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Hotel Serrano

2.5 star property
Guests start their day with a complimentary breakfast buffet and end it at the manager's reception, staying connected with high-speed WiFi throughout their visit.

Choose dates to view prices

Photo gallery for Hotel Serrano

A modern lobby with a glass table, green vases, a beige sofa, and a large abstract painting. - Hotel Serrano (Frederico Westphalen)
Restaurant - Hotel Serrano (Frederico Westphalen)
Presidential Room | Desk, laptop workspace, free WiFi, bed sheets - Hotel Serrano (Frederico Westphalen)
Reception - Hotel Serrano (Frederico Westphalen)
Front of property - Hotel Serrano (Frederico Westphalen)
Hotel Serrano in downtown San Francisco offers a welcoming refuge for travelers to recharge. Its convenient location makes city exploration easy, while the bar, restaurant, and café provide meal and refreshment options throughout the day.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

View all photos for Deluxe Room

Deluxe Room | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room

Desk, laptop workspace, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room

A bathroom with a marble wall, a bathtub with candles, and a shelf with toiletries.

Presidential Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Frederico Westphalen is home to Hotel Serrano. Local points of interest include Wilson Lutz Farias Municipal Museum. Visit our Frederico Westphalen travel guide
Map
BR 386, KM 35, bela vista, Frederico Westphalen, RS, 98400-000

What's nearby

  • Wilson Lutz Farias Municipal Museum
    12 min walk - 0.7 miles
  • Our Lady of Graces Church
    52 min drive - 31.1 miles

Restaurants

  • Preta Lanches
    11 min walk
  • Churrascaria e Restaurante Jacaré
    12 min walk
  • Dog Ki-Delicia
    11 min walk
  • Restaurante e Pizzaria Fornalha
    9 min walk
  • Vitrola
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Is Hotel Serrano pet-friendly?

Yes, this property allows cats and dogs (limit 1 total).

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Serrano?

Check-out is at noon.

Where is Hotel Serrano located?

Situated in Frederico Westphalen, this hotel is 0.7 mi (1.1 km) from Wilson Lutz Farias Municipal Museum and 26 mi (41.8 km) from Our Lady of Graces Church.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Serrano Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 30 out of 58 reviews
Rating 8 - Good. 21 out of 58 reviews
Rating 6 - Okay. 4 out of 58 reviews
Rating 4 - Poor. 1 out of 58 reviews
Rating 2 - Terrible. 2 out of 58 reviews

Reviews

Verified

8/10 Good

IVANA

Liked: Cleanliness, staff & service
A equipe de atendimento é maravilhosa, desde a recepção às meninas do café, limpeza....
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rogério

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito ótimo
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

DENY

Liked: Cleanliness, staff & service, amenities
O quarto estava limpo e os colaboradores muito prestativos.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Gessiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estacionamento prático limpeza ótima ar condicionado bom
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Dirson Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ÓTIMO HOTEL

Excelente acomodação e atendimento.
Stayed 1 night in Jul 2025
Verified

8/10 Good

joao batista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaria lá

Hotel muito bom. Limpo, organizado, bom atendimento.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Otacilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me surpreendeu.

Hotel novo ou todo reformado. Piso, pintura quarto com split (silencioso), água com aquecimento central (torneira e chuveiro). Estacionamento pequeno e pode diversificar mais, o café.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Lucas

Liked: Cleanliness, staff & service, room comfort
Muito bom, muito limpo, café da manhã acima da média do para esse preço de diária. Único ponto negativo é que estavam sem água quente no chuveiro.
Stayed 1 night in May 2025
Verified

8/10 Good

SANDRO A

Liked: Cleanliness, staff & service, room comfort
Hotel bem bom pelo custo benefício. Cama confortável e café da manhã ótimo. Fica na entrada da cidade, até o centro são uns 20/30 minutos de caminhada ou menos de 5min de carro. Gostei bastante do hotel e com certeza voltaria numa próxima oportunidade.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Otimo
Stayed 1 night in Mar 2025
Verified

8/10 Good

Sheila Regina

Disliked: Property conditions & facilities

deixou a desejar

O Hotel em geral é bom, porém no meu quarto havia um buraco no teto e a janela dava para uma área comum e o vidro não trancava, ficava aberto, solicitei a troca de quarto e me informaram que o hotel estava lotado e nem fizeram muita questão de verificar ou ao menos tapar o buraco. O Cafe da manhã muito bom e a atendente muito simpatica.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Rosa Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Quarto a contento, conforme no anúncio, roupas muito limpas. O café estava ótimo. A recepção deixou um pouco a desejar, quando chegamos não havia ninguém na portaria, tivemos que esperar mais de 40 minutos para a chegada do próximo atendente e houve confusão na reserva.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto limpo, organizado. Cama confortável. Só faltou frigobar para água gelada, mas tudo certo!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e bom

Hotel simples e limpo. Bom café da manhã. Atendimento muito bom. Nenhum reparo ou crítica a fazer.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Joao F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência de fim-de-semana

Muito satisfeito com o hotel, há um restaurante junto com hotel, posto de combustível. Perto dos acessos a outro município e ao centro da cidade.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

GERALDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom lugar

Tirando o despreparo no atendimento, o hotel é muito bom. Na portaria o atendente é respeitoso, porém desconhecia seu trabalho. Não conhece os pontos turísticos da região e nem mesmo da cidade. O estacionamento é pequeno e não há controle da portaria de quem lá estaciona. Carros ficaram bloqueando vagas livres e outros bloqueando a saída de veículos estacionados. Hotel novo, acomodações limpas, café da manhã razoável. No geral, muito boas as instalações.
Stayed 2 nights in Oct 2021
Verified

8/10 Good

ANTONIO L Q

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tudo perfeito, menos estacionamento e café da manhã q no domingo não foi adequado, eles serviram o café na conveniência do posto, e muito precário, ex: não tinha nenhuma fruta cereais e coisas do tipo, e detalhe, pagamos por isso.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Edson dias da

Liked: Staff & service, amenities, property conditions & facilities
Lugar limpo tudo bem novo.exelente atendimento .pouco barulho em certos momentos por ser junto posto .
Stayed 2 nights in Sep 2021
Verified

4/10 Poor

Rafael

Disliked: Cleanliness, staff & service

Decepcionante

Estadia bastante decepcionante. Hotel fica junto com posto de combustível e o café da manhã e na loja de conveniência. Não tinha luvas para utilizar no café da manhã. Pessoa da recepção pediu para mandar o comprovante de que já tinha pago. Além disso, quando cheguei no hotel não tinha ninguém na recepção e tive que pedir para alguém do posto me ajudar
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Marcio Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nathascha

Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

João Frederico H.

Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elinete Eliete

Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gilmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025