Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year
Frequently asked questions
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property; nearby parking is also free.
This hotel is situated on a lake.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Excelsior Le Terrazze Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The staff are really friendly, on hand for all your needs. We were here on bed & breakfast, and found out they did free cake and coffee at 3pm which was a nice treat. Room and pool area was really clean. Beautiful views of the lake and really close to the restaurants. Looking forward to going back!!
Jacqueline
Stayed 4 nights in Sep 2025
Verified review
10/10 Excellent
Deborah
Oct 1, 2024
The view was spectacular. Staff was so friendly. The food was incredible
Excellent location short walk to all amenities. Rooms spacious and clean, but would advise superior rooms on second or third floor. Staff very helpful. Bit of a steep climb to reception from entrance. Would definitely stay here again
We spent 4 days at the Excelsior and it was perfect. The staff are very accommodating, the breakfast was amazing and the bed was really comfy. I only wished there were an iron available and that’s the only negative I have. The room with the terrace has views that don’t disappoint even on a rainy day.
The hotel was excellent, staff , facilities and location make this a wonderful place to stay .
But our disappointment in the service from Expedia is hard to express , dreadful ..
Totally impossible to get hold of them and when our flight was cancelled we could not talk or email them .
Hotel was amazing; the breakfast and facilities were good. However, most of the staff members were cold towards us making us feel unwelcome possibly due to us being younger. Additionally other guests kept staring at us adding to us feeling unwelcome. Therefore I recommend if over the age of 21 or as a family.
Nice hotel. Good location in the outskirts of the city. Had a room without view and very small 130, but at least very quiet. Nice pool area overlooking the lake.
The restaurant is awful… the dinner the first night was the worst food I had on the entire trip. The breakfast. Under had ok variation but the quality (for example the bread, ham and cheese) was not good. I talked to some Italian friends of mine and they said: “never eat at hotel restaurants in Italy!” In all fairness I went to one of the restaurants in the harbour the next day and it wasn’t much better.
This hotel is fabulous on all levels.
The room was immaculate with an amazing lake view. The balcony was huge with sunbeds as well as table and chairs. The room was equipped with my favourite extras such as bathrobe and slippers, complimentary water, magnifying light-up makeup mirror and a range of toiletries.
All staff are outstandingly friendly and helpful and everything seems to run like clockwork.
The food is excellent; we were half board and could not fault any of the meals. The dining room is cosy and comfortable with a relaxed atmosphere. There was also the added bonus of complimentary tea and snacks every afternoon which were delicious.
The hotel is ideally situated, just a 5 minute walk to the ferry stop and a 10 minute walk to the bus station.
The only negative comment I could make is that the steep steps leading up from the road to the hotel are not very well lit at night, so could be dangerous for people with mobility issues.
I would not hesitate to stay here again if we go back to Garda and would recommend this hotel to everyone, it is amazing.
What a special place! This is the nicest hotel we have ever stayed in! Exceptional in every way. The food outstanding, the staff unsurpassed, the view incredible, the amenities excellent, the cleanliness-Next Level! We will definitely be back!!!
The hotel is very nice, clean with pleasant and helpful staff. We are not as fit as we were and found the walk from the town centre and up the steep driveway a bit much. There is no local bus service and taxis can be difficult to get.
This hotel is in an excellent location with the lake and the facilities of Garda town. The staff were friendly and welcoming. We had a lovely room with a balcony overlooking the lake. The choice of food each evening was excellent and the food was delicious. We would definitely stay there again if we returned to Lake Garda.
What a lovely hotel to stay in, we were really lucky to have side lake view rooms which had great views!
The hotel is lovely and clean and the staff are very helpful. The pool and area around are perfect!
Bike hire for 5 euros was great and a ride to Bardolino is a must! Afternoon tea at 4 every day is a great added extra!
We didn’t want to leave!
Great stay. Arrived early and made every effort to have the room ready before check-in. Fantastic view from the terrace and the room. All the staff were excellent. Couldn’t recommend the hotel enough.
A very friendly and knowledgeable staff. They are extremely accommodating and recommend activities, dinners, shopping. We would recommend this hotel and we will definitely be back🤗