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The Carlton Hotel

3.0 star property
Travelers gather around the cozy fireplace to plan their day over a delicious meal, then breeze through express check-out when it's time to continue their journey.

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Photo gallery for The Carlton Hotel

Marina - The Carlton Hotel (Folkestone)
Interior - The Carlton Hotel (Folkestone)
Interior - The Carlton Hotel (Folkestone)
Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets - The Carlton Hotel (Folkestone)
Front of property - The Carlton Hotel (Folkestone)
The Carlton Hotel blends seaside charm with practical comforts. Guests can dine at the on-site restaurant, relax with drinks at the bar, or use two well-appointed meeting rooms. The oceanside setting offers a refreshing backdrop for both leisure and business travelers.

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed
  • Free WiFi

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Classic Double Room, Sea View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Folkestone, The Carlton Hotel is in the city center and by the sea. While the natural beauty of Folkestone Beach and White Cliffs of Dover can be enjoyed by anyone, those looking for an activity can check out Dover Western Docks Cruise Terminal. Leas Lift and Elham Valley Railway Museum are also worth visiting. Visit our Folkestone travel guide
Map
16/19 The Leas, Folkestone, England, CT20 2DU

What's nearby

  • A crocheted sign spelling "PEACE" with red and white flowers, set against a backdrop of a cloudy sky and a view of the sea.
    Leas Cliff Hall
    1 min walk - 0.1 miles
  • A crocheted sign spelling "PEACE" with red and white flowers, set against a backdrop of a cloudy sky and a view of the sea.
    Lower Leas Coastal Park
    1 min walk - 0.1 miles
  • Sandgate Beach
    Sandgate Beach
    9 min walk - 0.5 miles
  • A lighthouse at dusk with a pink sky.
    Folkestone Harbour
    12 min walk - 0.7 miles
  • A bronze statue of a seated figure with a child on its lap, set against a backdrop of a large, open plaza with a series of arches in the distance.
    Folkestone Beach
    16 min walk - 0.9 miles

Getting around

  • Folkestone Central Station
    11 min walk

Restaurants

  • The Bouverie Tap
    4 min walk
  • The Chambers
    3 min walk
  • Papas Fish & Chips
    3 min walk
  • The Firkin
    4 min walk
  • The Radnor Arms
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Carlton Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Carlton Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Carlton Hotel?

Check-out is at 10:30 AM. Late check-out is available for GBP 15 (subject to availability).

Where is The Carlton Hotel located?

Located in the heart of Folkestone, this hotel is within 1 mi (2 km) of Lower Leas Coastal Park and Folkestone Beach. Leas Cliff Hall and Church of St Mary and St Eanswythe are also within 10 minutes. Folkestone Central Station is 11 minutes by foot and Folkestone Harbour Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Carlton Hotel Reviews

5.8

5.6

Cleanliness

8.0

Location

6.8

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 153 out of 1000 reviews
Rating 8 - Good. 203 out of 1000 reviews
Rating 6 - Okay. 214 out of 1000 reviews
Rating 4 - Poor. 160 out of 1000 reviews
Rating 2 - Terrible. 270 out of 1000 reviews

Reviews

Verified

6/10 Okay

Catherine

Liked: Cleanliness
Good sized room for family of 4! Good location and fine for 1 night!
Stayed 1 night in May 2026
Verified

6/10 Okay

Pete

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was clean and functional, the building needs a bit of work (floor was sloping in the room) but cheap and cheerful, staff were friendly and helpful.
Stayed 2 nights in May 2026
Verified

8/10 Good

George

Liked: Cleanliness
Free parking is included in the price, making this hotel excellent value for money. Although the building is quite old, it is kept clean and well-maintained
Stayed 1 night in May 2026
Verified

2/10 Terrible

Nico

Disliked: Cleanliness, amenities, property conditions & facilities
Best to avoid this place. Location is good but rooms are pretty gross. Walls are paper thin and had to listen to a couple listen to loud music, then have sex for two hours and have a heated argument that culminated in the man punching the wall and kicking his partner out.
Stayed 1 night in May 2026
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good wi fi. Staff very friendly.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Carol

