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Pestana Grand Premium Ocean Resort

5.0 star property
Boardwalk/promenade hotel with 3 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Pestana Grand Premium Ocean Resort

Indoor pool, outdoor pool
Creator video
Exterior
3 restaurants, breakfast, lunch, dinner served; Moroccan cuisine
Suite, Sea View | View from room
Located in the heart of Funchal, Pestana Grand Premium Ocean Resort offers a peaceful retreat. Enjoy meals at three restaurants, relax with a massage in the wellness facilities, or sip cocktails by the outdoor pool. The resort also has an indoor pool and a playground for children.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Room service
  • Parking available
  • Spa

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double or Twin Room (Land View)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double or Twin Room (Land View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double or Twin Room, Sea View

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, Sea View

Suite, Sea View | View from room

Suite, Sea View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room, Partial Sea View

View from room

Double or Twin Room, Partial Sea View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room | View from room

Family Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | View from room

Superior Room, Sea View

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room (Land View | Extra Bed)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double or Twin Room (Land View | Extra Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Map
23 Rua da Ponta da Cruz, Funchal, 9000-103

What's nearby

  • Centro Comercial Forum Madeira - 2 min walk - 0.1 miles
  • Formosa Beach - 9 min walk - 0.5 miles
  • Lido Bathing Complex - 15 min walk - 0.8 miles
  • CR7 Museum - 5 min drive - 2.2 miles
  • Funchal Farmers Market - 6 min drive - 2.6 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 25 min drive

Restaurants

  • ‪Doca do Cavacas - ‬5 min walk
  • ‪Storia del Caffe - ‬4 min walk
  • ‪O Barqueiro - ‬4 min walk
  • ‪Papa Manuel - ‬4 min walk
  • ‪My Way - ‬1 min walk

About this property

Pestana Grand Premium Ocean Resort

Luxury family-friendly hotel near Centro Comercial Forum Madeira
Located close to Lido Bathing Complex and Formosa Beach, Pestana Grand Premium Ocean Resort provides a poolside bar, a garden, and a playground. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Moroccan cuisine. Free in-room WiFi is available to all guests, along with a hair salon and a library.
Other perks include:
  • An indoor pool and an outdoor pool
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • A banquet hall, smoke-free premises, and a 24-hour front desk
  • Concierge services, 1 meeting room, and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 177 rooms offer comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bathtubs and bidets
  • 32-inch LCD TVs with premium channels
  • Balconies, recycling, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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9.4 out of 10, Exceptional, 262 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Covered self parking on site (EUR 15 per day)
  • Onsite parking includes off-street options

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Pool Bar
  • Restaurante Atrium
  • Restaurante Au Tagine
  • Trattoria La Fontana

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Drinks are not included for half board rate bookings.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3975

We should mention

A car is not required for transportation to and from this property

Property is also known as

LTI Pestana Grand
LTI Pestana Grand Ocean
LTI Pestana Grand Ocean Funchal
LTI Pestana Grand Ocean Resort Hotel
LTI Pestana Grand Ocean Resort Hotel Funchal
Pestana Grand
Pestana Grand Ocean
Pestana Grand Ocean Funchal
LTI Pestana Grand Ocean Resort Hotel
Pestana Grand Premium Ocean Resort Hotel
Pestana Grand Premium Ocean Resort Funchal
Pestana Grand Premium Ocean Resort Hotel Funchal

Frequently asked questions

Does Pestana Grand Premium Ocean Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Pestana Grand Premium Ocean Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pestana Grand Premium Ocean Resort?

Self parking is available for EUR 15 per day.

What time is check-in at Pestana Grand Premium Ocean Resort?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Pestana Grand Premium Ocean Resort?

Check-out is at noon.

Does Pestana Grand Premium Ocean Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pestana Grand Premium Ocean Resort located?

This family-friendly Funchal hotel is located on the boardwalk/promenade, within a 10-minute walk of Centro Comercial Forum Madeira and Formosa Beach. Lido Bathing Complex and Santa Catarina Park are also within 3 mi (5 km).

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Pestana Grand Premium Ocean Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 581 reviews
Rating 8 - Good. 208 out of 581 reviews
Rating 6 - Okay. 31 out of 581 reviews
Rating 4 - Poor. 9 out of 581 reviews
Rating 2 - Terrible. 9 out of 581 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 9 nights in Jul 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Lovely seawater pool.
Stayed 10 nights in Aug 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.
Stayed 4 nights in Jan 2023

10/10 Excellent

Galyna

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.
Stayed 7 nights in Sep 2022

10/10 Excellent

Gabriele Renate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay (2-weeks) in this great hotel, friendly team, very helpful. Weather was very warm at 23 celsius in November, often a bit windy in the afternoon. Great food, especially in the restaurants. If you need food for your soul, the church service in the English Church in Funchal is inspiring.

