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Merchants Manor

4.0 star property
Eco-certified hotel with a full-service spa and free breakfast

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Photo gallery for Merchants Manor

Balcony
Interior
Egyptian cotton sheets, premium bedding, in-room safe, desk
Interior
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Hot Tub
  • Gym
  • Room service

Room options

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

Highlights

Heating
Flat-screen TV
Egyptian cotton linens
Premium bedding
Designer toiletries
Hair dryer
Rainfall showerhead
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Old House Master Room

Old House Master Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Old House Master Room

Highlights

Heating
Flat-screen TV
Egyptian cotton linens
Premium bedding
Designer toiletries
Hair dryer
Rainfall showerhead
Bathrobes
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

Highlights

Heating
Flat-screen TV
Egyptian cotton linens
Premium bedding
Designer toiletries
Hair dryer
Rainfall showerhead
Bathrobes
  • 20.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cosy Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Cosy Room

Highlights

Heating
Flat-screen TV
Egyptian cotton linens
Premium bedding
Designer toiletries
Hair dryer
Rainfall showerhead
Bathrobes
  • 18.00 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom | Egyptian cotton sheets, premium bedding, in-room safe, desk

Comfort Room, 1 Bedroom

Highlights

Heating
Flat-screen TV
Egyptian cotton linens
Premium bedding
Designer toiletries
Hair dryer
Rainfall showerhead
Bathrobes
  • 20.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room

Highlights

Heating
Flat-screen TV
Egyptian cotton linens
Premium bedding
Designer toiletries
Hair dryer
Rainfall showerhead
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

St Michael's Resort

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
8.6 out of 10, Excellent, 780 reviews
St Michael's Resort

About the neighborhood

Map
Western Terrace, Falmouth, England, TR11 4QJ

What's nearby

  • Falmouth University - 5 min walk - 0.3 miles
  • Gyllyngvase Beach - 10 min walk - 0.5 miles
  • National Maritime Museum Cornwall - 14 min walk - 0.8 miles
  • Swanpool Beach - 14 min walk - 0.8 miles
  • Maenporth Beach - 5 min drive - 2.4 miles

Getting around

  • Penmere Station - 9 min walk
  • Newquay (NQY-Newquay Cornwall) - 54 min drive

Restaurants

  • ‪The Packet Station - ‬12 min walk
  • ‪Gylly Beach Cafe - ‬9 min walk
  • ‪The Kings Head - ‬12 min walk
  • ‪Boo Koos - ‬12 min walk
  • ‪The Meat Counter - ‬11 min walk

About this property

Merchants Manor

Upscale eco-certified hotel
You can look forward to free full breakfast, a terrace, and a garden at Merchants Manor. Indulge in a massage and a body treatment at the onsite spa. The on-site British cuisine restaurant, Rastella, offers breakfast, lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Bike rentals, a banquet hall, and meeting rooms
  • Free newspapers, a front-desk safe, and tour/ticket assistance
Room features
All guestrooms at Merchants Manor offer comforts such as 24-hour room service and premium bedding, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, designer toiletries, and hair dryers
  • Flat-screen TVs with digital channels
  • Heating, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rastella

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • High-pile carpet in room
  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Edwardian architecture
  • Fireplace in lobby

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 12 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Merchants Manor
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Hotel Falmouth
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Green Lawns Hotel Falmouth
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Falmouth
Merchants Manor Hotel Falmouth

Frequently asked questions

Does Merchants Manor have a pool?

Yes, this property has an indoor pool.

Is Merchants Manor pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 12 per pet, per night. Service animals are exempt from fees.

How much is parking at Merchants Manor?

Self parking is free at this property.

What time is check-in at Merchants Manor?

Check-in start time: 4:00 PM; Check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Merchants Manor?

Check-out is at 11 AM.

Where is Merchants Manor located?

Situated near the beach, this spa hotel is within a 10-minute walk of Falmouth University and Gyllyngvase Beach. Falmouth Aquarium and Swanpool Beach are also within 15 minutes. Penmere Station is 9 minutes by foot and Falmouth Town Station is 12 minutes.

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Merchants Manor Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 38 out of 87 reviews
Rating 8 - Good. 30 out of 87 reviews
Rating 6 - Okay. 11 out of 87 reviews
Rating 4 - Poor. 3 out of 87 reviews
Rating 2 - Terrible. 5 out of 87 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

IAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay , nice room great breakfast
Stayed 1 night in Dec 2024

8/10 Good

Roshan

Liked: Staff & service, amenities, property conditions & facilities
Good location and walkable into town. Nice breakfast & facilities.
Stayed 2 nights in Aug 2024

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Our room was large and extremely clean and comfortable. Couldn't fault the service given from the staff and the breakfast was delicious.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Partly the price - better than expected.

Free parking outside the hotel (a bonus), greeted on entry and helped with check in. Rooms were adequate with ensuite bathroom. Breakfast was a little different: limited cereal option but different bread options for toast. A new one to me was the set menu for cooked breakfast- made to order. Also a choice of teas and coffee. Swimming pool and steam room downstairs as well. A quiet location, a short distance from the shopping areas on each side. 10-15 minute walk or drive it in less. Another feature was book a taxi at the touch of a button. Finally couldn't fault the staff for their excellent customer service. I would recommend this hotel - mainly for couples and friends. Although I would stay here again myself.
Stayed 4 nights in Dec 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel but needs human touch

Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'
Stayed 1 night in Sep 2022

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgusting

Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.
Stayed 1 night in Oct 2024

2/10 Terrible

Nick

Stayed 2 nights in Apr 2025

8/10 Good

justin

Stayed 1 night in Mar 2025

6/10 Okay

Erica

Stayed 3 nights in Nov 2024

10/10 Excellent

Feasa

Stayed 1 night in Nov 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Stayed 1 night in Sep 2024

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr ansprechendes Hotel in ruhiger Lage. Leider schließt die Bar bereits gegen 22:00.
Stayed 1 night in Aug 2024

10/10 Excellent

Sahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho este lugar! Esta increíble, excelente lugar! Su personal muy amable. Recamaras muy acogedoras, definitivamente vuelvo!
Stayed 1 night in Jan 2024

6/10 Okay

Jane

Stayed 1 night in Sep 2023

6/10 Okay

SW

Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

THP SYSTEMS LTD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Jean-Michel

Disliked: Staff & service, property conditions & facilities
Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Aimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay as always

Comfortable stay and easy covid procedure
Stayed 4 nights in Nov 2021