Although Dreamcatcher Tipi Hotel is a beautiful and unique property, with lovely decorations and a wonderful campfire with marshmallows, our experience was disappointing because the accommodation did not match its description.
We booked a tipi advertised for five guests, with a king bed, two twin beds, and a daybed. Upon arrival, there was no daybed, and we were asked to pay an additional fee for a rollaway bed. The tipi was already too small for five people, and even the outdoor fire pit had only four chairs.
Another important detail missing from the description was that the bathrooms were located outside the tipi, which was particularly inconvenient for my elderly parents.
When I complained, the manager was unavailable and unreachable. The only solution offered was to find another room, so I had to book and pay for a separate room at a completely different hotel, despite having already paid for accommodations supposedly suitable for all five of us.
The receptionist was very kind but had no authority to resolve the situation. Even Expedia could not reach the manager, although their customer service was helpful.
Expedia relies on the accommodation information provided by the property, so my complaint concerns the hotel’s inaccurate description.
This is a truly special place, and that makes the experience even more disappointing. There is no need to provide inaccurate information about sleeping arrangements or bathroom facilities.