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Sol Marbella Estepona - Atalaya Park

4.0 star property
Travelers can catch live shows and concerts throughout the day and evening, then unwind in one of the three outdoor pools at this Spanish retreat.

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Photo gallery for Sol Marbella Estepona - Atalaya Park

2 restaurants, breakfast served - Sol Marbella Estepona - Atalaya Park (Estepona)
2 restaurants, breakfast served - Sol Marbella Estepona - Atalaya Park (Estepona)
Exterior - Sol Marbella Estepona - Atalaya Park (Estepona)
View from room - Sol Marbella Estepona - Atalaya Park (Estepona)
3 outdoor pools, sun loungers - Sol Marbella Estepona - Atalaya Park (Estepona)
The Sol Marbella Estepona - Atalaya Park blends modern comfort with eco-friendly practices. Enjoy drinks at the poolside bar, fitness classes, yoga, or relax on the black sand beach. Two restaurants, on-site shopping, and free in-room WiFi complete the experience.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Sol Room Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Sea View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Xtra Sol)

Desk, iron/ironing board, free WiFi, bed sheets

Suite (Xtra Sol)

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Sea View (Xtra Sol)

Suite, Sea View (Xtra Sol) | Desk, iron/ironing board, free WiFi, bed sheets

Suite, Sea View (Xtra Sol)

  • Sea view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Xtra 3 rooms Beach House Garden

Xtra 3 rooms Beach House Garden | Desk, iron/ironing board, free WiFi, bed sheets

Xtra 3 rooms Beach House Garden

  • Garden view
  • 115 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Beds OR 1 Double Bed

View all photos for Sol Room

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room

7.6 out of 10
Good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Xtra 2 rooms Beach House Garden

Xtra 2 rooms Beach House Garden | Desk, iron/ironing board, free WiFi, bed sheets

Xtra 2 rooms Beach House Garden

  • Garden view
  • 100 sq m
  • Sleeps 6
  • 2 Twin Beds OR 1 Double Bed

View all photos for Sol Room Sea View (2Adults 1Kid)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Sea View (2Adults 1Kid)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Xtra Sol Suite 2Adults 1Kid)

Desk, iron/ironing board, free WiFi, bed sheets

Suite (Xtra Sol Suite 2Adults 1Kid)

  • Garden view
  • 56 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (Xtra Sol Suite 2Adults 2Kids)

Desk, iron/ironing board, free WiFi, bed sheets

Suite (Xtra Sol Suite 2Adults 2Kids)

  • Garden view
  • 56 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Sol Room Lateral Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Lateral Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Sol Room Xtra Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Xtra Sea View

  • Sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room

Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (2 adults+2 children)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room (2 adults+2 children)

  • 31 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Lateral Sea view

View from room

Family Lateral Sea view

  • Sea view
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Lateral Sea view (2 adults+2 children)

Family Lateral Sea view (2 adults+2 children) | Desk, iron/ironing board, free WiFi, bed sheets

Family Lateral Sea view (2 adults+2 children)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Big Family room

Desk, iron/ironing board, free WiFi, bed sheets

Big Family room

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Big Family room (2 adults+2 children)

Desk, iron/ironing board, free WiFi, bed sheets

Big Family room (2 adults+2 children)

  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Sol Room (3 AD)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room (3 AD)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Sol Room (2+1)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room (2+1)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Sol Room Xtra Sea View (2+1)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Xtra Sea View (2+1)

  • Sea view
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Sol Room Sea View (3 AD)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Sea View (3 AD)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Sol Room Lateral Sea View (3 AD)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Lateral Sea View (3 AD)

  • Sea view
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Sol Room Lateral Sea View (2+1)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Lateral Sea View (2+1)

  • Sea view
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Big Family Communicated Rooms

Desk, iron/ironing board, free WiFi, bed sheets

Big Family Communicated Rooms

  • Garden view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 2 Double Sofa Beds

View all photos for Sol Communicated Rooms Sea View

Sol Communicated Rooms Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Sol Communicated Rooms Sea View

  • Sea view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Sol Communicated Rooms

Sol Communicated Rooms | Desk, iron/ironing board, free WiFi, bed sheets

Sol Communicated Rooms

  • Garden view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Sol Room Garden View

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Garden View

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Sol Room Garden View (2+1)

Desk, iron/ironing board, free WiFi, bed sheets

Sol Room Garden View (2+1)

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Located on the beach, Sol Marbella Estepona - Atalaya Park is in New Golden Mile, a neighborhood in Estepona. Puerto Banús Marina and Marbella Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Banús Beach and Estepona Beach. Traveling with kids? Consider Bulevar San Pedro Alcántara, or check out an event or a game at Puente Romano Tennis Club. Be sure not to miss outdoor adventures like hiking/biking trails, mountain biking, and ecotours. Visit our Estepona travel guide
Map
Avenida de las Golondrinas 1, Estepona, Malaga, 29688

