Ezerets Vacations

I really enjoyed my stay at Virgin Hotels Las Vegas! The hotel is absolutely beautiful, clean, modern, and has a really nice atmosphere. Our room was gorgeous, very spacious, modern, and extremely clean. I was definitely impressed with the room and the hotel overall. I also appreciated that the restaurants were reasonably priced, especially for Las Vegas. One of my favorite conveniences was having a pizza place open 24 hours. That was a huge plus, especially after being out late! The pool area was beautiful, and I especially loved the adult pools. My biggest disappointment was how early the pools closed. In Vegas, I definitely expected to be able to enjoy the pool area later in the evening. I was also very disappointed that I couldn’t bring my Fat Tuesday drink into the pool area. I understand hotels have their own policies, but as a guest wanting to relax by the pool with a drink I had already purchased, that was frustrating. Overall, I had a great experience. The beautiful, spacious rooms, cleanliness, modern atmosphere, reasonably priced food, 24-hour pizza, and adult pool area were all highlights. With later pool hours and a little more flexibility regarding outside drinks, my experience would have been even better. I would definitely consider staying here again!

My only issue is upon check-in at 3:30 I was given a small hotel room that I did not pay for, I reserved and paid for the studio room. I went back to get the correct room and was told I was automatically given that smaller room because the room I paid for and reserved wasn’t ready yet, the issue is that they said I could stay in that room or be put in the queue for the studio I paid for. That was it. No offer to refund to the lesser room, no apologies. By that point I had traveled 9+ hours with my family and requested to be contacted as soon as possible for a room so we can settle and rest. Beyond that, the rooms were beautiful and tidy, we just didn’t like that the hallway walls where the rooms were didn’t have the pictures on them so all we saw was hardware.