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Nishitetsu Hotel Croom Hakata

4.0 star property
Hotel with a full-service spa, 10-minute walk to Tochoji Temple

Choose dates to view prices

Photo gallery for Nishitetsu Hotel Croom Hakata

Front of property - evening/night
Hot springs
Lobby lounge
Daily buffet breakfast (JPY 2000 per person)
Indoor spa tub
Nishitetsu Hotel Croom Hakata offers a quiet respite in central Fukuoka. Guests enjoy two restaurants with Japanese and global cuisine. The full-service spa provides relaxing treatments, and free WiFi keeps everyone connected. Nearby, explore the historic Tochoji Temple.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Laundry
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Comfort Business Room, Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Business Room, Non Smoking

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Refrigerator
Renovated in 2016
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | Premium bedding, in-room safe, desk, free WiFi

Double Room, Non Smoking

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Refrigerator
Renovated in 2016
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room, Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Twin Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
Renovated in 2016
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Twin Room, Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Twin Room, Smoking

Highlights

Air conditioning
Refrigerator
Renovated in 2016
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Single Room, Top Floor, Non Smoking

Comfort Single Room, Top Floor, Non Smoking | Premium bedding, in-room safe, desk, free WiFi

Comfort Single Room, Top Floor, Non Smoking

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Air conditioning
Refrigerator
Renovated in 2016
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Single Room, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Refrigerator
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
Electric kettle
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Smoking

Premium bedding, in-room safe, desk, free WiFi

Single Room, Smoking

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Refrigerator
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
Electric kettle
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Semi Double Room, Non Smoking for 2 people

Premium bedding, in-room safe, desk, free WiFi

Semi Double Room, Non Smoking for 2 people

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Refrigerator
Premium bedding
Bidet
Private bathroom
Hair dryer
Free bottled water
Electric kettle
  • 15 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Double Room Non Smoking

  • Sleeps 2

View all photos for Comfort Single Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Single Non Smoking

  • Sleeps 1

View all photos for Comfort Twin Room Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Twin Room Non Smoking

  • Sleeps 2

View all photos for Comfort Twin Room Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Twin Room Smoking

  • Sleeps 2

View all photos for Single Room Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Single Room Non Smoking

  • Sleeps 1

View all photos for Single Room Smoking

Premium bedding, in-room safe, desk, free WiFi

Single Room Smoking

  • Sleeps 1

View all photos for Comfort Business Room Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Comfort Business Room Non Smoking

  • Sleeps 1

View all photos for Semi Double Room Non Smoking

Premium bedding, in-room safe, desk, free WiFi

Semi Double Room Non Smoking

  • Sleeps 2

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About the neighborhood

Map
1-17-6 Hakataekimae Hakata-ku, Fukuoka, Fukuoka-ken, 812-0011

What's nearby

  • Canal City Hakata - 9 min walk - 0.5 miles
  • Hakataza Theatre - 16 min walk - 0.9 miles
  • Fukuoka Anpanman Children's Museum - 16 min walk - 0.9 miles
  • Marine Messe Fukuoka - 2 min drive - 2.2 miles
  • Ohori Park - 4 min drive - 2.7 miles

Getting around

  • Hakata Station - 3 min walk
  • Gion Station - 8 min walk
  • Fukuoka Airport (FUK) - 3 min drive

Restaurants

  • ‪牧のうどん (Maki no Udon) - ‬2 min walk
  • ‪マクドナルド - ‬3 min walk
  • ‪Tully's Coffee &TEA - ‬2 min walk
  • ‪コメダ珈琲店 - ‬3 min walk
  • ‪バソキ屋 - ‬2 min walk

