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Ella Mount Heaven Hotel

Property class: 3

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Photo gallery for Ella Mount Heaven Hotel

A balcony with wicker furniture, a table set for two, and potted plants. - Ella Mount Heaven Hotel (Ella)
A spacious room with a large bed, a seating area with chairs, and a ceiling with a wooden beam structure. - Ella Mount Heaven Hotel (Ella)
A pool area with a view of the mountains, a wooden chair, and orange curtains. - Ella Mount Heaven Hotel (Ella)
A restaurant with tables and chairs, hanging lights, and a Coca-Cola refrigerator in the background. - Ella Mount Heaven Hotel (Ella)
A room with a large window offering a view of a hilly landscape. There are two chairs and a small table. - Ella Mount Heaven Hotel (Ella)
Take advantage of a free daily manager's reception, a terrace, and a coffee shop/cafe at Ella Mount Heaven Hotel. Take some time to relax at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

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Room options

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Deluxe Double or Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room, Mountain View

A wooden-paneled room with a bed, a small table, and a wall-mounted TV.

Deluxe Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Room, Mountain View

A hotel room with a large pool, wooden furniture, and a bed with a headboard.

Junior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Ella is home to Ella Mount Heaven Hotel. Suwadivi Ayurveda Health Care and Amphitikanda Tea Estate are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ravana Falls and Ravana Falls. Visit our Ella travel guide
Map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090

What's nearby

  • Kital Ella Waterfall
    3 min drive - 1.6 miles
  • Ravana Falls
    4 min drive - 2.1 miles
  • Ravana's Cave
    4 min drive - 2.3 miles
  • Nature Trail Ella
    6 min drive - 3.2 miles
  • Kinellan Tea Factory
    7 min drive - 3.9 miles

Getting around

  • Ella Railway Station
    12 min drive

Restaurants

  • Chill Cafe
    4 min drive
  • 360 Ella
    4 min drive
  • Barista
    3 min drive
  • Matey Hut
    4 min drive
  • Chingu Restaurant
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 5 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 3 indoor pools
  • Children's pool
  • Laundry facilities
  • Living room
  • Private pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV
  • Private pool

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (December 25) Gala Dinner per adult: USD 12
  • Christmas Day (December 25) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 8 for adults and USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

Frequently asked questions

Does Ella Mount Heaven Hotel have a pool?

Yes, this property has 3 Indoor pools and a children's pool.

Is Ella Mount Heaven Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Ella Mount Heaven Hotel?

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Ella Mount Heaven Hotel?

Check-out is at 11:00 AM.

Does Ella Mount Heaven Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 8000 per vehicle applies.

Where is Ella Mount Heaven Hotel located?

Situated in Ella, this spa hotel is within 2 mi (3 km) of Ravana Falls, Ravana Falls, and Kital Ella Waterfall. Ravana's Cave and Suwadivi Ayurveda Health Care are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ella Mount Heaven Hotel Reviews

5.4

5.6

Cleanliness

5.2

Amenities

8.4

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019
Verified review

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024
Verified review

4/10 Poor

Chamila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Mohamad

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Angela

Disliked: Cleanliness, communication

NEvER AGAIN

When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Rahamat

Disliked: Cleanliness, room comfort, communication

Worst hotel in this universe

The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Angie Mui Gek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Mohamed azeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019