“I had higher expectations of the hotel, due to the high ratings. However, when we arrived, the pool & hot tub were closed, the pillows were all lumpy, the bed was extremely firm, the shower light did not work, and the conditioner bottle was broken. At the front desk, the host verbally announced our room number and someone else’s information was displayed on the tablet. There were a variety of options on the continental breakfast but the quality was disappointing. Next time, I’ll find somewhere...