See all properties

Best Western Plus Welcome Hotel Frankfurt

Pet-friendly hotel with a full-service spa connected to the convention center in Frankfurt

Choose dates to view prices

Photo gallery for Best Western Plus Welcome Hotel Frankfurt

Lobby
Lobby
1 bedroom, premium bedding, in-room safe, desk
Superior Room, 1 Twin Bed | 1 bedroom, premium bedding, in-room safe, desk
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pet friendly
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Superior Room, 1 Twin Bed

Superior Room, 1 Twin Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Twin Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, Refrigerator

Deluxe Room, 2 Twin Beds, Refrigerator | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Twin Beds, Refrigerator

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Twin Beds, Refrigerator (with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 2 Twin Beds, Refrigerator (with Sofabed)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 4
  • 2 Twin Beds

Double Single Use

  • Sleeps 1

Twin Room Single Use

  • Sleeps 1

Single Room

  • Sleeps 1

Double Room

  • Sleeps 2

Twin Room 1/2 Pax

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior double Suite

Living area

Junior double Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Single Room

1 bedroom, premium bedding, in-room safe, desk

Superior Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

1 bedroom, premium bedding, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Junior twin Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Queen Room

1 bedroom, premium bedding, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Double Room

1 bedroom, premium bedding, in-room safe, desk

Business Double Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Bar (on property)

Scandic Frankfurt Hafenpark

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 792 reviews
Scandic Frankfurt Hafenpark

About the neighborhood

Map
Leonardo-da-Vinci-Allee 2, Frankfurt, HE, 60486

What's nearby

  • Frankfurt Trade Fair - 8 min walk - 0.4 miles
  • Congress Center Messe Frankfurt - 18 min walk - 1.0 mile
  • Festhalle Frankfurt - 3 min drive - 1.3 miles
  • Skyline Plaza - 3 min drive - 1.5 miles
  • Palmengarten - 3 min drive - 1.5 miles

Getting around

  • Leonardo-da-Vinci-Allee Tram Stop - 1 min walk
  • Frankfurt am Main West Station - 18 min walk
  • Frankfurt Airport (FRA) - 16 min drive

Restaurants

  • ‪Restaurant Stremma - ‬12 min walk
  • ‪Restaurant Veranda - ‬8 min walk
  • ‪Restaurant Verdino - ‬10 min walk
  • ‪wunderBar Lounge - ‬8 min walk
  • ‪Ong Tao - Vietnamesisches Restaurant & Bar - ‬5 min walk

About this property

Best Western Plus Welcome Hotel Frankfurt

Hotel near Frankfurt Trade Fair
Located close to Congress Center Messe Frankfurt, Best Western Plus Welcome Hotel Frankfurt provides a terrace, dry cleaning/laundry services, and a bar. Take some time to relax at the onsite spa. The on-site restaurant, View, serves lunch. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a gym and a business center.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • A water dispenser, concierge services, and free newspapers
  • Luggage storage, a banquet hall, and a computer station
  • Guest reviews say good things about the helpful staff and overall condition
Room features
All 173 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Wardrobes/closets, heating, and daily housekeeping

Languages

Arabic, English, Filipino, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Mellis
  • View

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,358 square feet of conference space
  • 6 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (33 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (44 inches high)
  • Height-adjustable showerhead
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Covered self parking fee: EUR 25.00 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Welcome Frankfurt
Welcome Hotel Frankfurt
Welcome Hotel Frankfurt
Best Plus Welcome Frankfurt
Best Western Plus Welcome Hotel Frankfurt Hotel
Best Western Plus Welcome Hotel Frankfurt Frankfurt
Best Western Plus Welcome Hotel Frankfurt Hotel Frankfurt

Frequently asked questions

Is Best Western Plus Welcome Hotel Frankfurt pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Plus Welcome Hotel Frankfurt?

Self parking is available for EUR 25.00 per night.

What time is check-in at Best Western Plus Welcome Hotel Frankfurt?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Best Western Plus Welcome Hotel Frankfurt?

Check-out is at 11 AM.

Where is Best Western Plus Welcome Hotel Frankfurt located?

Located in Bockenheim, this spa hotel is within 1 mi (2 km) of Frankfurt Trade Fair and Congress Center Messe Frankfurt. Rebstockpark and Festhalle Frankfurt are also within 1 mi (2 km). Leonardo-da-Vinci-Allee Tram Stop is only a 2-minute walk and An der Dammheide Tram Stop is 7 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Best Western Plus Welcome Hotel Frankfurt Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 308 out of 780 reviews
Rating 8 - Good. 318 out of 780 reviews
Rating 6 - Okay. 95 out of 780 reviews
Rating 4 - Poor. 37 out of 780 reviews
Rating 2 - Terrible. 22 out of 780 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SEYED-MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
room was very too small . other than that everything was great
Stayed 1 night in Jun 2025

6/10 Okay

Lokesh

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Zero courtesy, un experienced checkin staff - night . Broken safes and coffee machine and cold plus stale breakfast.Asked for baby milk and got denied.Had to walk 30 minutes at 1 am to get milk.I don’t recommend this place even for free.
Stayed 1 night in Jun 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Apr 2025

