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Palais Al Firdaous

Property class: 3

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Photo gallery for Palais Al Firdaous

An indoor swimming pool with a tiled floor, surrounded by wooden lattice panels and potted plants. - Palais Al Firdaous (Fes)
A multi-level interior with ornate wooden balconies, a central chandelier, and traditional furnishings. - Palais Al Firdaous (Fes)
A terrace with a patterned table, a metal tray with a teapot and glasses, and a view of a cityscape. - Palais Al Firdaous (Fes)
A traditional Moroccan room with a bed, a decorative wall hanging, a patterned rug, and a small table with a tray. - Palais Al Firdaous (Fes)
A traditional interior with ornate tile work, a wooden bench, and a hanging lantern. - Palais Al Firdaous (Fes)
A free breakfast buffet, a free grocery shopping service, and a free daily manager's reception are just a few of the amenities provided at Palais Al Firdaous. For some rest and relaxation, visit the sauna. Stay connected with free WiFi in public areas, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

View all photos for Duplex (Marjana)

A mirrored view of a room with two beds, each with a headboard and a nightstand with a lamp.

Duplex (Marjana)

  • Sleeps 2

View all photos for Duplex (Yasmine)

A traditional Moroccan room with a checkered floor, a bed with a red bedspread, and a small wooden stool.

Duplex (Yasmine)

  • Sleeps 2

View all photos for Royal Suite (El Bahja)

A room with a four-poster bed, a chandelier, a vase with flowers, and two red wine glasses on a table.

Royal Suite (El Bahja)

  • Sleeps 2

View all photos for Superior Room (Louban)

A bedroom with two beds, a chandelier, patterned curtains, and a checkered floor.

Superior Room (Louban)

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Raha)

A traditional room with a large bed, a small table with a bottle and glasses, a decorative chair, and a chandelier.

Superior Room (Raha)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Elambra)

A bathroom with a checkered tile floor, a copper sink, a mirror with ornate frame, and a towel.

Superior Room (Elambra)

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Manzah)

A room with two beds, a chair, and a decorative ceiling.

Suite (Manzah)

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Yakout)

A hotel room with a bed, a nightstand, a lamp, a framed picture, and a decorative mirror.

Suite (Yakout)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite (El Bahja)

A room with a four-poster bed, a chandelier, and a patterned floor.

Royal Suite (El Bahja)

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Marjana)

A bedroom with a bed, wooden headboard, curtains, a chandelier, a lamp, a mirror, and a decorative tray.

Duplex (Marjana)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Yasmine)

A traditional Moroccan room with a bed, a decorative wall hanging, a patterned rug, and a small table with a tray.

Duplex (Yasmine)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Basma)

A hotel room with a large bed, a bedside table with a lamp, a chair, and a decorative mirror.

Standard Room (Basma)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Suite, Accessible, Smoking

A neatly made bed with white bedding and patterned pillows, flanked by two nightstands with lamps, in a room with ornate wall designs and a wooden door.

Comfort Suite, Accessible, Smoking

  • 24 sq m
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Fes, Palais Al Firdaous is in the business district. Funduq al-Najjarin and Bab Guissa are local landmarks, and the area's natural beauty can be seen at Parc Jnane Sbile and Atlas Garden. Traveling with kids? Consider Kassr Annoujoum Ducci Foundation and Fondouk Tsetouanien. Take an opportunity to explore the area for outdoor excitement like horse riding and other activities like skiing. Visit our Fes travel guide
Map
4 and 6 Derb El Miter Zenjfour, Bab Guissa, Fes, 30000

What's nearby

  • An intricately designed wall with geometric patterns and a hanging lantern.
    Zaouia Sidi Ahmed Tijani
    5 min walk - 0.3 miles
  • A traditional dyeing area with multiple circular basins and workers processing textiles.
    Chouara Tannery
    8 min walk - 0.5 miles
  • University of Al Quaraouiyine
    6 min walk - 0.4 miles
  • Kairaouine Mosque
    6 min walk - 0.4 miles
  • Blue Gate
    18 min walk - 1.0 mile

Getting around

  • Fes Station
    10 min drive
  • Fes (FEZ-Saiss)
    34 min drive

Restaurants

  • Burger King - Borj Fez
    6 min drive
  • Fondouk Bazaar
    11 min walk
  • Palais La Médina
    17 min walk
  • Le Tarbouche
    13 min walk
  • The Ruined Garden
    12 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MAD 10 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of MAD 20; reservation required
  • Snack bar/deli

