This hotel is exceptional in all categories, a true gem. Located on a quiet alleyway, around the corner from the Uffizi sculpture garden, one could not ask for a better location. Quiet, clean, roomy, with comfortable beds. Air conditioning that you control with the press of a button. Yes, they have an elevator, so no heavy lifting is needed, coming or going. The staff is superb, going out of their way, 24/7, to be helpful, scheduling taxis and making restaurant suggestions. We left a bag in a taxi, and they helped track down the taxi and retrieve our bag.