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Hotel Kervansaray

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Photo gallery for Hotel Kervansaray

A buffet table with various food items and condiments. - Hotel Kervansaray (Erzurum)
A multi-story hotel with a prominent neon sign indicating its name. - Hotel Kervansaray (Erzurum)
A kitchen counter with wooden and white cabinetry. - Hotel Kervansaray (Erzurum)
A hotel room with two beds, a bedside table with a mirror, a wardrobe, and a radiator. - Hotel Kervansaray (Erzurum)
A staircase with a patterned carpet and a metal handrail. - Hotel Kervansaray (Erzurum)
Consider a stay at Hotel Kervansaray and take advantage of a free breakfast buffet, a terrace, and a garden. In addition to dry cleaning/laundry services and a restaurant, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room

A hotel room with a bed, a chair, a small round table, a nightstand, and a patterned rug.

Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Single Room

A hotel room with a bed, a chair, a small round table, a nightstand, and a patterned rug.

Single Room

  • Sleeps 1
  • Free WiFi

View all photos for Twin Room

A hotel room with two single beds, a small bedside table with a lamp, a mirror, and a nightstand with a remote control.

Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Single Room

Single Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Triple Room

Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Twin Room

Twin Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Erzurum City Center, a neighborhood in Erzurum, is home to Hotel Kervansaray. Erzurum State Theatre and Turkish-Islamic Arts & Ethnography Museum are cultural highlights, and travelers looking to shop may want to visit Rüstem Pasha Caravanserai and MNG Mall. Visit our Erzurum travel guide
Map
1. Kazim Karabekir Cad. 17, Erzurum, Erzurum, 25100

What's nearby

  • Erzurum State Theatre
    6 min walk - 0.4 miles
  • Rüstem Pasha Caravanserai
    7 min walk - 0.4 miles
  • Lala Mustafa Pasa Mosque
    8 min walk - 0.5 miles
  • Castle of Erzurum
    10 min walk - 0.5 miles
  • Çifte Minareli Medrese
    13 min walk - 0.7 miles

Getting around

  • Palandoken Station
    19 min drive
  • Erzurum (ERZ)
    19 min drive

Restaurants

  • Paşa Sofrası
    2 min walk
  • İrem Çay Evi
    3 min walk
  • Bulvar Cafe
    1 min walk
  • Vatan Lokantası
    2 min walk
  • CNL Türkü Bar
    4 min walk

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  • Parking included
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  • Laundry
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Property Registration Number 2022-25-0018

Frequently asked questions

Is Hotel Kervansaray pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Kervansaray?

Check-in start time: 1:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Kervansaray?

Check-out is at 1:00 PM.

Are there all-inclusive benefits at Hotel Kervansaray?

Some rate plans available at this property are all-inclusive.

Where is Hotel Kervansaray located?

Located in Erzurum City Center, this hotel is within a 10-minute walk of Erzurum State Theatre, Rüstem Pasha Caravanserai, and Erzurum Archaeology Museum. Yakutiye Medresesi and Lala Mustafa Pasa Mosque are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Kervansaray Reviews

8.2

Very Good

7.8

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 49 out of 114 reviews
Rating 8 - Good. 39 out of 114 reviews
Rating 6 - Okay. 12 out of 114 reviews
Rating 4 - Poor. 9 out of 114 reviews
Rating 2 - Terrible. 5 out of 114 reviews

Reviews

Verified

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, amenities
Nothing fancy but clean and super friendly and helpful staff
Stayed 1 night in Dec 2025
Verified

8/10 Good

Dwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and worth the money
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was unpleasant. The trash bins were dirty, the towels were unpleasant, and the curtains were filthy. Although the mattress was comfortable, the worst part was the pervasive smell of cigarette smoke, which couldn’t be eliminated by airing out the room. The smoke odor made it impossible to sleep, and my hair and all my clothes reeked. Additionally, the room didn’t lock from the outside, and the Wi-Fi didn’t work. I eagerly awaited the morning to leave. However, the breakfast was good.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Sep 2025
Verified

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made sure mr motorcycle was parked safely.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Soner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 1 night in Jun 2024
Verified

8/10 Good

Mevlüt

Liked: Cleanliness, staff & service
Oda temizdi, personel nazikti. Kısaca fiyat performans diyebiliriz.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Giray

Liked: Cleanliness, staff & service, amenities
Fiyata göre alınan hizmet fazlasıyla yeterli
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

berat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki arkadaşın gülen yüzü ve hoşgörülü tavrı çok memnun etti sağolsun.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Ömer

Disliked: Room comfort
Eski bir otel, kapılar doğru düzgün kapanmiyor, mini buzdolabı kapısı kırık, duş alanı açık perde veya kabin yok, kahvaltılar çok zayıf ve beklemiş,
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cagri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiyatına göre çok makul. Çalışanlar kibar ve efendi. Ailece gidilebilir. Çok sıcak kanlılar. Özellikle mutfak kısmındaki agabey çok iyi niyetli ve yardimsever. Kahvaltı alanı kucuk oldugu için insan kötü zannediyor. Ama hem çeşit fazla hem de çok kaliteli ürünler. Hatta sonraki gün baska sehirde daha pahalı ve büyük yerde kaldık. Manzara süper, genişti ama yediğimiz kahvaltilik urunleri cok kotuydu. Yorumlarda kahvaltisi guzel diyenler doğru soylemis. Bina cok eski ve oda icerisindeki esyalar da eskimiş ama bu fiyata daha iyi bir yer bulmanız imkansız. Tavsiye ederim.
Stayed 1 night in May 2025
Verified

