Garlitz Vacations

Service and check-in was not good. Elevators were horrible and there was no staff available to coordinate a better elevator experience. My room smelled like mamajuana and housekeeping cleaned my room once in 3 days.

The rooms are clean, the staff was lovely and very helpful

Great

The room had a heavy smell of cigarettes smoke. The elevators are confusing. Otherwise the hotel is good.

I was very disappointed with my stay at Icon Brickell, especially as a parent traveling with children. The apartment and overall property did not match what was presented in the photos, which was disappointing from the start. At the pool, I was supervising three children at all times, but we were repeatedly approached about rules that had not been clearly communicated. I was first told I had to be inside the pool with the children, which I did. Then, one child was told he could not jump in, even though he was wearing a life jacket and I was supervising him. Later, we entered the hot pool and were only then told that children must be over 5 years old. I understand that safety rules are necessary, but they should be clearly posted and explained in advance. Families should know these restrictions before entering the pool area. What was supposed to be an enjoyable family stay became stressful and uncomfortable. Based on my experience, I would not recommend Icon Brickell to families with young children.