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Matala Bay Hotel

Property class: 3

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Photo gallery for Matala Bay Hotel

Restaurant - Matala Bay Hotel (Faistos)
Pool - Matala Bay Hotel (Faistos)
Swim-up bar - Matala Bay Hotel (Faistos)
Deluxe Quadruple Room (Family-Open Plan) - Matala Bay Hotel (Faistos)
Children's area - Matala Bay Hotel (Faistos)
Consider a stay at Matala Bay Hotel and take advantage of a poolside bar, a terrace, and shopping on site. Active travelers can enjoy cycling at this hotel. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a firepit and 2 coffee shops/cafes.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double Room Single Use

A neatly made bed with striped bedding, a wooden headboard, and a bedside lamp.

Standard Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Quadruple Room (Family-Open Plan)

Deluxe Quadruple Room (Family-Open Plan) | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room (Family-Open Plan)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

APARTMENT ECONOMY

  • Sleeps 10

DOUBLE ECONOMY

  • Sleeps 4

DOUBLE STANDARD

  • Sleeps 4
  • 1 Double Bed OR 2 Large Twin Beds

About the neighborhood

Located in Faistos, Matala Bay Hotel is in the historical district and near the beach. The area's natural beauty can be seen at Agiofarago - Marsalo and Beach of Matala, while Museum of Cretan Ethnology and Museum of Messara are cultural highlights. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with rock climbing and cave exploring nearby. Visit our Matala travel guide
Map
Matala, Faistos, Crete Island, 70200

What's nearby

  • A rocky coastline with white cliffs and caves illuminated by artificial light at night.
    Beach of Matala
    5 min walk - 0.3 miles
  • Roman Caves
    7 min walk - 0.4 miles
  • Caves of Matala
    9 min walk - 0.5 miles
  • Red Beach
    10 min drive - 1.0 mile
  • Palace of Phaistos
    18 min drive - 7.6 miles

Getting around

  • Nikos Kazantzakis Airport (HER)
    72 min drive

Restaurants

  • Zafiria Cafe
    7 min walk
  • The Mermaid Matala
    5 min walk
  • Mama’s backery
    7 min walk
  • The Two Brothers Restaurant
    6 min walk
  • Πέτρα & Βότσαλο (Petra & Votsalo)
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of EUR 15
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Garden
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massage

More

  • 2 buildings
  • 5 floors
  • Communal living room
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime

Early check-in subject to availability

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1289344

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 6:00 AM to 11:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Matala Bay Hotel have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 6:00 AM–11:30 PM.

Is Matala Bay Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Matala Bay Hotel?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at Matala Bay Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Matala Bay Hotel located?

This family-friendly Faistos hotel is located in the historical district, within a 10-minute walk of Beach of Matala, Caves of Matala, and Roman Caves. Matala Caves and Church of Our Lady are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Matala Bay Hotel Reviews

7.8

Good

8.4

Cleanliness

8.6

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 96 reviews
Rating 8 - Good. 38 out of 96 reviews
Rating 6 - Okay. 14 out of 96 reviews
Rating 4 - Poor. 5 out of 96 reviews
Rating 2 - Terrible. 8 out of 96 reviews

Reviews

Verified review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good, the rooms were average size, bathroom could be a little bit bigger, pool was clean and nice , breakfast was very nice, except for the coffee which was very light, otherwise a good variety for breakfast,would stay here again
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Maryse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 nights in matala in this hotel. Nice swimming pool. Large balcony on family room on top floor.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Orsolya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel close to the beach.

The hotel is close to the beach. The hotel has own parking area. There is an elevator in the hotel. The rooms were clean, the staff was very nice. The breakfast and the dinner was tasty. This hotel was good choice for us. I recommend it for visiting Matala.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Matala

The room was basic and a little dated, although the bathroom had been upgraded and was very nice. I was disappointed there was no tea/coffee making facilities in the room. Pool and restaurant were both lovely. Breakfast choices were excellent and varied. All in all a great stay.
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Alessia

Liked: Staff & service, property conditions & facilities
Nice pool, good position. Good breakfast. However, the room is very small and the airconditioning was stinking. All in all good value.
Stayed 4 nights in Jul 2022
Verified review

6/10 Okay

Peter

Liked: Cleanliness, staff & service
The room was small. The shower tray filled with water. Breakfast ok for 3 star. AC good
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Elizabeth

Liked: Cleanliness, amenities
Disliked: Staff & service
Pool is good, rooms are clean, it's a bit dated and showing it's age, some repairs are needed, shower tap fell off, airco rattles, bannisters are badly fixed, broken tiles. Some staff are sometimes very rude.
Stayed 8 nights in Sep 2022
Verified review

