026

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless! Excellent food, wonderful bed!
Stayed 1 night in Feb 2026

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic view for breakfast and dinner! Delicious food as well.
Stayed 1 night in Dec 2025

10/10 Excellent

Micah

Liked: Cleanliness, amenities, property conditions & facilities
This is our favorite hotel. It’s always very clean, and the staff is amazing.
Stayed 4 nights in Jan 2026

10/10 Excellent

Eliani

Liked: Cleanliness, amenities, property conditions & facilities
The room was super clean very comfortable, the hotel in general was very clean, very nice, good service. I made a good choice when choosing that hotel because we loved it, we would definitely return
Stayed 4 nights in Jan 2026

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities
Beautiful hotel and close to restaurants and adventures. You can walk to most things. Really enjoyed our stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Kyeongseo

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, wonderful breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Kayla

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Lovely staff and beautiful hotel!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance of the entire strip. Clean hotel with friendly staff. Pricing is a little high but comparable to similar hotels.
Stayed 3 nights in Nov 2025

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean Hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Karen King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great staff. Great location
Stayed 3 nights in Oct 2025

10/10 Excellent

Revonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the area just for the weekend. The Indigo was so nice! The roof-top restaurant was great, I loved having a Starbucks in the lobby and we had a great view of the Gatlinburg Christmas Parade from our room! The hotel is centrally located to lots of shopping and other restaurants. Definitely will stay there again!
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, the bathrooms were luxurious and the rooftop bar stunning. Great experience!
Stayed 2 nights in Oct 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very comfortable
Stayed 3 nights in Oct 2025

10/10 Excellent

Samardia

Liked: Cleanliness, property conditions & facilities
The rooms were spotless. The staff was courteous and the top floor restaurant was immaculate. I enjoyed their wings and Brussels.
Stayed 1 night in Nov 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facility. The hotel is so nice and moder
Stayed 2 nights in Sep 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean rooms. Close to everything.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back to Gatlinburg JUST to stay at this hotel. Everything was excellent, especially the roof top area. The staff were amazing!
Stayed 2 nights in Sep 2025

10/10 Excellent

Tiera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable!
Stayed 2 nights in Oct 2025

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here! The staff were very friendly and welcoming from the moment I arrived, which made the experience even better. The views were absolutely beautiful-especially from the rooftop restaurant, which was spotless and a stunning overlook of Gatlinburg. The location was also perfect, just a short walk to Downtown Parkway, making it super convenient to explore the area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price for the location and amenities was great. The views, pool, and staff were all A+. We will be staying here again…and again! Thank you Victor!
Stayed 1 night in Sep 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel near attractions

Very much enjoyed the stay. The hotel is within walking distance of downtown and to the attractions in Gatlinburg. Shower was amazing and the bed comfortable. Balcony was very nice and clean. One weird thing is that most of the employees are foreigners but they are very nice. Would definitely stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel that had the best heated infinity pool and roof top bar! Very comfortable bed and linen! Walking distance to everything so nice not to deal with finding parking but did charge us $15/day after I was told on the phone that there is no fees…
Stayed 3 nights in Oct 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! Very clean. The rooftop bar had an amazing view! The food was great at the restaurant on the rooftop as well. Being that this is a brand new hotel, I think the restaurant could be run a little smoother but overall great!
Stayed 5 nights in Sep 2025