What's nearby

  • Playa de la Misericordia, Spain
    Malaga Province Beaches
    18 min walk - 1.0 mile
  • Real Club de Golf Guadalmina which includes golf
    Real Club de Golf Guadalmina
    20 min walk - 1.1 miles
  • Playa de Casasola-Atalaya
    5 min walk - 0.3 miles
  • Playa de Guadalmina
    7 min walk - 0.4 miles
  • Atalaya Golf and Country Club
    4 min drive - 2.1 miles

Getting around

  • Malaga Airport (AGP)
    61 min drive

Restaurants

  • Gastrobar De Arturo
    7 min walk
  • La Capannina
    12 min walk
  • L'angolo Italiano
    18 min walk
  • Salduna Beach
    4 min drive
  • Masala
    4 min drive

About this property

Sol Marbella Estepona - Atalaya Park

Upscale family-friendly hotel near Puerto Banús Marina
You can look forward to a poolside bar, concerts and live shows, and a terrace at Sol Marbella Estepona - Atalaya Park. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Yoga classes and fitness classes are offered at the gym; other things to do include basketball. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, along with sun loungers
  • Self parking (surcharge), a porter/bellhop, and ATM/banking services
  • Multilingual staff, a vending machine, and tour/ticket assistance
  • A water dispenser, a billiards/pool table, and wedding services
Room features
All 426 rooms feature comforts such as air conditioning, as well as amenities like free WiFi.
Extra amenities include:
  • Recycling and LED light bulbs
  • TVs with satellite channels
  • Daily housekeeping, desks, and phones

All inclusive details

All-inclusive room rates at Sol Marbella Estepona - Atalaya Park are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 16 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Fitness classes
  • Free children's club
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 16 per day
  • A facilities fee includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's events and children's activities are subject to availability.
Property Registration Number H/MA/00114

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Atalaya Park

Frequently asked questions

Does Sol Marbella Estepona - Atalaya Park have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sol Marbella Estepona - Atalaya Park pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 16 per day.

What time is check-in at Sol Marbella Estepona - Atalaya Park?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Sol Marbella Estepona - Atalaya Park?

Check-out is at noon.

Are there all-inclusive benefits at Sol Marbella Estepona - Atalaya Park?

Some rate plans available at this property are all-inclusive.

Where is Sol Marbella Estepona - Atalaya Park located?

Nestled on the beach, this New Golden Mile hotel is within a 10-minute walk of Playa de Casasola-Atalaya and Playa de Guadalmina. Malaga Province Beaches and Playa de Lindavista are also within 2 mi (3 km).

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Reviews

Sol Marbella Estepona - Atalaya Park Reviews

7.4

Good

8.0

Cleanliness

7.2

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 100 out of 433 reviews
Rating 8 - Good. 178 out of 433 reviews
Rating 6 - Okay. 96 out of 433 reviews
Rating 4 - Poor. 43 out of 433 reviews
Rating 2 - Terrible. 16 out of 433 reviews

Reviews

Verified

10/10 Excellent

Nataliya

Large room, good location for the purpose of trip
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a very large one sitting in large grounds. Everything is perfectly maintained, we were early in the season and things were being cleaned, repaired and painted ready for the main season. The staff are all well dressed, friendly and helpful. The room we had on the 6th floor was fantastic and we had a good view of the sea and got every sunset. The cleaning staff were very good at their jobs and I never felt that anything would go missing. Plenty of hot water, good shower, bath too, pair of sinks. We had hired a car at the airport and we had been informed there would be plenty of parking, unfortunately they didnt mention the cost. I think we paid just under £80 for 7 nights parking which I was not happy about. Also upon arrival we were offered an upgrade from half board to all inclusive for the price of £480, we declined and they didnt push it again. The drinks were not cheap, the local beers were not particularly great, we ended up drinking very little all week and was pleased we had not gone all inclusive. The breakfasts were pretty much the same every day, something that vaguely looked like bacon, beans, eggs, mushrooms, etc as well as cereal, toast, meats, cheese, coffee and juices, the main issue we had here was that everything was just warm or cold!! In the end we discovered the microwave and sat near that so we could nuke our food so it was hot. Evening meals were different every night, there was a choice.
Beach at the hotel
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

mandeep kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to go with family ! Food is so good, a lot of activities to do in the hotel
Stayed 7 nights in Mar 2024
Verified

