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Sway Hotels

5.0 star property
Travelers find their perfect balance between relaxation and adventure at this Palandöken retreat, with poolside sunbathing and arcade gaming options

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Photo gallery for Sway Hotels

Front of property - Sway Hotels (Erzurum)
Property entrance - Sway Hotels (Erzurum)
3 bars/lounges - Sway Hotels (Erzurum)
Sauna, steam room, Turkish bath, body treatments, 12 treatment rooms - Sway Hotels (Erzurum)
Sauna, steam room, Turkish bath, body treatments, 12 treatment rooms - Sway Hotels (Erzurum)
Sway Hotels in Palandöken is a family-friendly luxury retreat. Guests can relax with spa treatments like massages and manicures, then dine at two on-site restaurants. The property offers free WiFi and an arcade/game room for all ages.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • 102 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 48 sq m
  • Sleeps 4
  • 1 Queen Bed

About the neighborhood

Palandöken, a neighborhood in Erzurum, is home to Sway Hotels. Yakutiye Medresesi and Three Tombs are local landmarks, and travelers looking to shop may want to visit Forum Erzurum and Rüstem Pasha Caravanserai. Spend some time exploring the area's activities, including skiing. Visit our Erzurum travel guide
Map
Yunus Emre Mahallesi Kayak Tesisleri, Kümeevler No 2/2 25.100, Erzurum, 25070

What's nearby

  • Mountain ski resort Palandoken Turkey - Erzurum city background
    Palandöken Mountain
    10 min walk - 0.6 miles
  • Ataturk University
    5 min drive - 2.9 miles
  • Çifte Minareli Medrese
    6 min drive - 3.6 miles
  • Kale
    6 min drive - 3.8 miles
  • Abdurrahman Gazi Tomb
    13 min drive - 4.9 miles

Getting around

  • Palandoken Station
    23 min drive
  • Erzurum (ERZ)
    25 min drive

Restaurants

  • Palandöken Jandarma Sosyal Tesisleri
    14 min walk
  • Palandöken Cafe 25
    2 min walk
  • Fanus Cafe Erzurum
    10 min walk
  • Polat Erzurum Resort Hotel Mola Cafe
    3 min walk
  • Cafe-25 Kahvaltı
    4 min drive

About this property

Sway Hotels

Luxury family-friendly hotel located in Palandöken
Consider a stay at Sway Hotels and take advantage of a terrace, a garden, and a playground. Hit the slopes at this hotel featuring a free ski shuttle. Treat yourself to a massage, a manicure/pedicure, or a body treatment at Sway Spa, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool and a children's pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • A 24-hour front desk, coffee/tea in the lobby, and ATM/banking services
Room features
All 181 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and free WiFi.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Plasma TVs with satellite channels
  • Free infant beds, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: TRY 60 for adults and TRY 60 for children
  • 2 restaurants
  • 3 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ana Restaurant
  • Aprés Ski Bar
  • Lobby Bar
  • Orient Dine
  • X Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately TRY 60 for adults and TRY 60 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 13425

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Sway Hotels Hotel Erzurum
Sway Hotels Hotel
Sway Hotels Erzurum
Sway Hotels Hotel
Sway Hotels Erzurum
Sway Hotels Hotel Erzurum

Frequently asked questions

Does Sway Hotels have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Sway Hotels pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sway Hotels?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Sway Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sway Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Sway Hotels located?

This family-friendly Erzurum hotel is located in Palandöken, within 3 mi (5 km) of Palandöken Mountain, Forum Erzurum, and Erzurum Museum. Ataturk House Museum and Ataturk University are also within 3 mi (5 km).

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Reviews

Sway Hotels Reviews

8.6

Excellent

8.6

Cleanliness

9.0

Location

8.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 14 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very well kept. Thanks to the management and staff! The selection of food at the restaurant is amazing. The slope and the lift is just a minute away from the ski room. The ski rental shop has a good choice of equipment. The ski area itself a bit limited, but it is great for beginners! Apres ski bar is there with nice cocktails and good food! We enjoyed our stay a lot! Thanks to everyone!
Stayed 5 nights in Feb 2023
Verified

8/10 Good

Evgeniia

Liked: Cleanliness, staff & service, amenities
almost all god except, it is advertised as full board and it does not include alcohol at all.. it is not all-inclusive, be careful when you are booking
Verified

