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Waldhotel by Bürgenstock Lake Lucerne

5.0 star property
Lakefront hotel with a full-service spa and a health club

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Photo gallery for Waldhotel by Bürgenstock Lake Lucerne

Couples treatment rooms, sauna, steam room, body treatments
Alpine Deluxe Room with Terrace | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead
Couples treatment rooms, sauna, steam room, body treatments
Balcony view
Breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Spa
  • Parking available
  • Pet friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Alpine Deluxe Room with Terrace

Alpine Deluxe Room with Terrace | Premium bedding, free minibar, in-room safe, desk

Alpine Deluxe Room with Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free minibar items
Smart TV
Blackout drapes/curtains
  • Mountain view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Alpine Deluxe Room with Balcony

Premium bedding, free minibar, in-room safe, desk

Alpine Deluxe Room with Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free minibar items
Smart TV
Separate bedroom
  • Valley view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Serenity Suite

Serenity Suite | Living area | Smart TV, iPod dock, MP3 dock

Serenity Suite

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free minibar items
Smart TV
Separate bedroom
  • Valley view
  • 145 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Alpine Suite

Alpine Suite | Premium bedding, free minibar, in-room safe, desk

Alpine Suite

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free minibar items
Smart TV
Separate bedroom
  • Valley view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Vitality Suite

Vitality Suite | Premium bedding, free minibar, in-room safe, desk

Vitality Suite

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
  • Valley view
  • 151 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Large Twin Beds

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Bürgenstock Hotel & Alpine Spa

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  • Hot Tub
  • Breakfast included
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9.6 out of 10, Exceptional, 258 reviews
Bürgenstock Hotel & Alpine Spa

About the neighborhood

Map
Bürgenstock 30, Ennetbuergen, NW, 6363

What's nearby

  • Hammetschwand Lift - 4 min drive - 1.3 miles
  • Burgenstock - 4 min drive - 1.3 miles
  • Chapel Bridge - 18 min drive - 10.9 miles
  • KKL Lucerne - 18 min drive - 11.1 miles
  • Swiss Transportation Museum - 21 min drive - 12.4 miles

Getting around

  • Stansstad Station - 14 min drive
  • Stans Station - 17 min drive

Restaurants

  • ‪Lakeview Bar & Lounge - ‬2 min walk
  • ‪Spices - ‬2 min walk
  • ‪Verbena - ‬7 min walk
  • ‪Restaurant Flugfeld - ‬10 min drive
  • ‪Restaurant Al Porto - ‬15 min drive

About this property

Waldhotel by Bürgenstock Lake Lucerne

Luxury boutique hotel near Hammetschwand Lift
Located close to Swiss Transportation Museum and KKL Lucerne, Waldhotel by Bürgenstock Lake Lucerne provides a terrace, designer stores on site, and a hair salon. Adventurous travelers may like the fitness classes, Pilates, and cycling at this hotel. Indulge in a sports massage, aromatherapy, and a detox wrap at Waldhotel Spa, the onsite spa. The on-site restaurant, Verbena Restaurant, offers breakfast, lunch, dinner, and kids' meals. Yoga classes are offered at the health club; the property also has a library, dry cleaning/laundry services, and a fireplace in the lobby. In addition to a bar and a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool, with sun loungers
  • Full breakfast (surcharge), bike rentals, and 2 indoor tennis courts
  • Valet parking (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Access to a nearby indoor pool, supervised childcare (surcharge), and luggage storage
Room features
All 137 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • Smart TVs with premium channels
  • Balconies, electric kettles, and heating

Languages

Arabic, Chinese (Mandarin), English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CHF 45 for adults and CHF 45 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Verbena Restaurant

Things to do

  • 2 indoor tennis courts
  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Business center
  • Conference center

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • MP3 dock
  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 60 per pet, per night
Service animals are welcome
Food and water bowls are available

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 225.0 per night
Cribs (infant beds) are available for CHF 50.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CHF 45 for adults and CHF 45 for children
  • Airport shuttle fee: CHF 425 per vehicle (one-way)
  • Airport shuttle fee per child: CHF 425 (one-way)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per day
  • Pet fee: CHF 60 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Bürgenstock Hotels Resort Waldhotel Obbürgen
Bürgenstock Hotels Resort Waldhotel
Bürgenstock Hotels Waldhotel Obbürgen
Bürgenstock Hotels Waldhotel
Bürgenstock Waldhotel
Bürgenstock Hotels Resort Waldhotel Ennetbuergen
Bürgenstock Hotels Waldhotel Ennetbuergen
Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen
Ennetbuergen Bürgenstock Hotels & Resort – Waldhotel & Spa Hotel
Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa
Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen
Bürgenstock Hotels Resort Waldhotel
Bürgenstock Hotels Resort – Waldhotel Spa
Bürgenstock Hotels Waldhotel
Bürgenstock Waldhotel
Burgenstock Hotels Waldhotel
Waldhotel by Bürgenstock
Bürgenstock Hotels Resort – Waldhotel Spa
Waldhotel by Bürgenstock Lake Lucerne Hotel
Waldhotel by Bürgenstock Lake Lucerne Ennetbuergen
Waldhotel by Bürgenstock Lake Lucerne Hotel Ennetbuergen

Frequently asked questions

Does Waldhotel by Bürgenstock Lake Lucerne have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Waldhotel by Bürgenstock Lake Lucerne pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 60 per pet, per night.

How much is parking at Waldhotel by Bürgenstock Lake Lucerne?

Self parking is available for CHF 40 per night. Valet parking is available for CHF 40 per night. Extended parking is available for CHF 40 per day.

What time is check-in at Waldhotel by Bürgenstock Lake Lucerne?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Waldhotel by Bürgenstock Lake Lucerne?

Check-out is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Waldhotel by Bürgenstock Lake Lucerne provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 425 per vehicle applies.

Where is Waldhotel by Bürgenstock Lake Lucerne located?

Situated near the airport, this luxury hotel is 1 mi (1.7 km) from Hammetschwand Lift and within 12 mi (20 km) of Chapel Bridge and KKL Lucerne. Lucerne Town Hall and Grand Casino Lucerne are also within 16 mi (25 km).

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Waldhotel by Bürgenstock Lake Lucerne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 80 reviews
Rating 8 - Good. 9 out of 80 reviews
Rating 6 - Okay. 2 out of 80 reviews
Rating 4 - Poor. 3 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rohil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury beyond all else.
Stayed 2 nights in Apr 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book for the best spa experience

We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Stayed 2 nights in Nov 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
Stayed 1 night in Jun 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Stayed 3 nights in Jun 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most beautiful spa ever.
Stayed 2 nights in Aug 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astonishing hotel. Felt like I was in a dream.
Stayed 1 night in Feb 2024

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)
Stayed 2 nights in Jun 2023

10/10 Excellent

Somayeh Sadat

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 3 nights in Jun 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel

Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
Stayed 3 nights in Aug 2022

4/10 Poor

Tom

Liked: Cleanliness, property conditions & facilities, room comfort

Not a 5 star feeling

Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night. We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mitja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Steve H

Stayed 1 night in Dec 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Irena

Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities, room comfort

Majestic stay at Lake Lucern

Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

victor

Stayed 2 nights in Jul 2024

10/10 Excellent

Alina

Stayed 3 nights in Jun 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Sake-palis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Elnora

Stayed 4 nights in Jun 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Bettina

Stayed 2 nights in May 2024

10/10 Excellent

maria rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023