Travelled by train,bedding and towels spotless,property needs updating.Didnt have breakfast just coffee but everything looked fresh.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Benita

Liked: Cleanliness, amenities, property conditions & facilities
Clean room & friendly staff
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Dale

Disliked: Cleanliness, amenities, property conditions & facilities
This place was certainly unique! From the pink and red contrasting wallpaper to the old musty smells there wasn’t much to be excited about, although for the price I shouldn’t expect 5 ⭐ luxury but had hoped for better. The bedroom decor was something to be marvelled at, whoever came up with the black/grey scheme with a pine wardrobe painted black must have an interesting mind. The shower was horrendous and while the water barely trickled out it either scalded you or froze you to death. The brown carpet however was on another level! It looked like it had its own ecosystem and decided not to walk on it barefoot, I recommend nobody else does too. Apart from that it was a good location and had a great weekend, mostly because I wasn’t in the room.
Stayed 2 nights in May 2026
Verified

6/10 Okay

Annette

Disliked: Cleanliness, property conditions & facilities
The hotel has good parking and a grear location and it is really cheap. The lounge and bar area are pleasant but the rest of the hotel is tired. We had a kettle that had been burnt through the bottom by a cigarette. Quickly replaced but surely it should have been checked? Paper thin walls so the louder residents were audible. Not sure if it's a halfway house for homeless or whether it's where workers stay but they were all loud and smokers...not the best.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Stayed 3 nights in Dec 2025
Verified

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities
Lovely sea view
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Tina

Liked: Staff & service
Disliked: Cleanliness
Cleaner is definitely NOT doing their job! Yes the hotel is dated but theres absolutely no excuse for bad cleaning it'll ruin their business. Cleaner was outside our window smoking all morning so we couldn't even open the window in our room. Reception staff very friendly and helpful couldnt fault them at all.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was immaculate Most impressive for me was the bar area which was warm and inviting Thank you for a wonderful stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking which is so handy. The room was much better than expected and was clean and comfortable. I think we lucked out on the room we got. Decent for cheap I didn’t really see any staff other than one man who wouldn’t let us in the building after we had returned. We had to get our friend who had already to come home to let us in and then he made us stay so he can check the room was booked for 3 - despite me saying it was booked for 3. In one sense this is good for safety but another sense we were three young girls in early twenties with an older man who was getting aggy with us. But I do understand it’s for safety ? When trying to find a staff at reception to ask about parking no one was there and did not come for ages so we just left it.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay at Carlton Hotel

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.
Stayed 1 night in Sep 2025
Verified

8/10 Good

George

Liked: Cleanliness, staff & service
Great location near the sea. The hotel is old and characteristic but clean. The staff were friendly and helpful especially the receptionist as she helped with the parking and provided useful info.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is wonderful right on the seafront, with a car park. The property itself could do with modernising throughout. The bar area vibe doesn’t match the style of the building. My room wasn’t particularly clean the headboard had dust and the tv was covered in dust and the remote was sticky and dirty. The shower didn’t have hot water. We didn’t have a comfortable sleep as the bed was hard and lumpy. If the rooms had a refresh it would be a great place to stay.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025
Verified

8/10 Good

adrian

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Very basic, but friendly staff and good location
Stayed 1 night in Jul 2025
Verified

8/10 Good

LINDA

Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Lou

Liked: Cleanliness, staff & service, room comfort
Nice budget hotel. Great location. Coffee and breakfast could be a lot better.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service

Handy for the Channel Tunnel.

A basic hotel. Good value. An easy walk to shops and a few restaurants.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

chloe

Liked: Cleanliness, staff & service, room comfort
The staff were very friendly and helpful. We only needed a bed for the night and a shower for when we left and for the price we paid we cant fault it.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Charlie

Liked: Staff & service, amenities
Staff very friendly. lounge, reception and bar very clean and refurbished. Unfortunately the room let it down with lots of damage to the walls and the bathroom including past damp leaks and previous guests hair everywhere. Free WiFi in room with smart tv and sea view within very close walking distance to the town was a bonus though, was fine for what we needed the room for.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and friendly
Stayed 3 nights in Feb 2025