The hotel is in a fantastic location and has a lot of potential, but it needs significant investment and attention before we would return.
The rooms are a good size, but the facilities are very limited, with many empty or underused spaces and it felt soulless because of that. The pool table my children hoped to use was broken, and there was little else for them to do after it got dark.
Food was also a major issue. The main restaurant was expensive and disappointing, while the casual option was mostly pub food, which we did not want to eat every day for a week. Although the rooms had kitchens, this was not clearly advertised for communicated, and the general store stocked little beyond ice creams, chips and sweets. We ended up taking the boat to Cairns to buy groceries, which was inconvenient and could have been avoided with better information beforehand.
The staff were friendly, but there seemed to be very few of them, and the hotel appeared to rely heavily on temporary backpacker staff. As a result, it did not feel like a professionally managed hospitality operation. It could be a wonderful place, but at the moment it falls well short of its potential.