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Dedeman Palandoken Resort Hotel

Property class: 4

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Photo gallery for Dedeman Palandoken Resort Hotel

A buffet with various dishes, including salads, soups, and a selection of drinks. - Dedeman Palandoken Resort Hotel (Erzurum)
A spacious gym with various exercise equipment, large windows, and a wooden floor. - Dedeman Palandoken Resort Hotel (Erzurum)
A modern bathroom with a central rectangular hot tub, marble flooring, and a ceiling with recessed lighting. - Dedeman Palandoken Resort Hotel (Erzurum)
A pool area with a hot tub, lounge chairs, and a stone wall. - Dedeman Palandoken Resort Hotel (Erzurum)
A spacious lobby with a stone wall, wooden beams, a chandelier, and a reception desk. - Dedeman Palandoken Resort Hotel (Erzurum)
Located close to Palandöken Mountain and Abdurrahman Gazi Tomb, Dedeman Palandoken Resort Hotel provides a nightclub, a grocery/convenience store, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and cross-country skiing. Treat yourself to a Thai massage at Dedeman Palandöken Hotel Spa, the onsite spa. The on-site restaurant, Ana Restaurant, offers breakfast, lunch, and dinner. Enjoy the 24-hour health club, as well as activities like snowboarding. In addition to designer stores on site and a coffee shop/cafe, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

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Room options

Available filters for rooms
Showing 5 of 5 rooms

Superior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Superior Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Deluxe Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Deluxe Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Junior Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

About the neighborhood

Located in Palandöken, a neighborhood in Erzurum, Dedeman Palandoken Resort Hotel is in a rural area and near a boardwalk/promenade. Erzurum State Theatre and Ataturk House Museum are cultural highlights, and some of the area's notable landmarks include Twin Minaret Madrasa and Abdurrahman Gazi Tomb. Palandöken Mountain and Erzurum Archaeology Museum are two other places to visit that come recommended. Enjoy the area's slopes with ski runs and ski lifts, and don't miss out on the sledding and snowshoeing. Visit our Erzurum travel guide
Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum

What's nearby

  • A ski lift with a building in the background.
    Palandöken Mountain
    1 min walk - 0.0 miles
  • Ataturk University
    8 min drive - 4.7 miles
  • Lala Mustafa Pasa Mosque
    9 min drive - 5.4 miles
  • Twin Minaret Madrasa
    9 min drive - 5.3 miles
  • Abdurrahman Gazi Tomb
    16 min drive - 7.1 miles

Getting around

  • Palandoken Station
    29 min drive
  • Erzurum (ERZ)
    22 min drive

Restaurants

  • Ejder3200 Küre Cafe
    6 min drive
  • Sway Hotels Lobby Bar
    5 min drive
  • Alpine Restaurant
    6 min drive
  • Polat Erzurum Resort Hotel Mola Cafe
    5 min drive
  • Sway Hotels Apress Bar
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: TRY 1,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ana Restaurant
  • Iglo Cafe
  • Teleski Cafe

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Cross-country skiing
  • Designer stores
  • Downhill skiing
  • Free children's club
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Hot spring
  • Hot springs open from 9:00 AM - 8:00 PM
  • Hot springs water temperature - 104 ºF
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 8 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between March 15 and December 15.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately TRY 1000 per person
  • Airport shuttle fee: TRY 100 per person (roundtrip)
  • Airport shuttle fee per child: TRY 80 (roundtrip), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 5729

We should mention

Hot springs access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 10 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Dedeman Palandoken Resort Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. The pool is closed seasonally each year from March 15 to December 15.

Is Dedeman Palandoken Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Dedeman Palandoken Resort Hotel?

Check-in start time: noon; Check-in end time: 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Dedeman Palandoken Resort Hotel?

Check-out is at 12:30 PM. Late check-out is available for a fee.

Does Dedeman Palandoken Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 100 per person applies.

Where is Dedeman Palandoken Resort Hotel located?

Located in the mountains, this Palandöken hotel offering ski-in/ski-out access is steps from Palandöken Mountain, and within 6 mi (10 km) of Erzurum State Theatre and Ataturk House Museum. Erzurum Archaeology Museum and Twin Minaret Madrasa are also within 6 mi (10 km).

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Reviews

Dedeman Palandoken Resort Hotel Reviews

7.8

Good

7.6

Cleanliness

8.8

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 17 out of 56 reviews
Rating 8 - Good. 23 out of 56 reviews
Rating 6 - Okay. 7 out of 56 reviews
Rating 4 - Poor. 6 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erzurum Ski

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Staff & service

Decent hotel with unfriendly reception crew

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Stayed 2 nights in Jan 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kapanış haftası, genel olarak iyi.

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Oldies but goldies

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Kayarım, oteli çok da önemsemem

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Palandoken diyince kesinlikle DEDEMAN. Yemek secenekleri daha fazla olabilir.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konumu ve olanakları şahane, personel hep çok ilgili ve yardımcı. Açık büfesi de çeşitli ve lezzetliydi. Çok memnun kaldık Erzurum'a geldiğimizde kesinlikle ilk tercihimiz olacak.
Stayed 3 nights in Mar 2023
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Disliked: Cleanliness

Good skiing

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Stayed 4 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet güzel bir hotel
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

banyo wc kötü idi

Konaklama güzel idi personel ilgili. Oda sadece beğenmedik. Banyosu ultra kötü idi ve miniminacik idi okadar küçüktüki hareket edilmiyor.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommend

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

genel olarak iyi

Otel güzel konumu konuşmaya gerek yok. Yemekler hizmet temizlik oldukça iyi. Wellness biraz hayal kırklığı idi. ama tadilata girecekmiş otel sanırım. Umarım wellness te biraz değişiklik olur.
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Eleştiri

Banyolara konulan havlular sökük sökük, Yemekler vasat çeşit az Kayak odasındaki kayak kiralama pahalı ve inanılmaz eski Hamam da gereksiz samimi insanlar çalışıyor muhtemelen birdaha gitmem
Stayed 3 nights in Feb 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort
Çalışanlar cana yakın, güleryüzlü. Yemekler de güzel, çeşit çok. Ancak odalar ve mobilyalar çok eski resmen dökülüyor. Temizlik berbat. Havlular, çarşaflar yırtık pırtık. Odalardaki ve oteldeki halılar kötü kokuyor, eski. Odalarda sigara içiliyormuş, koku yüzünden oda değiştirmek zorunda kaldık.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Parfaite situation de l hôtel Personnel sympathique au resto. Bonne ambiance à la discothèque Les enfants ont passé de bonnes journées ski puis spa Un petit bémol pour le service des jeux , dés raquettes de pic pong à louer ( du jamais vu ) Bref c était bien
Stayed 6 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr schön gelegene Hotel mit viel Schnee Hotel Personal war nett Essen gut,
Stayed 7 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personel Çok İlgili

özellikle resepsiyondaki Yakup bey e çok teşekkür ederim.İhtiyacımız olan bir şeyi evinden getirerek bizi memnun etti. Pistler ve kayak olanakları süper.Herkese tavsiye ederim
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold