Is Chandos Premier Hotel Folkestone - Channel Tunnel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Chandos Premier Hotel Folkestone - Channel Tunnel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Chandos Premier Hotel Folkestone - Channel Tunnel?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Chandos Premier Hotel Folkestone - Channel Tunnel?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Chandos Premier Hotel Folkestone - Channel Tunnel located?

Located in the heart of Folkestone, this hotel is within a 10-minute walk of Radnor Park Dog Exercise Area, Lower Leas Coastal Park, and Church of St Mary and St Eanswythe. Folkestone Museum and Leas Cliff Hall are also within 10 minutes. Folkestone Central Station is only a 5-minute walk and Folkestone West Station is 18 minutes.

2/10 Terrible

Imran

Jul 18, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Absolutely disgusting hotel, the place and carpets smelt of sewage. The lady told us that we had bed bugs and she would get in trouble if she told us anything. Upon hearing this we immediately wanted to leave but it was so late we was not able to find accomodation and was forced to stay the night. Never again

Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Jun 26, 2023

Liked: Cleanliness, staff & service, room comfort

Chandos Guesthouse

This is a bargain priced Guesthouse that is close to the railway and to town. It’s a little threadbare but is excellent value for money. The manager, Richard, is very helpful & knowledgeable. I’ll be staying there next time I’m in Folkestone.

Stayed 2 nights in Jun 2023

8/10 Good

Iain

Mar 23, 2024

Liked: Cleanliness

It did a job

Stayed 1 night in Mar 2024

4/10 Poor

Neves

Jul 28, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Room was basic but had terrible smell both in room and when you enter the building on the landing

Stayed 1 night in Jul 2024

4/10 Poor

Ian

Oct 5, 2023

Disliked: Cleanliness, property conditions & facilities, room comfort

European Motorcycle Trip 2023

2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.

Stayed 1 night in Sep 2023

4/10 Poor

Kim

Mar 6, 2023

Disliked: Property conditions & facilities, room comfort

Was nit like the pictures online, very dated brown patches on the pillows, very uncomfortable bed. No on-site parking only on the road do not park there before 6 u will gets. Ticket

Stayed 1 night in Mar 2023

2/10 Terrible

Jonathan

Aug 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I would give it 0 out of 5. The owner was fighting with a screaming woman on the stairwell before 7 a.m. The hotel advertises private parking. This does not exist. I was told to find a space on the next street and move my car before 9.This should not be on Expedia. There are prostitutes and drug dealers using the place according to a local. Should be shut down.

Stayed 1 night in Aug 2024

2/10 Terrible

Melissa

Jan 29, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Steer clear !

Absolutely awful. The place smelt so bad. Carpets are thread bare. We had the thinnest of duvets on our beds. Dog barking periodically throughout the night in the garden. No parking as described. In street only. Was in a rush to get to our crossing in the morning after an awful night sleep and completely forgot to get pictures but it’s bad don’t waste your money. Our carpet had burns on and in general just wasn’t clean. Just so bad all of it !

Stayed 1 night in Jan 2025

4/10 Poor

Robert

Jul 30, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

I usuallt look for something positive to say, but frankly i struggle on this occasion. The place looks tired and shabby. Our room was in dire need of a clean and refurbishment. Thete was mould throughout the shower and ceiling. The wood around the shower was rotten. Cowwebs hung from ceiling and there were dead flies behind the bedside locker.Would not stay again.

Stayed 1 night in Jul 2022

2/10 Terrible

Aaron

Dec 22, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Run down

Look, we lasted an hour befor leaving and getting a premier inn, and here is why 1. The place stinks, like stale smoke and animals 2. The place is filthy, our bed has blood on the sheets, catpet is in need of a deep clean, rubish everywhere, bathroom ceiling is broken clearish perspex with a variety of bugs and other unknowns inside it. 3. This is NOT a b&b this is a b.. there is no breakfast facility at all and hasnt been since covid started 4. Site manager is grumpy and clearly doesnt want to be there, chased us for an arrival time while we were on route, and then just gives us the key, tells us to where to dump it in the morning and walks off..

