Engenheiro Passos Vacations

The pool, gym, and full 6th floor were closed during our stay with no pre warning. The only compensation offered was a massage which given the amount we paid for 4 nights I was not very pleased. The rooms were also tiny. However, the staff and breakfast were great.

The disappointment started when I asked about an early check in. The rudeness of the email I received was impressive. It was not helpful, not clear, the language was poor, and the tone was simply rude, to the point that I had to complain about it. The room itself felt like they were constantly trying to patch things up rather than properly maintain it. The toilet door was only half painted and showed clear signs of wear and tear. The same could be said for almost everything in the toilet. Near reception, by the lift, there was a socket hanging from the wall. Maybe they were planning to install a light there? I really don't know. The signs everywhere looked old and tired, and overall, I don't even have words for the condition of the place.

The property is old and the rooms are old, only the lobby has been refurbished to look modern. They did not clean my room once even after asking, and the breakfast is quite bad and crowded. I would stay here again only for the low price but it is not a good hotel.

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