Ratings based on 3,811 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Philadelphia
Posted Mar 28, 2024 on Expedia
It’s great hotel however the parking is to price for the access to them .Otherwise it’s a beautiful place.
by A verified traveler
Posted Mar 27, 2024 on Expedia
by A verified traveler
Posted Mar 27, 2024 on Expedia
View was AMAZING. We got a higher floor room and it was very worth it. Beds were comfortable. Bathroom and provided amenities were nice. One downside was that we had to pay for internet. For the cost of the hotel seems like WiFi should be included, especially at $15/day! Had to pay to park which was also expensive, not that it wasn’t expected. Loved having a Starbucks in the lobby. We didn’t try the restaurant.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Staff were good, limited in hotel dining and costly for what you’re getting. Everywhere within was freezing. Our room had no heat for the first 5 hours, after 2 calls to front desk they finally had someone come by to make a repair. Rooms were clean, cleaning staff were friendly and quick.
Comment from Hotel Management
Mar 25, 2024 by Guest Services, Hotel Management
Dear Tina, Thank you for the review and for staying with us. We apologize for the concerns you had with the air unit in your room; however, we are pleased our associates resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in the area. Zach Guest Services
by A verified traveler
Posted Mar 24, 2024 on Expedia
The staff, food and location was perfect!
Comment from Hotel Management
Mar 26, 2024 by Guest Services, Hotel Management
Dear Marteal, It is a pleasure to read your review of the Niagara Falls Marriott on the Falls. We are glad our location was convenient for everything you wanted to do on this visit and that you were impressed with our thoughtful hospitality and delicious food offerings. Thank you for choosing us, and we look forward to you making the same choice when your travels bring you back to the area. Zach Guest Services
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Guest Services, Hotel Management
Dear John, Thank you for sharing your perfect rating of Niagara Falls Marriott on the Falls. We are delighted we exceeded your expectations and that you had a great time with us. We appreciate you being our guest and look forward to being your home whenever you are in the area. Zach Guest Services
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Mar 24, 2024 by Guest Services, Hotel Management
Dear Dorsa, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your time with us. We hope you will return and allow us to show you the hospitality we are known for providing. Zach Guest Services
by A verified traveler
Posted Mar 23, 2024 on Expedia
Great views Great service all around Great choice
Comment from Hotel Management
Mar 23, 2024 by Guest Services, Hotel Management
Dear M. Louis, Thank you for the fantastic feedback. We are pleased we exceeded your expectations and that our breathtaking views of the fall and outstanding hospitality were the highlights of your stay. It was a pleasure having you as our guest, and we hope to see you again soon at Niagara Falls Marriott on the Falls.Zach,Guest Services
by A verified traveler
Posted Mar 22, 2024 on Expedia
Great!
Comment from Hotel Management
Mar 24, 2024 by Guest Services, Hotel Management
Dear Valued Guest, Thank you for your kind rating. We are glad you enjoyed your stay with us at Niagara Falls Marriott on the Falls. We look forward to seeing you again for another great experience. Zach Guest Services
by A verified traveler
Posted Mar 22, 2024 on Expedia
The staff Amanda was amazing.
Comment from Hotel Management
Mar 23, 2024 by Guest Services, Hotel Management
Dear Michelle, Thank you for this outstanding review and for selecting Niagara Falls Marriott on the Falls for your time in the area. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Amanda; we'll be sure to share your kind words with her. It was a pleasure hosting you, and we hope you are already planning another visit our way. Zach,Guest Services