Stayed 1 night in Dec 2023

2/10 Terrible

Jenni

Dec 1, 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

Dated and damp

Absolutely apalling. I had the family room and it stank of damp. The bathroom not only smelt stale and damp but had a huge puddle of water as you entered and near the toilet. The toilet roll was soaked through sat on the sink unit. There was also an out of date open bottle of milk in the fridge. The chap who greeted me was pleasant and amply friendly and helpful but the room was dire. Had I not have been travelling with four children including a young one already asleep upon arrival I would have complained and demanded an alternative room or a fix to the minging water issue in the bathroom, but for a single night with very early departure and an autistic child who would have had a meltdown if woken..it wasnt worth the hassle. Cant comment on food or any other services offered. Decor dated but ok, carpets worn and threadbare. Parking is on street out the front and only free overnight.

Stayed 1 night in Nov 2022

2/10 Terrible

Simon

Sep 26, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Singularly the most disgusting place I’ve ever seen - we couldn’t stay but didn’t get all of our money back - avoid at all costs!!!!

Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Aug 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all, this is not a premier hotel, it's a terraced house, it looks very run down from the outside and there's no parking at the property, unable to give you a review of the interior of the property or the staff,due to the place being closed,there was a note on the front door advising it was closed for health and safety. There was no communication from the so called hotel to advise they were closed, after travelling for 5 hrs we then had to find alternative accommodation ourselves. Would've given minus 1m rating if I could. Absolutely disappointed is an understatement.

Stayed 1 night in Aug 2025

10/10 Excellent

simon

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience, lovely place and in a great location

Stayed 1 night in Aug 2025

2/10 Terrible

Charles-Nicolas

Jul 31, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

TRES BOF...

nous tenons à remercier l'équipe pour son accueil. Cependant, plusieurs éléments nous ont profondément inquiétés et nous ont conduits à prendre la difficile décision de ne pas passer la nuit dans cet hôtel. À notre arrivée, l'ambiance était glauque et l'entrée de l'hôtel dégageait une odeur très désagréable, semblant provenir d'un chien et d'urine. En sortant pour dîner, une jeune femme nous a mis en garde de manière vague, sans fournir d'informations supplémentaires sur d'éventuels rôdeurs. Par la suite, un voisin a évoqué un incident grave, parlant de personnes buvant de l'alcool et mentionnant un viol sans plus de détails. Cela a été particulièrement troublant pour nous, surtout avec notre fille de 7 ans. La sécurité et le bien-être de notre famille sont notre priorité absolue. Dans ces circonstances, nous avons jugé nécessaire de réserver une chambre dans un autre hotel pour la nuit, entraînant un coût imprévu de 119 pounds.

Stayed 1 night in Jul 2025

2/10 Terrible

Rosanna

Jul 26, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Achtung es gibt wanzen

Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Jul 22, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Worst accommodation ever

We had an awful stay having to cut it short only staying one night. We tried to call beforehand to ask about parking and give our ETA but no answer, when we arrived and the gentleman said he had unplugged the phone As soon as we went inside an awful smell of dogs hit us. After noticing little toilet roll, no tea, coffee, milk we went to the local shop for supplies and air freshner. The room also lacked hand towels. Bedding seemed clean. When we came back another guest was crying on the phone to the police as her bag had been stolen from her room. We were shocked and went to check our room which then smelt of cannabis but hadnt earlier so we were unsure if anyone had been in. Hearing more commotion, another guest explained to us this was a half way house where the homeless have been placed. As it was then 11pm.we tried to get some sleep but was difficult with dogs barking throughout the night and shouting downstairs at the front of the property. We were also worried someone may enter our room so we put a chair under the door as we were unable to lock it from the inside as the lock was broken Also no breakfast is available either. We left for the day taking all of our belonging just incase. We arrived back late afternoon to abit more commotion. We were told by another resident the owner had emptied a guests room and had placed her belongings outside. When asking the owner what on earth was going on he said 'the place is a sh*t show' and walked off into his room.