6/10 Okay

Umar

Liked: Cleanliness, staff & service
Overall not a pleasing experience. A very basic hotel for the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ryotaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception, the e-mail responses, the room cleaning, etc. were all better than other hotels I've stayed at, and I felt the hospitality. Next time I stay in Frankfurt, I'll definitely use this hotel again.
Stayed 2 nights in Oct 2024

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
Stayed 6 nights in Sep 2024

10/10 Excellent

Rizkallah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a couple of nights. Value for money perfect.
Stayed 1 night in Mar 2024

8/10 Good

Nitzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again if in the area
Stayed 1 night in May 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but construction on some side of the hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to grocery store. Easy to get around by transit
Stayed 6 nights in Jul 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 2 nights in Jun 2024

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Clean and New, but watch the check in and parking

Couldnt check in on the first day as receptionist has no idea how to do it. Was on the phone asking colleague and showing screen via video call. After 10 minutes got bored of waiting and requested my key so I could go to the room. Also, parking is very expensive 75 euro for 34 hours parking. The first 25 euro was incurred for the firt "day" although I arrived at 10:30 at night. Hotel is clean and new, although not sure what the "Plus" refers to in the name. It is a standard Best Western.
Stayed 2 nights in Mar 2025

8/10 Good

GAYRAJ

Does not look like a 4* hotel
Stayed 5 nights in Oct 2024

10/10 Excellent

Laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel

Nice bedroom on the last floor! Very friendly and helpful staff. Great breakfast. Well located with the bus and tram just across the street. Everything is perfect!
Stayed 1 night in May 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay before flight

Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
Stayed 1 night in Oct 2024

8/10 Good

Zana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God sted men dor lille double seng
Stayed 1 night in Jul 2024

10/10 Excellent

Halil Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Mar 2024

10/10 Excellent

l

Liked: Cleanliness, staff & service, property conditions & facilities

great, easy place

great place for a stop over, great bar, food and simple room. Our ac didnt work in the room so got a bit stuffy but didnt make our stay terrible. will definately stay again, ill just check the ac before i get into bed.
Stayed 1 night in May 2023

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was sweating all through my stay in my room. The air conditioner wasn't working as I would have thought. I was always hot in my room after paying so much, I wasn't comfortable as I would have expected. I will never stay in beat western again and I would definitely tell this experience on social media as well.
Stayed 2 nights in Sep 2024

6/10 Okay

Raphaël

Liked: Cleanliness, staff & service, amenities
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
Stayed 2 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The stay was OK, but I will not come back to this hotel again. Here is what I don't like: The room is very small, and noisy as it's on the street side that is busy with lots of traffic. There is only one bottled water, which is for the first day; they don't give bottled water afterwards. The room will not be cleaned unless requested by turning on the sign for cleaning, which should be the opposite. There is no body lotion. The night light is too bright. The bed is too small. They refused to cancel and refund for early cancellation.
Stayed 4 nights in Sep 2024

4/10 Poor

Surpreet

Disliked: Cleanliness, amenities, property conditions & facilities
Found a needle in the bed. The bedsheet was not changed, after asking them to. It was already dirty, when we arrived at the hotel. After telling the staff about it, they said the housekeeping is not here anymore and they can’t do anything about it. We were there for 2,5 days and I slept without a blanket. The only nice person in the staff, was a young, tall boy in the early shift and the indian guy in the night shift.
Stayed 2 nights in Apr 2024

6/10 Okay

Jayesh

Liked: Cleanliness, staff & service

Deliberate overcharging

Incredibly disappointed as I paid booked and paid for 3 Junior Suites for 3 nights to accommodate 5 colleagues on a business trip. On arrival we were told that there were no Junior Suites available and we would be given 3 Standard Rooms instead. The receptionist confirmed that there was a substantial difference in the room rate between a Junior Suite and a Standard Room and that they could not refund the difference themselves as I had made a booking via Exepedia (I thought I made and paid for the booking via this site) and they would have to make the refund. On my return, I informed Hotels.com of the situation and asked for the appropriate refund. They said they would aske the hotel for the amount and 2 days later replied that the hotel refused to entertain a refund and there was nothing they could do. This is unbelievable. They offered, reserved and took payment for a Suite and on arrival only provided a Standard Room. Knowing that with the city totally flooded by visitors to the largest trade fair in the world there was no rooms available anywhere in the center of the city, we had no option. This is the worst billing experience i've had at any hotel anywhere and Best Western should be ashamed of scamming extra money from guests by falsely charging for rooms they did not provide. I will be taking this up with my credit card company to get satisfaction.
Stayed 3 nights in Jan 2024

2/10 Terrible

Sebastian

Am 03.06. habe ich meinen Stornierungswunsch mitgeteilt und bis heute keine Antwort oder Erstattung bekommen.
Stayed 1 night in Jun 2025

6/10 Okay

Roberto

Liked: Staff & service, amenities, property conditions & facilities
Hotel bom mas o quarto bem pequeno , vc escuta um pouco dos barulhos da rua mas bem pouco e nada que te atrapalhe , o cafe da manha é muito bom com bastante opções !
Stayed 1 night in Jun 2025