6/10 Okay

Liliana

Liked: Cleanliness
Location of the hotel was good and it had a pool which was useful on windy days and unusual for the area. The food at breakfast was very repetitive, however it was nice to have fresh yogurt and honey. At dinner, no soft drinks or water were provided which is the first time we’ve ever encountered this on a half board package. If we wanted water, we had to buy a 500 ml bottled water for 1€ which was 25 cents in local stores. The room was a nice and beds were made everyday, although linen and towels could have been changed more often. Not all staff were friendly and made us feel uncomfortable at times.
Stayed 11 nights in Jun 2023
Verified review

10/10 Excellent

Mélanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscine fut bien appréciée. Le resto de l’hôtel offre de très bon repas. L’hôtel est très bien situé
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Jerome

Disliked: Staff & service, room comfort
Ça
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Jean-marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait pour nous

2 nuits en transit sur notre circuit de 10 jours, excellent accueil, parking facile, piscine agréable et des buffets variés et excellents. On recommande
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

VERICEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement très bien placé. Accès à pieds à Matala en moins de 10 minutes. Superbe hôtel
Verified review

10/10 Excellent

Jette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt hotel i dejlige Matala

Simpelthen en perle, og kan kun anbefale hotellet. Suveræn beliggenhed og dejlig morgenmad.
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Marianne

Liked: Staff & service, amenities, property conditions & facilities
Dejlig beliggenhed, meget sødt og imødekommende personale.
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

christophe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement ne méritant pas du tout ses 3 étoiles. Chambre sale, mobilier vétuste et ancien. Personnel mal aimable, aucun sourire de la direction et de ses employés. Petit déjeuner industriel et infecte.
Stayed 6 nights in Aug 2022
Verified review

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre réservée n’a pas été fournie. A la place, une chambre “bidonville”. La direction arnaque délibérément les voyageurs. Expedia ne devrait pas proposer cet hotel.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Noemi

Liked: Cleanliness, staff & service
tres proche de la plage et ville. calme, nelle piscine, mele si bb possibilità de manger a midi au bar de la piscine. grande double chambre familiale avec balcon tes lumineuse. bon prix. pas de vie mer, vue sur un chantier, hôtel defrechi. fin du petit degeuner a 10h ...trop tôt
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ein Hotel halt.

Das Hotel ist reinlich und befindet sich im guten Zustand. Zum Kern und zum Strand kommt man locker in 5 Minuten. Das Frühstücksbuffet ist empfehlenswert. Das Bett war sehr unkomfortabel (Aufwachen mit Rückenschmerzen), während meine Partnerin sehr gut schlafen konnte.
Stayed 3 nights in Jun 2022
Verified review

2/10 Terrible

Udo

Liked: Cleanliness
Disliked: Staff & service, amenities
Das Zimmer, welches wir reserviert hatten, bekamen wir nicht. Wir buchten eine Suite mit zwei Zimmern, bekamen ein kleines Dreibettzimmer. Das Personal war unfreundlich und frech, nachdem wir reklamierten. Wenn es nicht so spät gewesen wäre, wären wir wieder abgereist. Es ist das letzte Mal das wir bei Expedia gebucht haben. So etwas ist mir noch nie passiert. Viele Grüße
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice bright & very handy hotel

Very clean & bright hotel only 7 minutes walk away from Matala beach. Helpful staff, nice pool & great Cretan entertainment on the Saturday night made this a very pleasant 2 night stay. Breakfast was provided too
Stayed 2 nights in Sep 2021
Verified review

4/10 Poor

THOMAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bas de gamme. Chambre vieillotte, lit très inconfortable, salle de bain d'un autre temps, douche minuscule avec rideau... Petit déjeuner horrible, industriel, certainement des produits congelés, salle bruyante, cantine bas de gamme. Je déconseille fortement cette établissement. Seul point positif son emplacement proche du centre de Matala et de la plage.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Matala beach 2021

L’hotel dista a meno di 5 minuti a piedi da Matala beach. Pulito e dotato di personale cortese e molto disponibile. Abbiamo soggiornato in 3 in una stanza “deluxe” situata al 4º piano per una sola notte. L’ascensore non funzionava ma i bagagli ci sono stati fatti pervenire in stanza mediante un ascensore di servizio. Colazione continentale abbondante con alcuni alimenti cotti al momento di servirli.
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Alain

Liked: Cleanliness, staff & service

Bon séjour

Chambre un peu vieillotte. La salle de bains nécessiterait un rafraîchissement. Pour le reste, rien à dire. Petit-déjeuner copieux, piscine agréable, hôtel au calme légèrement à l’écart du centre ville. Je recommande cet établissement
Stayed 4 nights in Aug 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon hôtel
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo molto comodo e centrale, la hall e gli spazi comuni sono belli e luminosi. Personale molto gentile. Ottimo il sevizio bar, aperto fino a tardi. Molto bene la colazione, sia per il cibo sia per la location. I bagni delle camere vanno rinnovati ma nel complesso il rapporto qualità prezzo è eccezionale. È stato un piacere soggiornarci.
Stayed 1 night in Aug 2021