Ratings based on 1,317 Verified Reviews
4.2 Room cleanliness
3.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
The refrigerator wasn’t working so well. It had to be set high to keep cold which caused our drinks to freeze. Otherwise it’s a great place to stay. Breakfast was great.
Comment from Hotel Management
Apr 18, 2024 by Manager, Hotel Management
Hello Radhika,We appreciate your feedback about your recent stay with us. We're delighted to hear that you enjoyed our breakfast offerings. Your comments about the refrigerator have been noted for our improvement. Please feel free to reach out to our management team for further assistance. We hope to welcome you back again in the future.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Very Underrated. I would say it’s a 105
Comment from Hotel Management
Apr 17, 2024 by Manager, Hotel Management
Hello Jonathan, We appreciate your positive feedback and are glad to hear you found our hotel to be underrated. We strive to provide exceptional experiences to all our guests. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Nice and clean
Comment from Hotel Management
Apr 17, 2024 by Manager, Hotel Management
Hello Luis E,We are delighted to hear that you found our hotel nice and clean during your stay. If you have any further feedback or suggestions, please feel free to reach out to our management team.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Great place
Comment from Hotel Management
Apr 15, 2024 by Manager, Hotel Management
Hello Johnny,We're glad to hear you enjoyed your stay with us! Thank you for taking the time to share your feedback. If you have any further comments or suggestions, please feel free to reach out to us directly. Your input is valuable to us.
by A verified traveler
Posted Apr 14, 2024 on Expedia
A virtual check in was odd, but it worked. Felt like there was no one around to see if there was an issue.
Comment from Hotel Management
Apr 15, 2024 by Manager, Hotel Management
Hello Suzi, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable and will be shared with our team for further consideration. Please don't hesitate to reach out to our management team if you'd like to discuss your concerns further.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 15, 2024 by Manager, Hotel Management
Hello Gerardo,We are elated to hear that you had an excellent experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back again soon!
by A verified traveler from Deadwood
Posted Apr 12, 2024 on Expedia
The hotel itself was very good, clean and well appointed, “BUT” there is no front desk person present. In the afternoon the water was turned off-without notice! Then that evening we went to take showers—the water was back on but NO HOT WATER, (of course no notice on that either!) We called the front desk phone # we had- NO ANSWER at front desk. My husband went down to front desk- no help there either from anyone, ans no one was there. Ended up going to bed and FINALLY the water was hot in am. We (as well as several other guests) were not pleased-to say the least! If they are not going to have someone present at the front desk, then there at least should be a phone number to contact that actually answers!
What happens in a “real emergency” situation? Would never stay here again, even tho the hotel appears fairly new and is very nice.
Comment from Hotel Management
Apr 14, 2024 by Manager, Hotel Management
Hello Ronald,Thank you for sharing your detailed experience with us. We appreciate your compliments on the hotel's cleanliness and amenities. We regret any inconvenience you faced regarding the water issue. Your feedback is valuable and will be shared with our team for improvement opportunities. We understand your concerns and will take them into consideration for the betterment of our services.
by A verified traveler from Millsboro
Posted Apr 12, 2024 on Expedia
easy check-in
Comment from Hotel Management
Apr 13, 2024 by Manager, Hotel Management
Hello Joseph,We appreciate your positive feedback on our check-in process. We strive to make our guests' experience as smooth as possible. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted Apr 10, 2024 on Expedia
Very good and I recommended this location
Comment from Hotel Management
Apr 12, 2024 by Manager, Hotel Management
Hello Luis,We appreciate your recommendation and are delighted to hear you had a positive experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Stayed in a suite, was checked in to a room and the housekeeper was still cleaning. There were no utensils, there was no paper towels in the kitchen area. The glasses were mismatched, it was okay I went and bought all the amenities I required.
Breakfast bar was typical continental breakfast, I passed on it and bought what I needed.
Comment from Hotel Management
Apr 9, 2024 by Manager, Hotel Management
Hello Jorge, We apologize for the inconvenience you experienced during your stay. Guest satisfaction is important to us, and we will address your concerns with the relevant departments for improvement. Your feedback will help us enhance the guest experience for future visits.