About this property

Nishitetsu Hotel Croom Hakata

Upscale hotel near Canal City Hakata
Located close to Tochoji Temple and Marine Messe Fukuoka, Nishitetsu Hotel Croom Hakata provides an indoor mineral hot spring (onsen), a grocery/convenience store, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site Japanese cuisine restaurant, 2F 博多 飛うお, offers breakfast, lunch, and dinner. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), hot springs on site, and valet parking (surcharge)
  • A vending machine, a 24-hour front desk, and an elevator
  • 1 meeting room, a banquet hall, and a front-desk safe
  • Guest reviews say great things about the helpful staff and location
Room features
All 503 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
More amenities include:
  • Bidets, tubs or showers, and free toiletries
  • Refrigerators, electric kettles, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (JPY 2,000 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,000 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 2F 博多 飛うお

Things to do

  • Full-service spa
  • Indoor hot spring

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Full-service spa

  • Hot springs open from 3:00 PM - 1:00 AM
  • Hot springs water temperature - 106 ºF
  • Indoor hot spring
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 14 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.
  • A tax is imposed by the city: JPY 50.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2000 per person
  • Valet parking fee: JPY 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 3:00 PM to 1:00 AM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Nishitetsu Hakata
Nishitetsu Hakata Fukuoka
Nishitetsu Inn
Nishitetsu Inn Hakata
Nishitetsu Inn Hakata Fukuoka
Nishitetsu Hotel Croom Hakata
Nishitetsu Hotel Croom
Nishitetsu Croom Hakata
Nishitetsu Croom
Nishitetsu Croom Hakata
Nishitetsu Hotel Croom Hakata Hotel
Nishitetsu Hotel Croom Hakata Fukuoka
Nishitetsu Hotel Croom Hakata Hotel Fukuoka

Frequently asked questions

Is Nishitetsu Hotel Croom Hakata pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nishitetsu Hotel Croom Hakata?

Valet parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at Nishitetsu Hotel Croom Hakata?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Nishitetsu Hotel Croom Hakata?

Check-out is at 11 AM.

Where is Nishitetsu Hotel Croom Hakata located?

Located in Hakata Ward, this spa hotel is within a 15-minute walk of Tochoji Temple and Canal City Hakata. Marine Messe Fukuoka and Ohori Park are also within 3 mi (5 km). Hakata Station is only a 3-minute walk and Gion Station is 8 minutes.

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Reviews

Nishitetsu Hotel Croom Hakata Reviews

9.0

Wonderful

9.0

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 627 out of 1043 reviews
Rating 8 - Good. 300 out of 1043 reviews
Rating 6 - Okay. 69 out of 1043 reviews
Rating 4 - Poor. 30 out of 1043 reviews
Rating 2 - Terrible. 17 out of 1043 reviews

Reviews

10/10 Excellent

Lori Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Hakata station. The staff was so helpful and courteous. The breakfast was generous with so many options. We would definitely stay here again
Stayed 2 nights in Oct 2025

10/10 Excellent

Ting Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect, opposite is bus terminal; easy to go shopping at Hakata station nearby
Stayed 4 nights in Aug 2025

8/10 Good

corey

Liked: Staff & service, amenities
Room was ok but needs an upgrade to cleaner floors and walls. Breakfast was very subpar. Staff were nice and the onset area was great including a sauna. Would stay here again for the convenience of the location- 5 minute walk to the Hakata Train/ Bus Station.
Stayed 1 night in Oct 2025

4/10 Poor

John

Liked: Cleanliness, staff & service
Location is great
Stayed 3 nights in Apr 2025

10/10 Excellent

Allison

Liked: Amenities
Hotel was clean and within walking distance to many different amenities.
Stayed 3 nights in Apr 2025

10/10 Excellent

GAUTAM SUDHIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location! Overall, a good hotel. Nice spa!
Stayed 3 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very good location, right next to a major train and bus station. The staff were helpful, the room was very good, and the restaurant had good options for breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wai Khuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located next to Hakata Station with plenty of dining options. Room is well furnished but a little small. The hotel has a public bath which is a great bonus.
Stayed 2 nights in Apr 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Shu Hong Thomas

Liked: Staff & service, amenities, property conditions & facilities
Very good location that nexts to Hakata bus and train station, surrounded by restaurants and department store. Pretty reception area best for relax and reading, despite that the room is a bit small and carpet is old.
Stayed 1 night in Mar 2025

