Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 25
Check-out
Check-out before 10:00 AM
Special check-in instructions
There is no front desk at this property
The check-in location differs from the property location; go to: [at the property]
Guests will receive an email within 7 days before arrival with check-in instructions and key retrieval information; access will be through a private entrance
Information provided by the property may be translated using automated translation tools
Access methods
Key retrieval, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Smoking
Smoking is not permitted
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
About the neighborhood
Located in Chalet Village, a neighborhood in Gatlinburg, this cabin is near a water park. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and travelers looking to shop may want to visit Island at Pigeon Forge and Old Mill. Ober Mountain and Anakeesta are not to be missed. Discover the area's water adventures with rafting nearby, or enjoy the great outdoors with ecotours. Visit our Gatlinburg travel guide
Does Mountain Hideaway by Jackson Mountain Rentals have a pool?
Yes, this property has an outdoor pool.
Is Mountain Hideaway by Jackson Mountain Rentals pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Mountain Hideaway by Jackson Mountain Rentals?
Check-in start time: 4:00 PM; Check-in end time: midnight.
What time is check-out at Mountain Hideaway by Jackson Mountain Rentals?
Check-out is at 10:00 AM.
Where is Mountain Hideaway by Jackson Mountain Rentals located?
Located in Chalet Village, this cabin is within 3 mi (5 km) of Ober Mountain, Great Smoky Mountains National Park, and Anakeesta. Gatlinburg Convention Center and Ripley's Aquarium of the Smokies are also within 3 mi (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Mountain Hideaway by Jackson Mountain Rentals Reviews
Reviews
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 7 out of 12 reviews
10 - Excellent
7
Rating 8 - Good. 3 out of 12 reviews
8 - Good
3
Rating 6 - Okay. 1 out of 12 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 12 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 12 reviews
2 - Terrible
1
8.6
Cleanliness
7.8
Amenities
8.6
Property conditions & facilities
Reviews
Verified review
10/10 Excellent
WENDY
Nov 18, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
We visited for our Honeymoon and my 50th Birthday absolutely loved the views and atmosphere of the area.
WENDY
Stayed 4 nights in Nov 2024
Verified review
10/10 Excellent
Robert
Nov 10, 2025
Liked: Cleanliness, amenities, communication
Very nice chalet. Very good bathrooms, kitchen, hot tub, bed. No complaints. Driveway a little tricky, but not bad.
The property was as stated. Very clean and well maintained. Easy access. The property management was great with an issue when we first arrived! Overall a great rental at at great price!
Thank you Jackson mountain rentals!
Kenneth
Stayed 7 nights in May 2025
Verified review
8/10 Good
Verified traveler
Sep 23, 2024
Liked: Cleanliness, amenities, room comfort, communication
The home was great, loved the bears all over the home. Just the right touch. Fun pool table and hot tub. Just right for our anniversary getaway trip. Close to the smoky mountain hikes and perfect elevation to enjoy. Would be nice if they included hair soap and cleaned the second story windows.
Beautiful location very well maintained property
Drive way little steep first part but no issues getting in or out (your in the mountains)
Greg
Stayed 4 nights in Sep 2022
Verified review
8/10 Good
Anthony
Apr 17, 2023
Liked: Cleanliness, property conditions & facilities, communication
The property overall was peaceful and lovely. It’s perfect for a couple. However, there should be more than one wash cloth per person and a warming about driveway. I had anxiety every time we ventured out. Also, there should be a better TV selection. I would recommend this property for someone that doesn’t plan to leave much but there’s not much entertainment if you stay in.
Anthony
Stayed 4 nights in Apr 2023
Verified review
6/10 Okay
Patrick
Jul 15, 2024
Liked: Cleanliness, communication
Disliked: Amenities
The cabin looks just as it is advertised, but what they don’t show you is that there a number of shoddy repairs that are pretty evident, the toilet doesn’t work well, and the walk-in shower doesn’t have a handheld shower head. We also found that the cable tv that is advertised as being included was extremely limited and we couldn’t use the television in the bedroom at all after our second night because the remote stopped working completely; I had to power it off by unplugging it. Overall, this property has a lot of potential, but it desperately needs to be renovated and updated. The only appliance in there younger than 10-15 yrs old was the Keurig coffeemaker and possibly the refrigerator. Also, when they say the driveway is steep, they mean it - it’s probably close to a 50 degree slope up to the parking pad from the road.