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Oak Ray Ella Gap Hotel

Property class: 3

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Photo gallery for Oak Ray Ella Gap Hotel

Mountain view - Oak Ray Ella Gap Hotel (Ella)
Front of property - evening/night - Oak Ray Ella Gap Hotel (Ella)
Property amenity - Oak Ray Ella Gap Hotel (Ella)
Executive lounge - Oak Ray Ella Gap Hotel (Ella)
Lobby - Oak Ray Ella Gap Hotel (Ella)
At Oak Ray Ella Gap Hotel, you can look forward to an airport shuttle, a grocery/convenience store, and a terrace. Be sure to enjoy a meal at the on-site international cuisine restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

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Room options

Available filters for rooms
Showing 4 of 4 rooms

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Room

Deluxe Triple Room

  • 200 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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Room

Deluxe Quadruple Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Room

Deluxe Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

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A hotel room with two beds, a desk, a chair, a television, and a mirror.

Deluxe Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Located in Ella, Oak Ray Ella Gap Hotel is in the city center and near a train station. Nine Arches Bridge and Dhowa Rock Temple are local landmarks, and some of the area's activities can be experienced at Suwadivi Ayurveda Health Care and Amphitikanda Tea Estate. Visit our Ella travel guide
Map
Passara Road, Ella, Uva Province, 90090

What's nearby

  • A blue train on a curved bridge through a dense forest.
    Nine Arches Bridge
    8 min drive - 1.6 miles
  • Nature Trail Ella
    3 min walk - 0.2 miles
  • Kital Ella Waterfall
    1 min drive - 0.7 miles
  • Kinellan Tea Factory
    2 min drive - 1.2 miles
  • Flying Ravana Mega Zipline
    6 min drive - 1.9 miles

Getting around

  • Ella Railway Station
    5 min drive

Restaurants

  • Chill Cafe
    3 min walk
  • 360 Ella
    1 min walk
  • Barista
    1 min walk
  • Matey Hut
    9 min walk
  • Dream Café
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: USD 8 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Fireplace
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 8 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Does Oak Ray Ella Gap Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Oak Ray Ella Gap Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Oak Ray Ella Gap Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Oak Ray Ella Gap Hotel?

Check-out is at noon.

Does Oak Ray Ella Gap Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 110 per vehicle applies.

Where is Oak Ray Ella Gap Hotel located?

Located in the heart of Ella, this hotel is within a 5-minute walk of Ella Spice Garden Cooking Lessons and Suwadivi Ayurveda Health Care. Nature Trail Ella and Kinellan Tea Factory are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Oak Ray Ella Gap Hotel Reviews

5.4

6.2

Cleanliness

8.4

Location

6.4

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 1 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 5 out of 11 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stadthotel mit Pool, AC und Minifridge

Saubere geräumige Zimmer mit Balkon, aber im Zentrum von Ella: viele LKW, viele Tuktuk, Abgase , Ruhe ab ca 22.00. Staff war sehr hilfreich, spricht gut englisch, erfüllt Sonderwünsche umgehend. Frühstücksbuffet war für 5 Euro schwach, als Brotbelag gabs keine Wurst, nur eine Sorte Käse, dafür viel warmes Srilankaessen. Restaurant nebenan gehört zum Hotel. Ella an sich ist hässlich, laut und stinkig. Der Clou sind eben die Bahn, das Hochland, der Tee.
Stayed 2 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid by all means if you can

Our stay was more than disappointing and fully confirms the other negative reviews on this and other platforms. Unfortunately other properties were fully booked at time of booking and as we were only staying for the night, we figured this could be a great value for money place. How wrong we were! As our driver dropped us in front of the hotel, I thought he must have made a mistake. The hotel facade does not look anything like the pictures and is covered in what looks to be a construction site. The other images of the rooms by no means represent reality either and have been photoshopped to make them look new, while in reality it is the exact opposite. Check-in was mostly efficient but the big shock came when we entered the hotel area post the lobby. The entire hotel smelled like sewage and our room on the 3rd floor was not spared by this smell either. Rooms are not maintained at all and the room's condition is more than appalling for the money charged. I read one review about the condition of the bedframes - and had a similar experience. The beds do not have any slats, rather they have a thin plywood insert in place of the slats. The mattresses are super thin (10cm) and cheap quality, just laying down for more than a minute (normal body weight!) makes your back / hips sink right into the plywood. We felt as if we were laying on the concrete floor and had the most uncomfortable sleep. Avoid this place by all means if you can and look for other alternatives!
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Liked: Staff & service