6/10 Okay

Kelli

Liked: Staff & service, amenities, property conditions & facilities
Staff was great, but the beds are traditional, Japanese beds and very hard. We asked for extra blankets to try to soften up the beds and either they didn’t understand or didn’t want to comply. I have a back injury and staying there 5 nights was torture.
Stayed 5 nights in Aug 2025

8/10 Good

Sunmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience with the hotel was good. The location was exceptional and onsen was really nice. The hotel quality was generally good. However, the hotel washroom seemed a bit outdated for us. We requested to clean the washroom “throughly”but still it smelled quite disturbing. The hotel offered us to change the room but we did not feel necessary as other rooms seemed to be the similar conditions. The Wifi was also very slow. Other than these. The staffs are nice and friendly.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sung Jae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect five minute walk from the Hakata station room was OK since it is located right next to a cut station. You will hear the train time to time. Breakfast was above average, however they serve sashimi. Overall, it is a pretty good hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Wide room, great free spa and onwn. Close to station. Price good. Perfect to stay
Stayed 1 night in Feb 2025

8/10 Good

Yi Si

Liked: Amenities
The hotel is just next to the Hakata bus terminal and the train station so it is very convenient to get around Hakata and take the JR trains out to the rest of Kyushu. The rooms would be small as I would think that the hotel would cater a lot more for business travllers rather than leisure tourists. The onsen is great, wide and spacious as compared to others I have been to around Japan.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient!!! It is just next to the Bus Terminal. The room size is small but enough for a single person, with more than enough facilities within the hotel. Since it is just next to the Hakata Station, shopping and dining has no doubt.
Stayed 1 night in Feb 2025

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not large enough to accommodate oversized luggage. Coin operated laundry is very convenient and area is clean. Attractive lobby and staff are extremely helpful. Wish there was an onsite restaurant
Stayed 4 nights in Mar 2025

10/10 Excellent

Fung Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Feb 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small
Stayed 5 nights in Apr 2025

8/10 Good

Lee

Liked: Cleanliness, amenities, property conditions & facilities
The bathroom and room amenities were fine. The room was small but manageable. Tech and television connections were efficient. It was rainy however and the hotel had inadequate quantities of umbrellas for fuests. The convenience store sold umbrellas but at 2x the price of other convenience stores weren
Stayed 3 nights in Jun 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room and property were very clean. The air conditioner worked which was great! It’s right by a bus station and train tracks but there was no noticeable noise from this. The room was small compared to western standards but that is to be expected in Japan.
Stayed 1 night in Apr 2025

6/10 Okay

CHUAN DONG

Liked: Cleanliness, staff & service
Room is. Clean but small no space to open my big luggage, furnitures are out dated Train nose very loud and nosiey
Stayed 1 night in Mar 2025

8/10 Good

Akiko

Liked: Cleanliness, staff & service, amenities
Front Desk was very helpful. A/C didn't work well. We had two rooms. One room was very nice but the other room with 1 full size bed was pretty tight for 2 adults to stay in and the shower room smelled a bit (like sewer smell). The breakfast at the restaurant attached to the hotel wasn't great. The food was fine but the workers there were so rude and not friendly. We didn't feel welcome there at all. One staff yelled at me for using the wrong towel to wipe down some spills on the counter (supposedly it was there for the employees to use, not for the customers to use). Not a great experience. We had free breakfast included in the package but we didn't go back. Other than that, it is located right next to bus station, easy access to Hakata station, Subway, Bus everything. We like it overall
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service

Booking cannot be found

Had issues with checkin as hotel is unable to find my booking, waited for close to 2 hours and the hotel decided to create a new booking for me after they fail to contact Hotels.com or expedia.
Stayed 1 night in Mar 2025

4/10 Poor

Takeshi

Disliked: Property conditions & facilities
ベットが硬いのとWi-Fiが頻繁に切れました…
Stayed 1 night in Oct 2025

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