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Hotel Serrano

2.5 star property
Hotel in Frederico Westphalen with free breakfast and a 24-hour front desk

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Photo gallery for Hotel Serrano

Reception
Deluxe Room | 1 bedroom, desk, laptop workspace, free WiFi
Reception
Private kitchen
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning

Room options

View all photos for Standard Room

1 bedroom, desk, laptop workspace, free WiFi

Standard Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Wet bar
Digital channels
Daily housekeeping
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room

Presidential Room | Bathroom | Free toiletries, bidet, towels, soap

Presidential Room

Highlights

Private indoor hot tub
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
Jetted bathtub
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, desk, laptop workspace, free WiFi

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Bidet
Wet bar
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
BR 386, KM 35, bela vista, Frederico Westphalen, RS, 98400-000

What's nearby

  • Wilson Lutz Farias Municipal Museum - 12 min walk - 0.7 miles

Restaurants

  • ‪Buddha Sushi - ‬10 min walk
  • ‪Pizzaria Dom Luiggi - ‬5 min walk
  • ‪Preta Lanches - ‬11 min walk
  • ‪Cafe Sol - ‬12 min walk
  • ‪Churrascaria e Restaurante Jacaré - ‬11 min walk

About this property

Hotel Serrano

Property highlights
Take advantage of a free breakfast buffet, a free daily manager's reception, and a coffee shop/cafe at Hotel Serrano. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
Additional perks include:
  • Free self parking
  • An elevator, a 24-hour front desk, and meeting rooms
Room features
All 56 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi.
Extra conveniences in all rooms include:
  • Bidets and free toiletries
  • 42-inch flat-screen TVs with digital channels
  • Daily housekeeping and desks

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Serrano Hotel
Hotel Serrano Frederico Westphalen
Hotel Serrano Hotel Frederico Westphalen

Frequently asked questions

Is Hotel Serrano pet-friendly?

Yes, this property allows cats and dogs (limit 1 total).

How much is parking at Hotel Serrano?

Self parking is free at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Serrano?

Check-out is at noon.

Where is Hotel Serrano located?

Situated in Frederico Westphalen, this hotel is 0.7 mi (1.1 km) from Wilson Lutz Farias Municipal Museum and 26 mi (41.8 km) from Our Lady of Graces Church.

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Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 29 reviews
Rating 8 - Good. 15 out of 29 reviews
Rating 6 - Okay. 2 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10

O Hotel em geral é bom, porém no meu quarto havia um buraco no teto e a janela dava para uma área comum e o vidro não trancava, ficava aberto, solicitei a troca de quarto e me informaram que o hotel estava lotado e nem fizeram muita questão de verificar ou ao menos tapar o buraco. O Cafe da manhã muito bom e a atendente muito simpatica.
Stayed 2 nights in Mar 2025

8/10

Stayed 1 night in Feb 2025

6/10

Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Dec 2024

8/10

Stayed 2 nights in Jan 2025

8/10

Quarto a contento, conforme no anúncio, roupas muito limpas. O café estava ótimo. A recepção deixou um pouco a desejar, quando chegamos não havia ninguém na portaria, tivemos que esperar mais de 40 minutos para a chegada do próximo atendente e houve confusão na reserva.
Stayed 1 night in Jan 2025

10/10

Stayed 3 nights in Dec 2024

8/10

Quarto limpo, organizado. Cama confortável. Só faltou frigobar para água gelada, mas tudo certo!
Stayed 1 night in Oct 2024

10/10

Stayed 1 night in Sep 2024

10/10

Stayed 1 night in Feb 2022

8/10

Stayed 3 nights in Jan 2022

10/10

Stayed 1 night in Dec 2021

8/10

Hotel simples e limpo. Bom café da manhã. Atendimento muito bom. Nenhum reparo ou crítica a fazer.
Stayed 2 nights in Nov 2021

10/10

Stayed 2 nights in Nov 2021

8/10

Muito satisfeito com o hotel, há um restaurante junto com hotel, posto de combustível. Perto dos acessos a outro município e ao centro da cidade.
Stayed 2 nights in Nov 2021

8/10

Tirando o despreparo no atendimento, o hotel é muito bom. Na portaria o atendente é respeitoso, porém desconhecia seu trabalho. Não conhece os pontos turísticos da região e nem mesmo da cidade. O estacionamento é pequeno e não há controle da portaria de quem lá estaciona. Carros ficaram bloqueando vagas livres e outros bloqueando a saída de veículos estacionados. Hotel novo, acomodações limpas, café da manhã razoável. No geral, muito boas as instalações.
Stayed 2 nights in Oct 2021

8/10

Tudo perfeito, menos estacionamento e café da manhã q no domingo não foi adequado, eles serviram o café na conveniência do posto, e muito precário, ex: não tinha nenhuma fruta cereais e coisas do tipo, e detalhe, pagamos por isso.
Stayed 1 night in Sep 2021

10/10

Lugar limpo tudo bem novo.exelente atendimento .pouco barulho em certos momentos por ser junto posto .
Stayed 2 nights in Sep 2021

4/10

Estadia bastante decepcionante. Hotel fica junto com posto de combustível e o café da manhã e na loja de conveniência. Não tinha luvas para utilizar no café da manhã. Pessoa da recepção pediu para mandar o comprovante de que já tinha pago. Além disso, quando cheguei no hotel não tinha ninguém na recepção e tive que pedir para alguém do posto me ajudar
Stayed 1 night in Sep 2021

10/10

Stayed 1 night in Jun 2021