8/10 Good

Noam

Liked: Cleanliness

nice hotel for kids

Nice hotel for families. there were almost no veg options in the meals, the AC didn't work properly after it got "fixed". our room was clean and comfertable to stay in. do note that the parking isn't free.
Stayed 5 nights in Jul 2023
Verified

8/10 Good

timothy

Liked: Property conditions & facilities

Adequate

The room we had was nice. Everything was in good repair, modern, updated, spacious with good linens. The lobby is enormous, with a bar/restaurant, but no room service. The hotel has three pools, but none are heated.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay there again a million times

The buffets are amazing, endless choices, tasty food, menu well put together, great for everyone (with or without diet restictions, kids, old people, picky people,etc). Ive never seen so many choices for milk, some 10 kinds! Great salads, great fruits, too. Spacious rooms. Convenience stores. Activities for all ages (zoomba, flamenco show, pilates, etc). Helpful and upbeat staff. My only negative comment: the upholstered chairs in buffet area are in dire need of cleaning. Note: in that area the beach is rocky, no fine sand, but better beach 100m away.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Jesus R

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great.
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and great for families.
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Navid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Really kind staff and clean hotel. Great location and a nice quiet private beach with clear water.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two bookings and only stayed one night before going to another hotel for two nights, then returned for three more nights under the other booking. This one night stay was fine, but I have some complaints about the all inclusive upgrade on my second booking, but that is for that review. It’s not worth it. Great one nighter though.
Ocean on the right
Grassy area straight ahead.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel lucky there was a group of Swedish Golfers who put on a band with singers
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great property staff and house keeping. I will stay there again. Dr. Hughes and staff.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2023
Verified

4/10 Poor

Franco

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel rooms are in poor conditions. Air conditioning does not cool properly and there is a strong bad rotten odor coming from the vents. Toilet seat was broken and the drain of water is poor. Beds are not comfortable.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Generally very good
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Hiam

Liked: Cleanliness, staff & service, property conditions & facilities
Best luck. I love it I enjoyed it
Stayed 12 nights in Aug 2023
Verified

6/10 Okay

Karen

Not our cuppa tea

We stayed there as the whole family was in for a wedding so needed kids facilities and they were ok. Our room was adequate but my friend's economy room was filthy. She complained and they offered another room. The hotel is huge 1200 people lots of kids and noise. The pools are nice and breakfast ok
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Tinuola

Liked: Staff & service
Staff very helpful & friendly. Shower gel dispenser didn't work properly, would have preferred individual toiletries for a 4* hotel. Shower was a little worse for wear as well & sometimes water got hot or cold without warning. I would expect at least a couple of complimentary bottles of water in the room.
Stayed 3 nights in Jul 2022
Verified

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service, truly rude. Hotel staff advised us never to book via Hotels.com
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Lucinda

Liked: Staff & service, amenities
Disliked: Cleanliness
This hotel is good for family with lots of kids and want to stay in Marbella area without spending lots of money. The lobby, restaurant, and the pool area are very good. The conditions of the rooms are terrible. Terrace dirty and doors are broke. The beds and bellows are very old and bad. The whole room and bathroom are old and outdated. And the room someone would have very bad smell. This should be around $120 a night hotel not $225 . I would not stay there again.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Sabreen

Disliked: Cleanliness, staff & service, property conditions & facilities
Beware of the hotel. Everything is outdated and not as pictured. I didn’t have AC for the first 2 days and couldn’t sleep at all. They had no other rooms to put me in supposedly, I ended up moving to another establishment. Worst experience ever.
Stayed 6 nights in Jun 2023
Verified

6/10 Okay

deepa deepak

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Overall is not a category of a 4 star no value

Hi regarding the hotel the staff is not just ready to help you with the luggage if you are with family ..but obivios u have a lot of luggage. There is nobody to help you. Mr louis duty manager was a sweet person tried to offer help but the other staff is ignorant about helping. You have to pay for everything even the safty locker in your room ..the garden view room has a very ok view not advisable at the pool staff refuse to give towels ..so now u can imagine.
Stayed 6 nights in Jun 2022
Verified

2/10 Terrible

Zainab

We had very bad service, the staff were not helptul at all, the bedsheets were not changed throughout our whole stay which was 5 days. We were a couple with a child, they gave us twin beds put next to eachother even though we requested a king or double bed , they said they "dont" have this in the hotel which was very odd. Our daughters bed was a sofa bed that opens up, it was not safe, she hurt her head had to be taken to the hospital and get stiches because of the spacing in between, her bed was not even made, we called reception and they told us there is no room service now you have to wait until tomorrow, they expected us to do our own bed. The staff were so unprofessional. I will never go back to that hotel again. I hated my entire holiday because of this hotel.
Stayed 4 nights in Sep 2023