The good- the property is beautiful, and the cabins are private, spacious and well planned, (although designed traditionally and somewhat fussy by modern standards). The breakfast area was lovely, and I appreciated the availability of soft drinks, tea, cold water and fruit throughout the day. I thought the location was fantastic, a mere twelve minutes or so outside of town and right by most of the wineries. I appreciated that the grounds were pristine, and the room was appointed well, offering locally made lavender scented soaps, shampoo and conditioner.
The bad – communication was severely lacking. I have food allergies and celiac disease, so emailed in advance to notify them. Once, about ten days in advance, then again three days before, to which I received no response. When I called the day before my arrival, the response was that, yes they had gotten my emails. There was no apology offered for the non-response. We arrived at 5 PM on Saturday to find no one at the front desk. We later understood that there is never anyone at the front desk, and that the expectation is that you communicate before arrival to receive instructions. When I called at my arrival, no one answered the phone until I called again. I had spoken to the same woman the day before on the phone about my allergies and would have appreciated instructions at that time. There was a small issue of damp in our cabin as well. Ultimately, we would absolutely return, but hope the small issues are fixed!