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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Travelers start their day with a complimentary breakfast buffet before unwinding by the indoor pool or beside the inviting lobby fireplace in downtown Gatlinburg.

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

A modern living room with sofas, a coffee table, and a TV. Large windows offer a view of the outside. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A covered outdoor area with a fireplace, seating, and a view of the surrounding landscape. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A modern reception desk with a wooden finish, a wall-mounted crescent moon decoration, and pendant lighting. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A modern kitchen with a central island, wooden cabinets, and a blue ceiling. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A modern hotel building with a sign reading "Comfort Suites." - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
Comfort Suites Gatlinburg Downtown-Convention Center welcomes guests with a warm fireplace and free breakfast buffet. Enjoy the indoor pool and convenient bar/deli snacks. Electric vehicle owners appreciate the on-site charging station.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite (Double Queen, Handicapped)

A hotel room with two beds, a desk, a nightstand, and a large window.

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (One Bed King, Handicapped Impaired)

A hotel room with a large bed, two bedside tables with lamps, a desk, and a chair.

Suite (One Bed King, Handicapped Impaired)

8.8 out of 10
Excellent
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (Wide King, Handicapped, HEARING)

A modern hotel room with a large bed, a nightstand with a lamp, and a mirror on the wall.

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Handicapped Impaired)

A hotel room with a large bed, a desk, a chair, a nightstand, and a wall-mounted lamp.

Suite, 1 King Bed (Handicapped Impaired)

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Double Queen, Handicapped Impaired)

A hotel room with two beds, a green patterned wall, and a small kitchenette.

Suite (Double Queen, Handicapped Impaired)

8.8 out of 10
Excellent
(15 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Double Queen)

A hotel room with two beds, a green accent wall, a small desk with a lamp, and artwork on the wall.

Suite (Double Queen)

9.6 out of 10
Exceptional
(206 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Handicapped)

A hotel room with a large bed, bedside tables, a desk, and a green accent wall.

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Wide King, Handicapped, HEARING)

A hotel room with a large bed, bedside tables with lamps, a TV, and a seating area with a chair and a small table.

Suite (Wide King, Handicapped, HEARING)

9.0 out of 10
Wonderful
(4 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, a wall clock, and a painting on the wall.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(50 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Wide King, HEARING)

A hotel room with a large bed, a nightstand with a lamp, a mirror, and a green accent wall.

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (One Bed King)

A hotel room with a large bed, a nightstand with a lamp, a mirror, and a wall with a geometric pattern.

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

DOUBLE Accessible-Two Queen Beds

  • Sleeps 4
  • Free WiFi

DOUBLE Accessible KING SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Gatlinburg, Comfort Suites Gatlinburg Downtown-Convention Center is in the city center and in the mountains. Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and travelers looking to shop may want to visit Island at Pigeon Forge and Tanger Outlets. Check out an event or a game at The Ripken Experience - Pigeon Forge, and consider making time for Ripley's Aquarium of the Smokies, a top attraction not to be missed. Spend some time exploring the area's activities, including downhill skiing and snowboarding. Visit our Gatlinburg travel guide
Map
321 Reagan Drive, Gatlinburg, TN, 37738

What's nearby

  • A building with a stone facade, a green entrance, and flags.
    Gatlinburg Convention Center
    3 min walk - 0.2 miles
  • A park with a playground, a tall tower, and buildings in the background.
    Gatlinburg Space Needle
    5 min walk - 0.3 miles
  • Ripley's Believe It or Not! sign, a red vintage car, and a treehouse-like structure.
    Ripley's Believe It Or Not Museum
    5 min walk - 0.3 miles
  • A rustic outdoor seating area with wooden chairs and tables, American flags, and a stage for live music.
    Ole Smoky Moonshine Distillery
    6 min walk - 0.4 miles
  • A town nestled in a valley with autumn-colored trees, surrounded by mountains.
    Gatlinburg SkyPark
    6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS)
    75 min drive

Restaurants

  • Ole Smoky Distillery
    7 min walk
  • Sugarlands Distilling Co.
    7 min walk
  • Puckers Sports Bar
    7 min walk
  • Loco Burro Fresh Mex Cantina
    8 min walk
  • Pancake Pantry
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Comfort Suites Gatlinburg Downtown-Convention Center have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Gatlinburg Downtown-Convention Center pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM. Late check-in is available during limited hours.

What time is check-out at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-out is at 11:00 AM.

Where is Comfort Suites Gatlinburg Downtown-Convention Center located?

Located in the heart of Gatlinburg, this hotel is within a 5-minute walk of Gatlinburg Ziplines and Gatlinburg Convention Center. Gatlinburg Space Needle and Gatlinburg SkyPark are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1054 out of 1515 reviews
Rating 8 - Good. 318 out of 1515 reviews
Rating 6 - Okay. 90 out of 1515 reviews
Rating 4 - Poor. 23 out of 1515 reviews
Rating 2 - Terrible. 30 out of 1515 reviews

Reviews

Verified review

10/10 Excellent

Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice facility, breakfast was very good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Maizoua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to Anakeesta!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean and housekeeping staff were amazing!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I had a wonderful stay at this hotel. Everything was spotless, the room was clean and comfortable, and the staff was friendly and welcoming. The amenities were well maintained, and the overall atmosphere made for a relaxing experience. I would definitely stay here again and highly recommend it to anyone looking for a clean, comfortable, and enjoyable hotel.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Carlissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean rooms, pool was clean and open during our stay. Walking distance to everything. Would definitely book another stay
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very neat , fresh and clean
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Gilberto

Liked: Cleanliness, amenities, property conditions & facilities
Good clean, spacious rooms. The place was in good condition. Pool could use a little cleaning. Not a bad place to stay though. Good walking distance to downtown, about a 5 minute walk. Parking spots were pretty tight though.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size rooms, staff great, breakfast good. I would stay there again. The parking is tight, tight but that's out of their control
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Pia Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice overnight stay. Very close to Anakeesta and all the downtown Gatlinburg activities.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk downtown, nice and clean.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, close to all the attractions (walking distance). We booked room with 2 queen beds and sofa, very spacious and clean. Staff Very friendly. For sure will be back again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

REINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and comfortable beds.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, amenities
The rooms were nice and clean. The view on one side of the hotel is better than the other side. Breakfast was good. The parking lot was a bit tight so driving a big vehicle was a bit challenging.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities, restaurants, etc. Clean, easy access to main street.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and breakfast was good. Would stay here again.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tammy

Nice hotel with a great location and they provide a good breakfast.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and as described. Our bathroom door didn’t latch, but at least we were family. There was breakfast every morning. The pool was nice, a lot of chlorine but the kids still enjoyed. Very close to downtown. Walked down almost every night. Super close to the Smoky Mountains National Park. Great price and location. Would recommend!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Clean and well-maintained. Check-in and check-out process was easy. Staffs were nice. Breakfast ends at 10am which was nice as other hotels ends earlier. Would stay again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy walking distance. Front desk staff very helpful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is off the main road through Gatlinburg. The surrounding area was remarkably quiet, despite the ongoing construction across the street. We walked to and from the hotel to the Aquarium, about 15 minutes. The park was easily accessible from this hotel. The hotel was very clean, the staff was courteous, and breakfast was the typical hotel fare. I would definitely stay here again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel! Breakfast was great every morning and the pool was a nice added bonus !
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, spacious, and a great view of downtown Gatlinburg.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, and the staff were very helpful! I am so glad that I found this hotel so close to the activities that we wanted to do.
Stayed 2 nights in Apr 2026