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The Erzurum Hotel

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A multi-story hotel with a modern design, featuring a row of uniformly lit windows and a flat roof. - The Erzurum Hotel (Erzurum)
Property video
A modern hotel room with a large bed, a desk, two chairs, and a large abstract wall art piece. - The Erzurum Hotel (Erzurum)
A dimly lit restaurant with tables and chairs arranged for dining. - The Erzurum Hotel (Erzurum)
A hotel room with two single beds, a wooden chair, a small table with breakfast, and a wall-mounted aquarium. - The Erzurum Hotel (Erzurum)
Located close to Forum Erzurum and Erzurum Museum, The Erzurum Hotel provides a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services. Hit the slopes at this hotel offering a free ski shuttle, ski lift privileges, and ski privileges. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. In addition to a bar and a 24-hour business center, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Laundry

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Double Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a wall with a textured design.

Comfort Double Room

9.6 out of 10
Exceptional
(17 reviews)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

A hotel room with two beds, a seating area with chairs, a large wall-mounted aquarium, and a window with curtains.

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed and 1 King Bed

View all photos for Superior Triple Room

A hotel room with two beds, a desk, chairs, a TV, and a large wall mural.

Superior Triple Room

9.0 out of 10
Wonderful
(12 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double or Twin Room

A hotel room with two beds, a desk, a chair, a television, and a wall with a textured design.

Superior Double or Twin Room

9.8 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

DOUBLE COMFORT

  • Sleeps 4

View all photos for Superior Room

A modern hotel room with a large bed, a desk, a chair, and a TV.

Superior Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Room

A modern hotel room with a large bed, a dining table with breakfast, a minibar, and a wardrobe.

Comfort Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Palandöken, a neighborhood in Erzurum, The Erzurum Hotel is in the entertainment district and in the mountains. Üç Kümbetler and Çifte Minareli Medrese are notable landmarks, and travelers looking to shop may want to visit Forum Erzurum and Rüstem Pasha Caravanserai. Erzurum Museum and Erzurum Citadel are two other places to visit that come recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the ice skating and snowshoeing. Visit our Erzurum travel guide
Map
Ibrahim Polat Cd. 53, Erzurum, Erzurum, 25080

What's nearby

  • A ski lift with a building in the background.
    Palandöken Mountain
    3 min drive - 1.8 miles
  • Forum Erzurum
    14 min walk - 0.8 miles
  • Erzurum State Theatre
    2 min drive - 0.7 miles
  • Ataturk House Museum
    3 min drive - 1.6 miles
  • Ataturk University
    3 min drive - 1.6 miles

Getting around

  • Palandoken Station
    18 min drive
  • Erzurum (ERZ)
    22 min drive

Restaurants

  • Şeftali Cafe
    18 min walk
  • Arka Bahçe Çay Evi
    15 min walk
  • Tarbasar Cafe
    19 min walk
  • Yildizkent
    12 min walk
  • Şehitler Aile Çay Bahçesi
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free ski shuttle
  • Free extended parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • the erzurum restoran

Things to do

  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Baby bath
  • High chair
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,507 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Low-height bed
  • Low-height desk
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite premium channels

Food and drink

  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Property Registration Number 19420

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Is The Erzurum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at The Erzurum Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Erzurum Hotel?

Check-out is at 12:30 PM.

Where is The Erzurum Hotel located?

Conveniently located near the ski slopes, this Palandöken hotel is in the mountains, within 2 mi (3 km) of Forum Erzurum and Erzurum Museum, and close to winter sports such as skiing lessons and snow tubing. Üç Kümbetler and Çifte Minareli Medrese are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Erzurum Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 177 out of 252 reviews
Rating 8 - Good. 57 out of 252 reviews
Rating 6 - Okay. 11 out of 252 reviews
Rating 4 - Poor. 2 out of 252 reviews
Rating 2 - Terrible. 5 out of 252 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Erzurum