Nice pool and helpful staff

Very helpful staff and a nice pool to relax by after a morning of walking however the room was basic and we wished we had booked one with a balcony, also no fridge.
Stayed 2 nights in Jan 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing good at this hotel. The room was tiny, bathroom even smaller. It was a glass partitioned shower but the bathroom was flooded by water seeping through the bottom. Elevator got stuck half way due to electricity failure. Electricity was failing numerous times. The front desk was so poor and unhelpful Would not stay here ever again. Will spread the word around not to stay here.
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Der check in war etwas mühsam, dass hotel an sich okay, aber für die Gegend recht überteuert für das, was man kriegt.
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
we were first put into a room with two beds, staff promptly upgraded us. room and general hotel had quite a damp smell to it but I feel its the ella area, wet season and being in the mountains. perhaps dehumidifiers in rooms may help. staff were very helpful and hotel was in great proximity to everything ella has to offer.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Great location

Good clean hotel in great location. Pool was a good inclusion. Service wasn’t up to the usual high standard of other hotels in the country.
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Don’t think twice - skip this hotel!

We booked this hotel after reading quite a few of the reviews - some good, some bad. We were spending only one night, it couldn’t be that bad....we were proven wrong! We arrived in the afternoon and checked in 7 PM - the experience was pretty much what you expect. The staff told us that we had been given a “very nice room”. We got to the room and realized that our room was one of the very few rooms that did not have a balcony or any view to the beautiful outside. Disappointing, but did not think too much about it! We placed our bags in the room and went to the restaurant. We had fried rice and a sea-food platter...the fried was decent but the sea food was outright embarrassing.. the fish dry as cardboard, the crab the smallest crab I have ever seen with no meat on it, the squid-rings burnt, and tiny shrimps not worthy the stick they were on... the service was okay. After exploring Ella a bit we decided to go to bed.. we got back to the hotel at 11:45PM and realized that the “new” bedsheets/pillowcases were dirty!! Walked down to the reception - met be a sign telling us that the reception was unattended as from 10:00PM. Back in the room we called the general manager - no answer!We tried all numbers listed at the hotel room - no response! We even contacted Hotels.com which tried to get a hold of the manager. After 1h we managed to get a hold of security that contacted someone to fix it....! Needless to say, we’ll not be returning or recommending this nightmare hotel to anyone
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Room comfort

Good location, ok hotel

Can’t beat the location of this hotel and at a reasonable price. Breakfast was good and WiFi was fine. Room was a bit tired and I had issues with A/C and the fan. Pool wasn’t open on my first day which was disappointing. Staff were helpful and friendly.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
Vi hade inte en bra upplevelse av hotellet, ett hotellrum som vi betalade ett överpris för. Vi visste inte att det var under byggnation och vi fick utstå störande ljud fram till 22.30. Info om utrymningsvägar saknades, brandvarnare saknades, saftybox var låst, hissen var inte i funktion, dörren till rummet var tunn och allt ljud från korridoren hördes, varmvatten saknades och receptionen var inte intresserade av oss. Det enda som var positivt var frukosten.
Stayed 1 night in Dec 2017
Verified review

2/10 Terrible

Disliked: Property conditions & facilities, room comfort

Renovation work

We should been told about the refurbishment work done to the front of the hotel.lift and Wi-Fi were not working properly. The staff however were very friendly. Room was clean but due to the renovation work, all you could hear was the drilling .
Stayed 2 nights in Oct 2017