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SureStay Hotel by Best Western Ottawa

2.5 star property
Hotel in Ottawa with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Indoor pool
Indoor pool
Lobby
Business center
SureStay Hotel by Best Western in Ottawa welcomes travelers with continental breakfast and an indoor pool. Enjoy practical amenities like WiFi, a business center, and free self parking. Guests particularly appreciate the helpful, friendly staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Free WiFi
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
212 E 23rd Street, Ottawa, KS, 66067

What's nearby

  • Teen Park - 20 min walk - 1.1 miles
  • Ottawa University - 3 min drive - 2.0 miles
  • City Park - 4 min drive - 2.5 miles
  • Forest Park - 6 min drive - 3.4 miles
  • Old Depot Museum - 6 min drive - 3.4 miles

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Dairy Queen - ‬2 min drive
  • ‪Sonic Drive-In - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

Property highlights
SureStay Hotel by Best Western Ottawa provides amenities like free continental breakfast and a business center. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Express check-out, a front-desk safe, and a 24-hour front desk
  • Smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 52 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Cribs (infant beds) are available for USD 5.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Is SureStay Hotel by Best Western Ottawa pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at SureStay Hotel by Best Western Ottawa?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Ottawa?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at SureStay Hotel by Best Western Ottawa?

Check-out is at 11 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is SureStay Hotel by Best Western Ottawa located?

Situated in Ottawa, this hotel is within 1 mi (2 km) of Prairie Spirit Trail State Park and Teen Park. Ottawa University and City Park are also within 3 mi (5 km).

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SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 174 out of 555 reviews
Rating 8 - Good. 198 out of 555 reviews
Rating 6 - Okay. 95 out of 555 reviews
Rating 4 - Poor. 61 out of 555 reviews
Rating 2 - Terrible. 27 out of 555 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and easy out! Great room for the price!
Stayed 1 night in Sep 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
Stayed 1 night in Oct 2025

8/10 Good

Katherine

Liked: Staff & service
Staff was very friendly and helpful at check in. She had to move us because the first room smelled strongly of smoke. Breakfast was limited. It is very convenient to the freeway and fast food restaurants.
Stayed 1 night in Oct 2025

8/10 Good

Juelis

Liked: Staff & service, amenities, property conditions & facilities
I like that it was close to the University. Walmart is Next door, and Restaurants are very close by. It was a very convenient Stay.
Stayed 4 nights in Aug 2025

6/10 Okay

Crystal

Liked: Staff & service
The staff were very friendly and helpful! Unfortunately I found a large leggy bug in my room along with some dead ones and a few flies. The bed was semi-comfortable and the walls are thin. Ive stayed in better for cheaper. I wish I could say I will stay again, but I most likely won’t. But again, the staff was great!
Stayed 3 nights in Oct 2025

4/10 Poor

Janet

Liked: Staff & service
We slept well and the AC was amazing. There was mold
Stayed 1 night in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Bed needs proper pillows and mattress was not great. Otherwise nice place.
Stayed 2 nights in Sep 2025

4/10 Poor

Greg

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice area. Tub was filthy and sink area was also . Didn't use shower just slept and left.
Stayed 1 night in Sep 2025

6/10 Okay

Deanna

Liked: Staff & service
It's ok.
Stayed 2 nights in Aug 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Lacking on items- pool was out of order and I wish we had notice of that.
Stayed 2 nights in Oct 2025

6/10 Okay

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
This property was decently kept. It is not luxurious, but appropriately priced. The walls were a tad thin. I am glad our neighbors were relatively quiet. But I bet they didn't like us. We were visiting our son and stayed in the room to chit chat. The pool was not operational, but we didn't intend on using the pool. There were some minor repairs that could have been made to the room (missing or borken outlet covers, the toilet wobbled) and I wish they provided a broom - as the floors are not carpeted and we tracked in some dirt. I would book again for the money saving opportunity.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in May 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Gaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Staff were very friendly and reasonable price.
Stayed 1 night in Mar 2025

6/10 Okay

Steve

Disliked: Staff & service, property conditions & facilities
Came in the facility and was greeted nicely. Must of had a trainee taking my information. It was very slow and hard to understand the person in charge. Went to our room and couldn’t get in so the office person came and helped. Directions were that the light would turn green after reading the chip on the card but always stayed red.
Stayed 1 night in Sep 2025

10/10 Excellent

Jt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 5 nights in Dec 2024

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a high cost of too much stay.
Stayed 1 night in May 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in May 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Nov 2024

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. All of the linen did not appear to be cleaned from previous stays. They were stained and dingy. The refrigerator, soap dispenser and the floor were all filthy. There was a fly swatter in the room and dead bugs. There was water damage on the walls and ceiling causing cracks and holes in the plaster. There was a wire sticking out of the wall. The key card had to be reprogrammed 3 times to work properly. The pool was closed, which could have been told during the reservation, it had a small amount of water in it that was green and the area was being used as storage. There were dead bugs in the pool room windows and looked filthy. The area was sketchy as well.
Stayed 3 nights in Oct 2025

4/10 Poor

Gale

Disliked: Cleanliness, amenities, property conditions & facilities
I'll never stay here again. Card key barely worked, ice machine was not working, swimming pool was shut down.
Stayed 1 night in Jun 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Stayed 3 nights in Dec 2024

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