Things to do

  • 10 indoor pools
  • 24-hour pool access
  • Billiards/pool table
  • Library
  • Sauna
  • Ski passes
  • TV in common areas

Family friendly

  • 10 indoor pools
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Private plunge pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Doorbell and phone notification
  • Pool hoist on site
  • Sign language-capable staff
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1700
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shared bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MAD 150
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 75 per person (roundtrip)
  • Airport shuttle fee per child: MAD 75 (roundtrip), (from 3 to 6 years old)
  • Nearby parking fee: MAD 10 per day (984 ft away)
  • Hosted evening meal: MAD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
24-hour pool access
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Palais Al Firdaous have a pool?

Yes, this property has 10 Indoor pools. Pool access is available 24 hours a day.

Is Palais Al Firdaous pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Palais Al Firdaous?

Check-in start time: noon; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Palais Al Firdaous?

Check-out is at noon.

Does Palais Al Firdaous provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MAD 75 per person applies.

Where is Palais Al Firdaous located?

This family-friendly Fes hotel is located in the historical district, within a 10-minute walk of Bab Guissa, Henna Souk, and Souk El Attarine. Sidi Moussa Tannery and Chouara Tannery are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palais Al Firdaous Reviews

6.4

7.2

Cleanliness

7.4

Location

6.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 7 reviews
Rating 8 - Good. 4 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 1 out of 7 reviews
Rating 2 - Terrible. 1 out of 7 reviews

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money!

The riad is stunning - it felt more like a homestay than a hotel in ways and we were a bit far out but you still get great value for your money - the room we stayed in (Yasmine) was very spacious and split over 2 floors - not very polished but loads of character to the place. Its a big mish mash of antiques and traditional moroccan home decor. If I visit fez again I would stay closer to the Bab Baljoud area as the riad is in a bit more of a local area - some people might love this but it can be hard to find your way back in the dark and a bit quiet. The main courtyard is a bit dark and damp with no natural light coming but there is a small pretty outside area with a feature pool. The staff were so attentive and the breakfast was great! :)
Verified review

6/10 Okay

Hadia Amadou

Disliked: Staff & service
They don’t make effort to contact us
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención y un buen desayuno
Stayed 3 nights in Jan 2020
Verified review

4/10 Poor

remy

Disliked: Staff & service

Non fiable

Nous sommes arrivés, plus de chambres malgré réservation et confirmation du séjour une semaine avant arrivée. On nous a amené dans un autre riad en plus garantissant une qualité de service equialente, ce qui etait loin d'être le cas
Stayed 4 nights in Apr 2019
Verified review

2/10 Terrible

Y

Disliked: Staff & service, property conditions & facilities
フェズ旧市街に立地する素敵な建物のホテルでした。 ただ、予約した部屋において洗面台では温水が出るものの、シャワーから温水が出ず、シャワーを浴びることができませんでした。 このトラブルに対して、他の部屋を手配することもなく、ただ謝罪されるだけでした。 また、ホテルから長距離バス乗り場までタクシーを手配したところ、遠回りをされた上に高めの代金を請求され、非常に嫌な思いをしました。 （早朝かつホテル手配なので多少高くつくことは想定していましたが、最短距離で３分程度の道のりに対して、100DHを請求されました。流しのタクシーなら10DH以下なので、非常に高額であったと思われます。ホテルスタッフも頼んでいないのにバス乗り場まで同伴し、そのスタッフから高額な金額を請求されました。） 使えないシャワー、高額なタクシー代請求という点で非常に不満の残るホテルでした。
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Senay

Liked: Staff & service, property conditions & facilities, room comfort
Bijzonder mooi hotel van binnen.....echt sprookjesachtig. Bediening spreekt Frans o f arabisch. Engels niet.
Stayed 2 nights in Oct 2018
Verified review

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

family holiday in Fes

We visited Fes for two nights in April and found these accommodations more than adequate for our family weekend holiday. The desk, cleaning, and service staff were exceptional. The riad is beautiful and the decor charming, though it is a bit dark with an enclosed courtyard outside the rooms. The "pool" is actually more like a fountain in the main courtyard and it was empty during our April stay. The traditional Moroccan breakfast was delicious. The location is within five minutes of a main gate and parking; a big plus in a city like Fes.