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Hotel Palazzo dal Borgo

Property class: 4

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Photo gallery for Hotel Palazzo dal Borgo

A room with a four-poster bed, a wooden dresser, and a painting on the wall. - Hotel Palazzo dal Borgo (Florence)
An indoor garden with tables and chairs, surrounded by lush greenery and orange trees. - Hotel Palazzo dal Borgo (Florence)
A luxurious lobby with a checkered floor, red upholstered chairs, a central table, and a decorative chandelier. - Hotel Palazzo dal Borgo (Florence)
A wooden table with a teapot, cup, and magazine, surrounded by striped sofas, with framed pictures on the wall. - Hotel Palazzo dal Borgo (Florence)
A hotel lobby with striped walls, red upholstered chairs, a checkered floor, and a bar area with a white vase and decorative items. - Hotel Palazzo dal Borgo (Florence)
A short walk from Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore, Hotel Palazzo dal Borgo provides a garden, a library, and dry cleaning/laundry services. Free in-room WiFi and a bar are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Single Room

A bedroom with a large bed, a nightstand, a lamp, a window with curtains, and a wardrobe.

Single Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double or Twin Room

A room with a four-poster bed, a wooden dresser, and a painting on the wall.

Superior Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

A four-poster bed with a canopy, a round table with a vase of flowers, a chair, and a bedside table with a lamp.

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room

A hotel room with four beds, each with a canopy, and a sitting area with a sofa and armchairs.

Family Room

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Futon

View all photos for Standard Double or Twin Room

A hotel room with a large bed, two bedside tables, a nightstand, a dresser, a chair, and a window with curtains.

Standard Double or Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • Garden view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room

A bedroom with a large bed, a nightstand, a chair, and a window with curtains.

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Quadruple Room

A four-poster bed with white drapes, a wooden nightstand with a lamp, a mirror, and a floral arrangement on a dresser.

Standard Quadruple Room

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

DOUBLE SUPERIOR TWO DOUBLE BEDS

  • Sleeps 4

View all photos for double classic

A four-poster bed with a canopy, a bedside table with a lamp, a wooden dresser, and a mirror on the wall.

double classic

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

DOUBLE CLASSIC

  • Sleeps 4

About the neighborhood

Located in Historic Centre of Florence, a neighborhood in Florence, Hotel Palazzo dal Borgo is near a metro station. Basilica of Santa Maria Novella and Uffizi Gallery are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Cathedral of Santa Maria del Fiore. Boboli Gardens and Florence Botanical Gardens are also worth visiting. Visit our Florence travel guide
Map
Via Della Scala 6, Florence, FI, 50123

What's nearby

  • A historic building with a large central dome and arched windows, surrounded by a well-maintained square with a grassy area and flower beds.
    Piazza di Santa Maria Novella
    1 min walk - 0.1 miles
  • A historic building with striped arches and a tall bell tower.
    Basilica of Santa Maria Novella
    3 min walk - 0.2 miles
  • A historic building with intricate architectural details and a prominent tower.
    Cathedral of Santa Maria del Fiore
    8 min walk - 0.5 miles
  • A historic stone bridge over a calm river, with colorful buildings on either side.
    Ponte Vecchio
    9 min walk - 0.5 miles
  • A detailed view of a cathedral's facade with intricate carvings and statues.
    Piazza del Duomo
    10 min walk - 0.6 miles

Getting around

  • Unità Tram Stop
    4 min walk
  • Florence Santa Maria Novella Station
    6 min walk
  • Florence Airport, Peretola (FLR)
    10 min drive

Restaurants

  • Fratelli Cuore
    4 min walk
  • The Fiddler's Elbow - Irish Pub
    2 min walk
  • Osteria e Vinaino Cicalone
    3 min walk
  • Ristorante Buca Mario
    3 min walk
  • Cafe dei Fossi
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)
  • Limited onsite valet parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: EUR 20 per person
  • A bar/lounge

Things to do

  • Books
  • Library

Family friendly

  • Art supplies
  • Children's books
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in public areas
  • Low-height counter and sink
  • Tile flooring in public areas
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1480
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Portable fan
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 110 per vehicle (one-way, maximum occupancy 8)
  • Valet parking fee: EUR 30 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Hotel Palazzo dal Borgo pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Valet parking is available for EUR 30 per day. Limited spots are available.

