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JW Marriott Hotel Frankfurt

Travelers relax by the lobby fireplace after exploring Frankfurt's Römerberg and Christmas Market, with detox wraps and Middle Eastern cuisine awaiting.

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Cocktail bar - JW Marriott Hotel Frankfurt (Frankfurt)
Junior Room, 1 King Bed | Living room | 55-inch LED TV with digital channels, TV, iPod dock - JW Marriott Hotel Frankfurt (Frankfurt)
Presidential Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, minibar, in-room safe - JW Marriott Hotel Frankfurt (Frankfurt)
Premium bedding, down comforters, minibar, in-room safe - JW Marriott Hotel Frankfurt (Frankfurt)
Presidential Suite, 1 King Bed, Non Smoking | Living room | 55-inch LED TV with digital channels, TV, iPod dock - JW Marriott Hotel Frankfurt (Frankfurt)
JW Marriott Hotel Frankfurt offers a central retreat with an indoor pool and garden. Guests can savor Middle Eastern dishes at two restaurants, relax in the sauna or by the lobby fireplace, and use dry cleaning services. Friendly staff and proximity to shopping are praised.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

About the neighborhood

Located on the boardwalk/promenade, JW Marriott Hotel Frankfurt is in Innenstadt neighborhood and is connected to a shopping center. MyZeil and Frankfurt Christmas Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Frankfurt Zoo. Looking to enjoy an event or a game while in town? See what's going on at Deutsche Bank Park. Visit our Frankfurt travel guide
Map
Thurn-und-Taxis-Platz 2, Frankfurt, HE, 60313

What's nearby

  • MyZeil
    MyZeil
    1 min walk - 0.1 miles
  • Hauptwache
    Hauptwache
    2 min walk - 0.1 miles
  • Römerberg
    Römerberg
    7 min walk - 0.4 miles
  • illuminated elevated view of Christmas Market, Romer Square Frankfurt
    Frankfurt Christmas Market
    9 min walk - 0.5 miles
  • Alte Oper
    Alte Oper
    9 min walk - 0.5 miles

Getting around

  • Frankfurt (M) Hauptwache Station
    2 min walk
  • Konstablerwache Station
    9 min walk
  • Frankfurt Airport (FRA)
    27 min drive

Restaurants

  • Galeria Sky Lounge
    3 min walk
  • Chipotle Mexican Grill
  • ALEX Frankfurt MyZeil
    4 min walk
  • Starbucks
    6 min walk
  • Weidenhof
    5 min walk

About this property

JW Marriott Hotel Frankfurt

Luxury family-friendly hotel near MyZeil
Located close to Frankfurt Christmas Market and Römerberg, JW Marriott Hotel Frankfurt provides a shopping mall on site, a library, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Be sure to enjoy Middle Eastern cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a fireplace in the lobby and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Full breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and babysitting (surcharge)
  • An elevator, a banquet hall, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 218 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Highchairs, art supplies, and childcare services
  • Recycling and LED light bulbs
  • Rainfall showers, deep soaking tubs, and free toiletries
  • 55-inch LED TVs with streaming services and premium channels
  • Wardrobes/closets, separate sitting areas, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 45 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 48 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • GRETA OTO Bar
  • GRETA OTO Frankfurt
  • JW Market

Things to do

  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Shopping mall

Family friendly

  • Art supplies
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 3,918 square feet of conference space
  • 5 meeting rooms
  • Computer station

Outdoors

  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 55-inch LED TV with premium digital channels
  • iPod dock
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per stay, plus a one-time cleaning fee of EUR 50
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 100 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 48 per person
  • Airport shuttle fee: EUR 160 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: EUR 45 per night
  • Pet fee: EUR 50 per pet, per stay plus EUR 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or health club

Frequently asked questions

Does JW Marriott Hotel Frankfurt have a pool?

Yes, this property has an indoor pool.

Is JW Marriott Hotel Frankfurt pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 50 per pet, per stay. A cleaning fee of EUR 50 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 45 per night.

What time is check-in at JW Marriott Hotel Frankfurt?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at JW Marriott Hotel Frankfurt?

Check-out is at noon.

Does JW Marriott Hotel Frankfurt provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 160 per vehicle applies.

Where is JW Marriott Hotel Frankfurt located?

This family-friendly Frankfurt hotel is located on the boardwalk/promenade, within a 10-minute walk of MyZeil, Römerberg, and Alte Oper. Frankfurt Christmas Market and Frankfurt Zoo are also within 1 mi (2 km). Frankfurt (M) Hauptwache Station is only a 2-minute walk and Eschenheimer Tor Station is 3 minutes.

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Reviews

JW Marriott Hotel Frankfurt Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 764 out of 1001 reviews
Rating 8 - Good. 141 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

Verified

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, amenities
Great staff. Rooms not in the best condition. Breakfast was expensive and boring. Beds just ok.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful, room was very nice and close to shopping and Christmas market
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

seyhan

Liked: Cleanliness, amenities, property conditions & facilities
room is perfect and clean, Location is Wonderfull and stay is really help full
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff that was friendly and welcoming. They even provided champagne to celebrate my wife’s birthday. The facility was lovely and the breakfast was delicious. We are very pleased with our stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, central, 5*s
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Boldkhuyag

Ideal location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel’s location is perfect.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, from location and the actual hotel itself is amazing!!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Diamondis

Liked: Amenities
Great location Great staff Had a wonder experience
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Darnley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent room and a very friendly staff.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was fantastically comfortable and luxurious beyond the price I paid. And the location couldn’t be more convenient.
Stayed 1 night in May 2025
Verified

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and centrally located
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delighted to get an upgrade to a room with a great view. It was very spacious and well appointed. We dined at the restaurant which was pretty good and the breakfast buffet was excellent. Staff were very warm, friendly and helpful
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Shu Huan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent. Location is convenient.
Stayed 3 nights in May 2024
Verified

8/10 Good

Yaser

Liked: Cleanliness, staff & service
The hotel is in a great location - with the My Zeil literally attached to the hotel
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for convenience and great service at reasonable price. Book here I want to go back
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kristjan B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to subway and the old town Very friendly staff
Stayed 4 nights in Apr 2024
Verified

8/10 Good

Diamondis J

Liked: Cleanliness, property conditions & facilities
This is our second stay at this property. The location is good. Rooms were clean. Staff was ok…. But ….. Just ok… Not great. We were there for business so it didn’t matter much to us….. The staff needs better training especially for taking care of non German visitors
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing with all the amenity in the bathroom. The sheets are excellent and location is perfect!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern hotel in the perfect location. The beds are amazing! Extremely helpful and friendly staff.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Taner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a lot of restaurants, stores nearby, staff is very friendly and helpful, extremely clean and safe hotel! Definitely will come back again!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were excellent they went above and beyond
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to everything! Restaurant is great if you do not feel like leaving hotel after a busy day.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

It is a fantastic hotel at the heart of city. Easy access to everywhere. Very clean room and friendly & amazing staff.
Stayed 4 nights in Sep 2024