6/10 Okay

Yüksel

Liked: Cleanliness, staff & service
Disliked: Room comfort

Tavsiye ederim, Fiyata Göre

fiyatına göre iyi bir otel. Kahvaltısı Güzeldi
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

GÖZDE

Biraz daha geliştirebilirsiniz

Odam sigara kokuyordu . Balkon kapısı kilitli değildi önüne masa koyarak uyumak zorunda kaldım . Kahvaltısında siyah zeytinden kıl çıktı . Banyoda ısıtıcı yoktu ve çok soğuktu duş alamadım .
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Semiha

Konum itibariyle güzel fiyat performans oteli.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Burak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kayak Konaklaması

Kahvaltısı güzel, temiz konaklama merkezi. Kayağa gitmek için durağa da 5 dk uzaklıkta, merkeze de yakın. Fiyat/performans
Stayed 5 nights in Jan 2025
Verified

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas satisfait du tout.

Odeur de cigarette partout. Dans la chambre, dans la salle de bain comme si quelqu'un fumait à côté de vous en permanence. Pas de prise pour charger nos téléphones. Solution débrancher le frigo, la tv ou le séche cheveux dans la salle de bain ;-) La douche n'en est pas une, nous n'avons donc pas pu nous doucher. Check out signalé à 13h... mais à 12h30 on toque à votre porte pour vous demander si vous compter bien sortir. Petit déjeuner très pauvre. Pas de soupe ni d'oeufs pour nous à 8h40 alors que le service était jusqu'à 10h. Du thé dans le hall servi toute la journée (ou pas) mais on ne sait pas pour qui. On ne nous y a ni invité ni informé. Parking signalé mais pas de parking (on trouve d3s solutions dansnla rue tout de même). Les prix affichés dans le hall de l'hôtel sont moins chers que sur hotels.com ce qui maisse un petit sentiment de s'être fait arnaqué un peu. Globalement pas satisfait du séjour.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Annaïg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien situé

Un établissement très bien situé pour découvrir à pied le centre et ses monuments historiques par exemple. À proximité de la gare ferroviaire et de la navette pour l'aéroport (ou la gare routière).
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Suat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FİYAT/PERFORMANS OTELİ

merkeze yakın,temiz,fiyat ugun,kvaltı fena değil,pesonel güleryüzlü,yardımcı.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey süper... Kahvaltı çok çeşit var.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Sebahattin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

Hotelin yeri merkezî bir konumdaydı, çalışanlar güler yüzlü ve müşteri memnuniyeti en üst seviyedeydi.Sabah kahvaltısı çeşiti bol ve kaliteliydi.Ben memnun kaldım hotel sahibinin ilgisi ve alakası içinde ayrıca teşekkür ederim.Gitmenizi tavsiye ederim.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bardzo dobry

Dobra relacja ceny do jakości, dobre polożenie, smaczne śniadanie. Blisko do autobusu do Ani.
Stayed 1 night in May 2023
Verified

4/10 Poor

Mustafa

Disliked: Cleanliness, property conditions & facilities, room comfort

Temizlik yok...

Çalışanlar ilgiliydi ancak 10 da gittim oda boşalmadı 12 de gelin dediler karda kışta disarda dolaştım. 12 de geldim hala boşalmamış. çalışan müşterimize odayi boşalt diyemeyiz diyor ne saçma. Neyse boş daha küçük bir oda varmış ona razı oldum. İçerisi çok kötü perdeler kirden resmen kararmış pencere önleri toz içinde. Havlular çok kötü kokuyor. Kahvaltısı iyiydi.
Stayed 1 night in Jan 2022
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

Erzurum gezimiz

Otel tam şehrin göbeğinde istediğiniz yere yürüme mesafesinde, sadece uzak mesafelere araba ile gidiyorsunuz. Oteldeki çalışanlar güler yüzlü, kahvaltı açık büfe olması doyurucu, bu fiyata kalınabilecek güzel bir otel. Sadece eksiklik odada gerekli eksilen malzeme varsa sorulmalı, ortak tuvalette malzeme eksikliği yani peçete yok, kettle tarzı malzeme olmalı, duşa kabin olmalı nedenmi su etrafa sıçramaması için. Genel olarak uygun fiyatlı olması, Güler yüzlü olmaları, Kahvaltı açık büfe çeşit az olsada, merkeze çok yakın olması benim için yeterlidir. 10 üzerinden 8 hak ediyor.
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Overall good

Staff helpful Smoke smell in the room Breakfast was good but didnot completely comply with Covid precautions. People were getting breakfast themselves.
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really friendly hotel, with a really friendly and welcoming set of staff who made me feel very welcome. Although the room was quite basic (but for the price I'm not complaining), and could do with some work to it, the bed was possibly the most comfortable I've ever slept in at a hotel. Breakfast was also very generous. Would definitely stay again.
Stayed 2 nights in Oct 2020