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The Erzurum Hotel

Snow adventures await at the doorstep while historic landmarks like Çifte Minareli Medrese beckon nearby. After skiing, travelers can warm up at cozy restaurants.

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Exterior - The Erzurum Hotel (Erzurum)
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2 restaurants, breakfast served - The Erzurum Hotel (Erzurum)
2 restaurants, breakfast served - The Erzurum Hotel (Erzurum)
Comfort Double Room | Premium bedding, Select Comfort beds, minibar, in-room safe - The Erzurum Hotel (Erzurum)
The Erzurum Hotel, near Çifte Minareli Medrese and Erzurum Citadel, offers a free breakfast buffet, daily manager's reception, ski privileges, 24-hour business center, attentive staff, and valet parking.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Comfort Double Room

9.6 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed and 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Triple Room

9.0 out of 10
Wonderful
(12 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Double or Twin Room

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

About the neighborhood

Located in Palandöken, a neighborhood in Erzurum, The Erzurum Hotel is in the entertainment district and in the mountains. Üç Kümbetler and Çifte Minareli Medrese are notable landmarks, and travelers looking to shop may want to visit Forum Erzurum and Rüstem Pasha Caravanserai. Erzurum Museum and Erzurum Citadel are two other places to visit that come recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and snow tubing. Visit our Erzurum travel guide
Map
Ibrahim Polat Cd. 53, Erzurum, Erzurum, 25080

What's nearby

  • Mountain ski resort Palandoken Turkey - Erzurum city background
    Palandöken Mountain
    3 min drive - 1.8 miles
  • Forum Erzurum
    14 min walk - 0.8 miles
  • Ataturk House Museum
    3 min drive - 1.6 miles
  • Ataturk University
    3 min drive - 1.6 miles
  • Erzurum Museum
    3 min drive - 1.8 miles

Getting around

  • Palandoken Station
    18 min drive
  • Erzurum (ERZ)
    22 min drive

Restaurants

  • Lapidis
    12 min walk
  • Şehitler Aile Çay Bahçesi
    7 min walk
  • Cafe-25 Kahvaltı
    12 min walk
  • Şeftali Cafe
    18 min walk
  • Tarbasar Cafe
    19 min walk

About this property

The Erzurum Hotel

Hotel near Forum Erzurum
Located close to Erzurum Museum and Üç Kümbetler, The Erzurum Hotel provides a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski lift privileges, and ski privileges. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a bar and a 24-hour business center.
You'll also find perks like:
  • Free valet parking and extended parking
  • Snow sports gear, 1 meeting room, and a computer station
  • A 24-hour front desk, concierge services, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 72 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Highchairs, baby baths, and children's slippers
  • Hypo-allergenic bedding, Select Comfort beds, and free cribs/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, a personal chef, and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free ski shuttle
  • Free extended parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • the erzurum restoran

Things to do

  • Ski lift privileges
  • Ski passes
  • Snow sports gear
  • TV in common areas

Family friendly

  • Baby bath
  • High chair
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,507 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Low-height bed
  • Low-height desk
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Property Registration Number 19420

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

The Erzurum Hotel Hotel
The Erzurum Hotel Erzurum
The Erzurum Hotel Hotel Erzurum

Frequently asked questions

Is The Erzurum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at The Erzurum Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Erzurum Hotel?

Check-out is at 12:30 PM.

Where is The Erzurum Hotel located?

Conveniently located near the ski slopes, this Palandöken hotel is in the mountains, within 2 mi (3 km) of Forum Erzurum and Erzurum Museum, and close to winter sports such as skiing lessons and snow tubing. Üç Kümbetler and Çifte Minareli Medrese are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Erzurum Hotel Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 139 out of 195 reviews
Rating 8 - Good. 41 out of 195 reviews
Rating 6 - Okay. 9 out of 195 reviews
Rating 4 - Poor. 1 out of 195 reviews
Rating 2 - Terrible. 5 out of 195 reviews

Reviews

Verified

8/10 Good

Basar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Erzurum

Very warm rooms
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Haris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great experience. Amazing breakfast and authentic Turkish hospitality. I would definitely love to come back and stay and recommend to others visiting Turkey. The hospitality of the staff especially Zeynep Sultan, Efendi Mitat and Efendi Firat was amazing.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

FARIBORZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and excellent location. Service is fantastic and Ms Zeinap and Mr Firat were very helpful. Extremely happy with our choice
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Atefeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at this hotel and everything was as described on the hotels.com Very clean, spacious and nicely decorated room. Breakfast was superb and spoiled by the choices. Staffs were very polite and helpful. Definitely will be back again.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our this is our third stay here. We love the value and cleanliness of this property. Great breakfast buffet. Staff is friendly and make you feel at home. The rooms are spacious and well decorated. They need to put safes in the rooms.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay in Erzurum

Hotel is new and rooms are big and comfortable. Beds are also very comfortable and large. Staff is kind and speak english (it doesn't happen often in Turkey out of turistic places). Breakfast offers a full range of food and drinks of good quality. It is located out of the city center, so it is more quiet and no problems for the parking
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Ali Reza Namadmalian

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were too cold when the surrounding was snowy Staff dont know English thus the communication was hard
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Ru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is awesome
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased to stay at the Erzurum Hotel. It was an astonishing experience. I liked the quietness of the surroundings, cleanness and the friendliness of the staff. Looking forward to give a second visit.
Stayed 3 nights in Aug 2022
Verified

8/10 Good

Erdem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite nice. Bathrooms could be improved! Other than that everything else was nice.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Zeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place and quit. Great breakfast

Bed was fine. Clean room. Big room. Big bathroom. Great and quiet area. Free parking in front of hotel. 5 min away from the city by car.
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

Hakan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very dirty, staff and owner was rude and very unprofessional, never stay there again
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

erkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, large rooms, delicious buffet, helpful and well trained staff. Hotel is so nicely decorated like design hotel. Hotel is very convenient for winter sports. It is only 2 minutes away of Palandoken Ski center. Free shuttle to lift station. I never wait more than 3-5 minutes for shuttle. I stayed 8 nights. I strongly recommend. I will come next year again.
Stayed 8 nights in Jan 2023
Verified

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it here so much that we stayed an extra night. The checkin was fast and efficient, the rooms were spacious and clean, the bed was large and comfortable, the breakfast was very complete and delicious with local flavors like the Erzurum green cheese. The decor was cosy and modern at the same time. The location is only a 2 minute drive from the ski center. The views are also spectacular (specially at night). My two gripes were that they did not have an in-room safe and the internet password was your passport number (birthdate or another number would be easier to remember). I want to single out the kitchen staff who was so kind and shared their recipe for Suzme and fermented cabbage with me❤️
Stayed 1 night in Oct 2023
Verified

8/10 Good

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
This is a new build. There are no obsolete items. The building architecture is nice, but it is not made of luxury materials. I was very satisfied with the cleaning. The staff of the hotel was positive, I was satisfied with the food. There was a minibar in our room but it was empty. There was no safe box in the room. Overall I was satisfied.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of two elevators is not working and you must waiting 20 min.((
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Hossein

Disliked: Staff & service, property conditions & facilities, room comfort

Dont recommend

I booked my room online few hours in advanced and paid with my visa card and got the confirmation . When I arrived there , the so called manager made me wait and argued with me for almost 2 hours , saying we dont have the room that I booked , he made us waiting with my 1 year old son , we were very tired and i was about calling the police. Very weak management , do not recommend at all.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Burak

Liked: Cleanliness, staff & service, amenities
Oda temiz ve düzgündü, asansördeki ayna bir acayip onun haricinde herşey çok iyi
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Muhammet

Liked: Cleanliness, staff & service, amenities
Oda güzel temiz ve geniş açıkbüfesi olması gerektiği gibi ancak kayak pistlerine servisle ulaşımımız var denmesine rağmen gittiğimizde ayın 15 inden sonra başlayacak denildi bize ve magduriyetimiz giderilmedi. Piste çocukla 15 DJ yürü ek zorunda kaldık karda bir puanı Ordan kırıyorum doğru bilgi verilmiyor
Stayed 1 night in Dec 2025
Verified

8/10 Good

Selamet

Liked: Cleanliness, staff & service, amenities
Odalar gayet güzel idi personel de ilgili idi
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Emre Ufuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ODALAR GÜZELDİ OTOPARK PROBLEMİ YOKTU
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, sehr gutes Restaurant, sehr gutes Frühstück, toller Blick in die Berge, grosses, sauberes Zimmer, Parkplätze vorhanden, schöne, ruhige Lage
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gökhan

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes personal. Für jeden zu empfehlen
Stayed 3 nights in Oct 2025