What time is check-in at Hotel Palazzo dal Borgo?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Palazzo dal Borgo?

Check-out is at 11 AM.

Does Hotel Palazzo dal Borgo provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 110 per vehicle applies.

Where is Hotel Palazzo dal Borgo located?

Located in Historic Centre of Florence, this hotel is steps from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. Ponte Vecchio and Cathedral of Santa Maria del Fiore are also within 10 minutes. Unità Tram Stop and Alamanni - Stazione Santa Maria Novella Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palazzo dal Borgo Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 296 out of 644 reviews
Rating 8 - Good. 242 out of 644 reviews
Rating 6 - Okay. 71 out of 644 reviews
Rating 4 - Poor. 22 out of 644 reviews
Rating 2 - Terrible. 13 out of 644 reviews

Reviews

Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon was a life saver, staff were great with recommendations for eating and how to get to the sites we wanted to see.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The staff was all very nice & helpful, and the property was clean & had a unique & special feel. Great location right by the train station.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful rooms, great breakfast in the morning.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior. Great location just minutes from train station. Breakfast in the courtyard was a treat! Staff were friendly and helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic historic hotel. Staff were extremely friendly and breakfast was fantastic. Even had vegan croissants available.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location a few minutes from the fast trains and tram to the airport, Were helped find great restaurants nearby and stored our bags until we were leaving.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

wissam

Liked: Cleanliness, staff & service, amenities
Great staff attention to detail. Great location I feel bad not giving them 6 stars if I can but I must be honest, the ac is big problem to me it was hot in the room.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that was attentive to our needs. Wonderful breakfast in a beautiful garden location. Just a short walk away from Piazza Santa Maria Novella, great restaurants, train station and the Duomo.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and close to train and tram station Staff was so informative and absolutely so kind
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location. A few minutes walk from the Central train station. 5-10 mins from main attractions. Very friendly helpful staff.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and breakfast was perfect!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and helpful. Loved the room and location. Would highly recomend!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location. Very good breakfast.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, property conditions & facilities
Excellent hotel with super buffet breakfast. Staff warm and friendly.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice with super-helpful staff.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived later than expected but still had time for a little shopping and delicious meal in the area.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Akira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical palace! Good place to stay in Firenze. Hotel staff is very kind.
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Monica

Liked: Cleanliness, staff & service
A comfortable option for a family of 4. Very helpful staff. The hotel is a bit dated but still comfortable and very friendly staff. I would recommend this hotel.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's like sleeping in a renascence building

Stay was fantastic in Florence. The location is perfect, but the staff was incredibly friendly and helpful. They think about any detail and will make you feel happy and comfortable all the time. Good people, big hearts. Also, the hotel was incredible!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel High Recommended

The staff at the hotel where great and very professional and made our stay that much more enjoyable. This charming hotel is in great location, 15 mins for airport and 1 block away from main train station in Florance. The breakfast was excellence and I continue to rave about the service and accommodations they provided me and my family.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, helpful staff and great breakfast. Even got us a reservation at a great restaurant late on a busy Friday night!
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best service ever from the staff. Highly recommend the bigger room but the accommodations were very nice and clean. Great location and super convenient from the train station!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days stay with 2 small kids and we had a wonderful time here. all the staff were very kind and helpful. and the room was well maintained.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent older hotel with great amenities and a nice breakfast. The staff was very professional and accommodating. Definitely recommend.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Convenient to everywhere, transport, shopping, sites, all of it and the staff and service were impeccable. Will definitely return. Highly recommended
Stayed 2 nights in Dec 2024