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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Travelers start their day with a complimentary breakfast buffet before unwinding by the indoor pool or beside the inviting lobby fireplace in downtown Gatlinburg.

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
Free daily buffet breakfast - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
Property amenity - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
Exterior - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
Reception - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
Comfort Suites Gatlinburg Downtown-Convention Center welcomes guests with a warm fireplace and free breakfast buffet. Enjoy the indoor pool and convenient bar/deli snacks. Electric vehicle owners appreciate the on-site charging station.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen, Handicapped Impaired)

8.8 out of 10
Excellent
(13 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(183 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed

9.6 out of 10
Exceptional
(44 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (One Bed King)

Suite (One Bed King) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Gatlinburg, Comfort Suites Gatlinburg Downtown-Convention Center is in the city center and in the mountains. Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and travelers looking to shop may want to visit Island at Pigeon Forge and Old Mill. Ripley's Aquarium of the Smokies and Anakeesta are not to be missed. Spend some time exploring the area's activities, including skiing and snowboarding. Visit our Gatlinburg travel guide
Map
321 Reagan Drive, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    3 min walk - 0.2 miles
  • Gatlinburg Space Needle
    Gatlinburg Space Needle
    5 min walk - 0.3 miles
  • Ole Smoky Moonshine Distillery
    Ole Smoky Moonshine Distillery
    6 min walk - 0.4 miles
  • Gatlinburg SkyPark
    Gatlinburg SkyPark
    6 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies
    Ripley's Aquarium of the Smokies
    12 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS)
    75 min drive

Restaurants

  • Ole Smoky Distillery
    7 min walk
  • Sugarlands Distilling Co.
    7 min walk
  • Puckers Sports Bar
    7 min walk
  • Loco Burro Fresh Mex Cantina
    8 min walk
  • Smith & Son Corner Kitchen
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Comfort Suites Gatlinburg Downtown-Convention Center have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Gatlinburg Downtown-Convention Center pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM. Late check-in is available during limited hours.

What time is check-out at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-out is at 11:00 AM.

Where is Comfort Suites Gatlinburg Downtown-Convention Center located?

Located in the heart of Gatlinburg, this hotel is within a 5-minute walk of Gatlinburg Ziplines and Gatlinburg Convention Center. Gatlinburg Space Needle and Gatlinburg SkyPark are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 967 out of 1380 reviews
Rating 8 - Good. 290 out of 1380 reviews
Rating 6 - Okay. 76 out of 1380 reviews
Rating 4 - Poor. 19 out of 1380 reviews
Rating 2 - Terrible. 28 out of 1380 reviews

Reviews

Verified

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean and housekeeping staff were amazing!
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Pia Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice overnight stay. Very close to Anakeesta and all the downtown Gatlinburg activities.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk downtown, nice and clean.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

REINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and comfortable beds.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities, restaurants, etc. Clean, easy access to main street.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Clean and well-maintained. Check-in and check-out process was easy. Staffs were nice. Breakfast ends at 10am which was nice as other hotels ends earlier. Would stay again.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is off the main road through Gatlinburg. The surrounding area was remarkably quiet, despite the ongoing construction across the street. We walked to and from the hotel to the Aquarium, about 15 minutes. The park was easily accessible from this hotel. The hotel was very clean, the staff was courteous, and breakfast was the typical hotel fare. I would definitely stay here again.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy walking distance. Front desk staff very helpful.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
standard buffet breakfast. Clean room
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is one block away from the center of Gatlinburg. The room was clean and spacious with plenty of towels. Check was easy and the staff very helpful.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, and the staff were very helpful! I am so glad that I found this hotel so close to the activities that we wanted to do.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel! Breakfast was great every morning and the pool was a nice added bonus !
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was convenient, location was ok.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms cleaned, easy check in, close to ripley
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Jiangfeng

Liked: Staff & service
Disliked: Amenities
The elevator looks to have been broken for a long time. The cleaning trolley was placed at the end of the corridor, almost blocking the way to the door of the stairs. Breakfast is the same every morning. All others are good. Staff are nice and helpful.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. It was the perfect location and the staff was very kind.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good breakfast. Good location. Easy parking.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities
Clean room easy access to downtown
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

izyocat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean breakfast. Available parking nice
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and great location!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not the best, however overall stay was good.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Karli

Liked: Cleanliness, staff & service, amenities
The location is perfect and the bed is comfortable!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless rooms and a perfect 'walk-everywhere' location. However, be sure to head to breakfast early seating fills up fast and options run low toward the end of the morning.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great location, friendly staff.
Stayed 3 nights in Feb 2026