Franopolʼ Vacations

My experience was good overall. I have a few minor hiccups which let me to talk to some of the the front desk staff and manager, which were very accommodated, and tried to fix the problem as best they could. Overall beautiful hotel and what's day again.

We were charged a fee out of the blue for "violating their no-smoking policy" in the room. They sent us a voicemail to notify us of the fee. We called back and told them that we don't smoke and never have ever smoked, so there's no way we could have violated the policy. They said that we "may or may not be lying" and that people lie to them all the time about it. I was pissed. I offered them to come to our room immediately and do an investigation and prove to us that we were smoking in the room. They declined and said they would "waive the fee as a courtesy" to us. Haha, what a joke. As soon as we called them out and asked them to prove it to us, then they backed down. Totally rude and disrespectful staff. Actually it's unethical to charge us a fee with zero proof we were smoking. We actually think it was a fresh pizza that we bought at Grimaldi's and brought back to the room to eat that may have triggered the sensor? Either way they had no interest in actually doing an investigation but were very quick to charge us the fee. Terrible staff and management. Other than that the hotel is nice and is a good location.

Terrible!!