Emst Vacations

The room was clean but oddly shaped and impractical and the lighting was too bright

Very welcoming and ideally situated, rooms were clean and tidy, staff were excellent especially Rick. Only issue no air-con

Just stayed for 5 nights (which was originally meant to be 3) at the Hotel Jakarta. And honestly, how refreshing it is to find a hotel that actually exceeds our expectations. The room was beautiful, the breakfast was tasty and fresh, the hotel itself is very modern and hip, and the staff were also very helpful & friendly. But on that, my partner and I would like to put a shout out in particular for a lovely young lady called Juliette at reception. We had a situation where we had to cancel our riverboat cruise at the very last minute, due to diminishing water levels, and had to pivot to create a new 14 day plan leading to our follow on itinerary in Budapest. We were quite frazzled coming off a 13 hour flight from Singapore, and very tired when we turned up at the hotel. Juliette went out of her way to make us comfortable, assisted us with being able to make the necessary phone calls to our riverboat company back home. Organised an early check-in and even left a nice surprise in our room for our anniversary. If they say a hotel is only as good as it’s staff, then I hope management is looking after Juliette. Because she is an absolute asset to your hotel, & really made us feel like people rather than numbers, when it counted. And a quick tip if you’re staying here, to save you walking unnecessarily to & from the Tram stop, to get to & from Amsterdam train/bus station. Take 43 bus which picks up & drops off right near the hotel’s side entrance.

The hotel was perfect for our 2 day trip to Amsterdam. Located near the train station yet in a quiet neighborhood. Staff was welcoming and very friendly. Highly recommend