See all properties

Pestana Promenade Ocean Resort Hotel

4.0 star property
Eco-certified hotel with 2 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Pestana Promenade Ocean Resort Hotel

Indoor pool, outdoor pool
Lobby
Minibar, in-room safe, desk, blackout drapes
Lobby sitting area
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Twin Room, Pool View

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room (Promenade)

Twin Room (Promenade) | Minibar, in-room safe, desk, blackout drapes

Twin Room (Promenade)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, Partial Sea View (Side View)

View from room

Classic Twin Room, Partial Sea View (Side View)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 22 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Double/Twin Superior Sea View

  • Sleeps 2

Double/Twin Side Sea View 1/2

  • Sleeps 2

Double/Twin Sea View (2Ad)

  • Sleeps 2

Similar properties

Indoor pool, outdoor pool

Pestana Carlton Madeira Ocean Resort Hotel

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
8.8 out of 10, Excellent, 1,001 reviews
Pestana Carlton Madeira Ocean Resort Hotel

About the neighborhood

Map
Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001

What's nearby

  • Lido Bathing Complex - 5 min walk - 0.3 miles
  • Centro Comercial Forum Madeira - 9 min walk - 0.5 miles
  • Madeira Casino - 3 min drive - 1.5 miles
  • CR7 Museum - 3 min drive - 1.7 miles
  • Funchal Farmers Market - 5 min drive - 2.2 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 21 min drive

Restaurants

  • ‪Fortimdolido - ‬4 min walk
  • ‪Papa Manuel Lido - ‬2 min walk
  • ‪Il Basilico - ‬4 min walk
  • ‪Pão, Vinho e Petiscos - ‬3 min walk
  • ‪Restaurante Splendida - ‬3 min walk

About this property

Pestana Promenade Ocean Resort Hotel

Upscale eco-certified hotel near CR7 Museum
Consider a stay at Pestana Promenade Ocean Resort Hotel and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a massage, or a facial. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • An elevator, concierge services, and meeting rooms
  • A banquet hall, smoke-free premises, and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 110 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • LCD TVs with cable channels
  • Balconies, recycling, and childcare services

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Deep-Blue and Breezes

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 3982

Property is also known as

Pestana Ocean
Pestana Ocean Promenade
Pestana Ocean Promenade Resort Hotel
Pestana Promenade
Pestana Promenade Ocean
Pestana Promenade Ocean Funchal
Pestana Promenade Ocean Resort Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Resort Hotel
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Promenade Ocean Resort Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Pestana Promenade Ocean Resort Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pestana Promenade Ocean Resort Hotel?

Self parking is available for EUR 15 per day.

What time is check-in at Pestana Promenade Ocean Resort Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Pestana Promenade Ocean Resort Hotel?

Check-out is at noon.

Where is Pestana Promenade Ocean Resort Hotel located?

Situated on the boardwalk/promenade, this eco-certified hotel is within a 10-minute walk of Lido Bathing Complex, Ponta Gorda Bathing Complex, and Centro Comercial Forum Madeira. Parque Canino do Jardim da Ajuda and Doca do Cavacas Natural Pools are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Pestana Promenade Ocean Resort Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 417 out of 683 reviews
Rating 8 - Good. 218 out of 683 reviews
Rating 6 - Okay. 37 out of 683 reviews
Rating 4 - Poor. 10 out of 683 reviews
Rating 2 - Terrible. 1 out of 683 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).
Stayed 7 nights in Mar 2025

10/10 Excellent

Günther

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Services and friendly Personal;
Stayed 7 nights in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home,
Stayed 5 nights in Jan 2025

10/10 Excellent

DAVID WESLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view of ocean.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast.
Stayed 14 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.
Stayed 7 nights in Jun 2024

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again.
Stayed 6 nights in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.
Stayed 7 nights in May 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff and great dining and shopping options close by
Stayed 1 night in Sep 2022

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel in a lovely area, short walk to Funchal town.
Stayed 10 nights in Jul 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .
Stayed 4 nights in Sep 2024

10/10 Excellent

Pasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasent stay

Stayed here over the new year for about a week. Overall a nice experience. The hotel is very clean and the staff is very helpful and friendly. The location of the hotel is good and the ocean view from the balcony is beautiful. I really enjoyed the breakfast as well, it has a lot of options to choose from and there was sparkling wine available every morning. I only had two minor issues with the room. The pillows were a bit hard for me personally. And the bed is not a real double bed, but two small beds next to each other. And although the staff did provide us with a large mattress on top, it still isn’t quite the same thing as a real double bed. But these are minor things and the overall experience in the hotel was very nice. I can recommend this hotel.
Stayed 8 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a beautiful location
Stayed 1 night in May 2023

6/10 Okay

Jagoda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It needs refurbishing, very dated
Stayed 5 nights in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.
Stayed 6 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and views.

Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.
Stayed 2 nights in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cracking hotel

Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great
Stayed 4 nights in Apr 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were great, so were staff and loved the sea view room we had. The hotel also allowed us an extended stay due to late flight.
Stayed 7 nights in Jul 2022

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.
Stayed 1 night in Apr 2023

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities
Had a very comfortable stay at the Promenade! The hotel has a great location with beautiful garden around the pool. Shops and transport links all minutes away! Spacious rooms and a nice balcony with fantastic views!
Stayed 3 nights in Sep 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this property was outstanding! You could watch the sunrise and the sunset.

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jillymaryt

Had a lovely holiday in your beautiful hotel.
Stayed 7 nights in Sep 2022

10/10 Excellent

Fozia

Liked: Cleanliness, staff & service
Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.
Stayed 2 nights in Feb 2023

8/10 Good

MICHAEL

Sun beds became difficult at times!
Stayed 8 nights in Jun 2024