First, we arrived, the room and pool were wonderful. Then when we arrived back to the room after leaving for dinner there was a small lizard, we went to the desk nothing was done, so we named it and shared our room with the lizard. We asked for amenities, starting around twelve, some tea, milk for it, some hot chocolate. We ordered again after hours went by no delivery, and nothing was delivered. We tried to call the front desk, and it did not work. So we went down, we asked for packets/ capsules, they said they didnt have them at all, it was explained we used them in the room, so we were sent to the bar, the bar staff didnt have them either, so we went back to the desk, the desk said the bar would make them for us, the bar asked us to pay, we said we just wanted the packets, they gave us a drink complementary, and we left. It was a game of back and forth. And was told the lizard had nothing to do with the stay. The pool was great though free