Stayed 2 nights in Jul 2025

2/10 Terrible

D

Jul 13, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

To say this place is 1 star would be too generous.Turned up to front door to be greeted by 2 guests comparing bites they got from their beds and be told leave your valuables in the car as it would be safer.Your and said air conditioning but what we got was 3 open windows.Mattress was disgusting as was bathroom.

Stayed 1 night in Jul 2025

2/10 Terrible

Margot

Jul 9, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this building even at cost.

This accommodation should not be advertised on booking sites. It reeks of dog urine bottom to top, is in a bad state of repair and dirty throughout. Lost money rather than stay. False description on booking sites. Worrying area and filthy streets.

Stayed 1 night in Jul 2025

2/10 Terrible

Phil

Jul 9, 2025

Disliked: Staff & service, room comfort

Hotel unpleasantos.

Do not send any person to this hotel. There are no words to come near the discusting state of this building. The hallway stunk of sweat an inmate secretly told of bed bugs. We tried to book elsewhere but everywhere needed advance booking. When we reluctantly returned in the evening we discovered our back pack was missing. Police were called but before they arrived the landlord took us to a room and said look under the bed… there was the back pack! make of this story as you will. It is all true! The casing of an electrical plug by the bed was hanging off. Sadly I took no pictures

Stayed 1 night in Jul 2025

2/10 Terrible

Mustafa

Jun 8, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dis

Disgusting. Never stayed in a place like that Payed for two nights. Stayed only three hours. Nothing compared to the advertised pictures

Stayed 2 nights in Jun 2025

6/10 Okay

Aimee

May 29, 2025

Based on the property description, I was expecting something different. It is a room in an old house. The proprietor was kind, helpful, and accommodating. It was enough for one night and the price was right, but I likely wouldn't return. We had problems with the WC. The location was good, close to the train station and walkable distance to the seaside and city center. If you have an allergy to dogs, pass on this. Pets aren't allowed in the rooms, but the owners have dogs in the building. Also, luggage storage was a listed amenity, but they do not offer that service.

Stayed 1 night in May 2025

4/10 Poor

Adam

May 22, 2025

Disliked: Cleanliness, property conditions & facilities

Comfy room pity about the smell

I have no comment to be honest. The bed was very comfy, did sleep very well, the shower worked ok. The room did have a smell. I had to buy air freshener. Many people who have stayed have complained about the dog smell in the hallway and I agree. Its a shame because it is in such a good location, close to the railway station, near to the town centre where they are fab places to eat.

Stayed 3 nights in May 2025

2/10 Terrible

Barry

Apr 22, 2025

Disliked: Amenities

The property was filthy.toilet was disgusting

Stayed 3 nights in Apr 2025

2/10 Terrible

monia

Apr 14, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Das sogenannte Hotel hat stark nach Hund gestunken, die Bilder geben absolut nicht wieder wie der Jetzt-Zustand des Hotels ist. Es ist schmutzig, unhygienisch, Hundehaarbüschel, einige marode Stellen, Risse in den Wände sowie Müll im Hausflur (Tüten mit leeren Getränkedosen etc). Der Teppichboden ist neben den Hundehaaren voll mit Flecken und bei der Treppe schon total abgelaufen. Beim Gedanke daran schüttelt es mich noch immer. Haben die Nacht dort nicht verbracht sind dann in ein anderes Hotel gegangen. Mussten trotzdem zahlen. Nachdem wir den Zustand des Hotel angesprochen hatten wurde der Besitzer genervt und wahrscheinlich sauer, aber das sind Fakten. Auch die umliegenden Häuser sahen vom ersten Eindruck her zumindest von außen ähnlich aus. Mit meinen beiden Kindern (unter 5) habe ich mich nicht sicher gefühlt.

Stayed 1 night in Apr 2025

Chandos Premier Hotel Folkestone - Channel Tunnel

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