Very warm rooms
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great experience. Amazing breakfast and authentic Turkish hospitality. I would definitely love to come back and stay and recommend to others visiting Turkey. The hospitality of the staff especially Zeynep Sultan, Efendi Mitat and Efendi Firat was amazing.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and excellent location. Service is fantastic and Ms Zeinap and Mr Firat were very helpful. Extremely happy with our choice
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at this hotel and everything was as described on the hotels.com Very clean, spacious and nicely decorated room. Breakfast was superb and spoiled by the choices. Staffs were very polite and helpful. Definitely will be back again.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our this is our third stay here. We love the value and cleanliness of this property. Great breakfast buffet. Staff is friendly and make you feel at home. The rooms are spacious and well decorated. They need to put safes in the rooms.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay in Erzurum

Hotel is new and rooms are big and comfortable. Beds are also very comfortable and large. Staff is kind and speak english (it doesn't happen often in Turkey out of turistic places). Breakfast offers a full range of food and drinks of good quality. It is located out of the city center, so it is more quiet and no problems for the parking
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is awesome
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is new , but The room doors are very thin; not only can I hear the sound from outside, but I can even hear the sound from the other room, the one across the hall.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were too cold when the surrounding was snowy Staff dont know English thus the communication was hard
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased to stay at the Erzurum Hotel. It was an astonishing experience. I liked the quietness of the surroundings, cleanness and the friendliness of the staff. Looking forward to give a second visit.
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite nice. Bathrooms could be improved! Other than that everything else was nice.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place and quit. Great breakfast

Bed was fine. Clean room. Big room. Big bathroom. Great and quiet area. Free parking in front of hotel. 5 min away from the city by car.
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very dirty, staff and owner was rude and very unprofessional, never stay there again
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, large rooms, delicious buffet, helpful and well trained staff. Hotel is so nicely decorated like design hotel. Hotel is very convenient for winter sports. It is only 2 minutes away of Palandoken Ski center. Free shuttle to lift station. I never wait more than 3-5 minutes for shuttle. I stayed 8 nights. I strongly recommend. I will come next year again.
Stayed 8 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it here so much that we stayed an extra night. The checkin was fast and efficient, the rooms were spacious and clean, the bed was large and comfortable, the breakfast was very complete and delicious with local flavors like the Erzurum green cheese. The decor was cosy and modern at the same time. The location is only a 2 minute drive from the ski center. The views are also spectacular (specially at night). My two gripes were that they did not have an in-room safe and the internet password was your passport number (birthdate or another number would be easier to remember). I want to single out the kitchen staff who was so kind and shared their recipe for Suzme and fermented cabbage with me❤️
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is a new build. There are no obsolete items. The building architecture is nice, but it is not made of luxury materials. I was very satisfied with the cleaning. The staff of the hotel was positive, I was satisfied with the food. There was a minibar in our room but it was empty. There was no safe box in the room. Overall I was satisfied.
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of two elevators is not working and you must waiting 20 min.((
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Dont recommend

I booked my room online few hours in advanced and paid with my visa card and got the confirmation . When I arrived there , the so called manager made me wait and argued with me for almost 2 hours , saying we dont have the room that I booked , he made us waiting with my 1 year old son , we were very tired and i was about calling the police. Very weak management , do not recommend at all.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top schoon en chic!!!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Güzel temiz ve yeni bir otel Konumu çok iyi Çalışanlara teşekkür ederim
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Çok güzel otel. Daha önce de iş seyahati sebebiyle konaklamıştım. Temiz yeni bakımlı sakin. Odada şampuan kalmamıştı sadece o eksikti :) onun dışında her şey güzeldi. Kahvaltı daha önce yapmıştım güzeldi bu defa kahvaltı yapmadığımız için yorum yapamıyorum. Ama yine gelsem bu oteli tercih ederim
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Temiz ve güleryüzlü çalışanlar, otopark sıkıntısı yok yaz-kış sıcak odalar
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erzurum şartlarında fiyat performans oteli konumu güzel
Stayed 1 night in May 2026