10/10 Excellent

Charlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.
Stayed 4 nights in Nov 2022

8/10 Good

Rohini

Liked: Cleanliness, staff & service, amenities
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.

4/10 Poor

Chiru

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Disappointing Stay with Poor Service Our experience at Pestana Grand Hotel was disappointing from the very first day. We had a serious issue with noise in our room caused by the hotel’s flags flapping loudly in the wind. When we called reception to report it, we were told they couldn’t remove the flags. Additionally, one day our room was not cleaned. When we called reception to report this, we were told it was “impossible” and assured someone would come by with fresh towels. However, no one showed up, and I had to call reception again to get the issue resolved. For a hotel that markets itself as a high-quality establishment, these service failures were unacceptable. Unfortunately, the lack of responsiveness and poor handling of issues made our stay far less enjoyable than we had hoped.
Stayed 7 nights in Nov 2024

6/10 Okay

Jeanette

Not a 5-star hotel. Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around. Most guests elderly, this hotel is not for younger people. The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice. At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time. In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down. Facilities nice, but to small for all guests. Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned? Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you! The hotel, because of the facilities, is ranked as a 5-star, but its not in reality. Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!
Stayed 5 nights in Oct 2024

8/10 Good

NALINI

Liked: Cleanliness
We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!
Stayed 5 nights in Sep 2025

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war super
Stayed 10 nights in Sep 2025

6/10 Okay

Nina

Liked: Staff & service, amenities, property conditions & facilities
Das Personal war durchgehend freundlich! Das Essen entsprach nicht einem 5 Sterne Hotel. Die Liegen am Pool waren teilweise kaputt. Die Betten sind durchgelegen. Das Zimmer und das Bad sind angenehm groß. Der Balkon lädt zum verweilen ein.
Stayed 7 nights in Sep 2025

8/10 Good

Trushna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great beach hotel.
Stayed 7 nights in Sep 2025

8/10 Good

Pradeep kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Aug 2025

4/10 Poor

Denis

Liked: Cleanliness, amenities, property conditions & facilities
Les serveurs qui nous "courent après" pour nous facturer une bouteille d'eau à 4,99 euros n'est pas digne d'un hôtel 5 étoiles : c'est de la mendicité ! Le Buffet très moyen aussi. Nous pensons que c'est du tout compris : pas du tout !
Stayed 7 nights in Aug 2025

6/10 Okay

Hachila KURUKULASOORIYA

Liked: Staff & service, amenities
L’emplacement est idéal et l’endroit très calme. Le personnel est professionnel et accueillant. Dans l’ensemble, l’hôtel est agréable, mais nous ne pensons pas qu’il mérite pleinement ses 5 étoiles. Lors des douches, la température de l’eau variait brusquement entre très chaud et très froid. Par ailleurs, les serviettes n’étaient pas toujours changées, et la nourriture, correcte, manquait parfois de saveur. Malgré cela, nous avons adoré notre séjour à Madère ; simplement, nous estimons que l’hôtel ne correspond pas tout à fait au standing attendu d’un établissement 5 étoiles
Stayed 7 nights in Aug 2025

8/10 Good

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another island trip

Overall this is not what you would expect from 5 star hotel. Especially for the price that we paid we expected a bit more. Food was very good.
Stayed 7 nights in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.
Stayed 7 nights in May 2025

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 6 nights in May 2025

8/10 Good

Karl

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nothing's unique about this property! Food is good but the selection is poor.
Stayed 7 nights in Apr 2025

6/10 Okay

Christoph

Liked: Cleanliness, property conditions & facilities, room comfort

Eine angenehme Unterkunft mit grossen Zimmern

Ein riesen Hotelkomplex, wie es heutzutage viele gibt in Madeira. Vorwiegend in Funchal und Umgebung. Die Zimmereinrichtung in diesem Hotel ist grosszügig. Leider kann man das vom Restaurant nicht behaupten. Die Bestuhlung ist sehr eng was sich bei einer hohen Belegung des Hotels ziemlich negativ auswirkt. Das Personal ist korrekt. Aber mehr nicht.
Stayed 1 night in Feb 2025

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

precisa de uma reformulação para manter 5 estrelas

paisagem inesquecivel, localização fabulosa.
Stayed 3 nights in Jan 2025

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'est la 3e fois que je m'y rends et je suis toujours aussi satisfait de l'accueil, de la qualité culinaire, et des longues ballades au calme à proximité !
Stayed 5 nights in Dec 2024

10/10 Excellent

Gunilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jätte bra Hotel med fint poolområde
Stayed 7 nights in Dec 2024

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel a une très belle vue sur l'océan. Il y a un restaurant buffet pour le soir ou la possibilité de réserver un des 3 restaurants thématiques (inclus dans le prix). Les boissons sont en supplément. Le parking souterrain est à 10 euros la nuit. L'hôtel n'est pas trop loin du centre-ville et il y a une promenade piétonne devant.
Stayed 8 nights in Nov 2024

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