8/10 Good

Elvan

Liked: Staff & service, room comfort
Sadece kış aylarında konaklanmalı
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Yücel Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personel güler yüzlü. Hizmet çok iyi. Kahvaltıda çeşit çok fazla.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

esmaeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sway hotel feedback

It was amazing
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Sandra

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Tem tudo para ser 5* mas falta serviço restauração

O hotel tem muito conforto e condições físicas, mas falha no serviço de restauração. Piscina, ginásio e quartos muito bom. No restaurante a empregada trocou os pratos e a confecção dos pratos foi muito má. Pareceu que aqueceram a comida da última refeição, tivemos de comer à la carte no bar. O pequeno almoço é bufete, mas com alguns produtos do dia anterior.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rıdvan bey e teşekkür ederiz.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ski hotel that is good in the off season

We stayed at the Erzerum Sway Hotel while on a long-distance road trip. The hotel was very nice, but obviously, its primary purpose is for skiers in winter. The hotel was quite comfortable. The breakfast was a good Turkish style breakfast. Even though it was the "off season," this was good place if you are looking for a comfortable place to relax in the Erzerum area.
Stayed 1 night in Jun 2019
Verified

8/10 Good

NAIL YAGIZ

Liked: Cleanliness, property conditions & facilities

Sway Hotel Tecrübesi

Otelin artıları: -Ulaşımı, lezzetli yemekleri, güler yüzlü personeli, temizliği, başlangıç seviyesi kayakçılar ve boardçular için ideal olan pistleri ve resepsiyondakilerin iki günde çözemedikleri bir sorunu hemen çözebilen otel müdürü. Eksiler ise; odaların önlerine tamamiyle yanlış şekilde konulmuş mobilyalar ve gece yarılarına kadar orada oturan misafirlerin seslerini odada duymak ve uyuyamamak, (fotoğraf aşağıdadır) resepsiyondakilerin bunu engelleyememesi, kaloriferi iyi çalışmayan ve geceleri sesten uyuyamadığımız odayı değiştirme talebimizi 3 kez söylememize rağmen bizimle ilgilenmeyen resepsiyon görevlisi Mine Hanım ve otoparkındaki karların tuzlanmaması veya kürenmemesi.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Yalcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avrupa’dan ailece seyahat etik! Personeli inden tutun Hotelin Yemeklerinden Odaların durumundan çok memum kaldık! Herkese tavsiye ederiz! Herkes güleryüzlü, hem Personel hem Misafirler.
Stayed 6 nights in Dec 2018
Verified

6/10 Okay

Ahmet

Liked: Cleanliness
Disliked: Staff & service

Sway de bir gece

Avantajlı konumuna rağmen hizmet kalitesi yetersizdi. Sadece girişteki belboy güleryüzlü idi. Yatak ve yastık sıradan ve rahatsız. Kahvaltı boyunca garson göremedik
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Overall the hotel is nice. However not worth the room rate. Breakfast is the same every morning and offers no big choice. I would not choose this hotel again.
Stayed 1 night in Aug 2018
Verified

8/10 Good

ABDULLAH

Liked: Staff & service, property conditions & facilities, room comfort

Palandoken seyahatimiz

Rezervasyonu Hotels.com' dan yaptigimiz esnada 79-€ ucret ödeyeceğiniz yaziliydi fakat otel bizden 105-€ ucret aldi hos olmayan bir durumdu tek olumsuz durum bu idi
Verified

6/10 Okay

Ali

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Çalışanlar dışındaki her şey iyiydi.

Otelin konumu güzel. Erzurum şehride çok güzel bir şehir. Odalar konforlu ve sıcak. Otel çalışanlarını beğenmedim. Sanki pansiyonda çalışıyormuş gibi bir tavırları var.
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

Hamid

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location,weak cleanliness and service,most of them cant speak english,even when i wanted to ask for a cup they couldnt understand,great breakfast.
Verified

10/10 Excellent

Gökhan Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

baris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Melisa

Stayed 1 night in Oct 2023
Verified

10/10 Excellent

can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Verified

8/10 Good

TOKTAMIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kayak keyfi

Stayed 3 nights in Mar 2019
Verified

6/10 Okay

CETIN

Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017