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SureStay Hotel by Best Western Bardstown General Nelson

2.5 star property
Travelers enjoy complimentary breakfast before spending the day between the outdoor pool's sunny warmth and the indoor fireplace's cozy glow

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Photo gallery for SureStay Hotel by Best Western Bardstown General Nelson

Exterior - SureStay Hotel by Best Western Bardstown General Nelson (Bardstown)
Lobby - SureStay Hotel by Best Western Bardstown General Nelson (Bardstown)
Garden - SureStay Hotel by Best Western Bardstown General Nelson (Bardstown)
Reception - SureStay Hotel by Best Western Bardstown General Nelson (Bardstown)
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi - SureStay Hotel by Best Western Bardstown General Nelson (Bardstown)
SureStay Hotel by Best Western Bardstown General Nelson offers a welcoming retreat in central Bardstown. Relax by the lobby fireplace, stroll through the garden, or use the laundry facilities. Enjoy a daily complimentary self-serve breakfast with attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Yard
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Yard
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(43 reviews)

Highlights

Yard
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Bardstown is home to SureStay Hotel by Best Western Bardstown General Nelson. Spalding Hall and My Old Kentucky Home State Park are local landmarks, and the area's natural beauty can be seen at Basil's Lake and Highway Lake. Shaq & Coco and At Mary's are also worth visiting. Visit our Bardstown travel guide
Map
411 West Stephen Foster Ave, Bardstown, KY, 40004

What's nearby

  • Federal Hall, the home that inspired Stephen Foster's song My Ol Kentucky Home, now sits in a state park in Kentucky
    My Old Kentucky Home State Park
    14 min walk - 0.8 miles
  • Basilica of St Joseph Proto-Cathedral
    2 min walk - 0.1 miles
  • Spalding Hall
    3 min walk - 0.2 miles
  • Oscar Getz Museum of Whiskey
    3 min walk - 0.2 miles
  • Bardstown Art Gallery
    5 min walk - 0.3 miles

Getting around

  • Louisville Intl. Airport (SDF)
    47 min drive

Restaurants

  • McDonald's
    2 min drive
  • Burger King
    3 min drive
  • Wendy's
    2 min drive
  • Lee's Famous Recipe Chicken
    3 min drive
  • Jose Y Los Tres Amigos
    3 min drive

About this property

SureStay Hotel by Best Western Bardstown General Nelson

Property highlights
At SureStay Hotel by Best Western Bardstown General Nelson, you can look forward to free self-serve breakfast, a garden, and laundry facilities. In addition to a fireplace in the lobby and a business center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking
  • Luggage storage, a TV in the lobby, and meeting rooms
  • A vending machine, a 24-hour front desk, and concierge services
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All guestrooms at SureStay Hotel by Best Western Bardstown General Nelson feature perks such as free international calls and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Bathrooms with hydromassage showers and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Private yards, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SureStay Hotel by Best Western Bardstown General Nelson Hotel
General Nelson Inn Bardstown
General Nelson Bardstown
General Nelson

Frequently asked questions

Does SureStay Hotel by Best Western Bardstown General Nelson have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is SureStay Hotel by Best Western Bardstown General Nelson pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Bardstown General Nelson?

Check-in begins at 4 PM.

What time is check-out at SureStay Hotel by Best Western Bardstown General Nelson?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Bardstown General Nelson located?

Situated in Bardstown, this hotel is within a 5-minute walk of Basilica of St Joseph Proto-Cathedral and Bardstown Art Gallery. Spalding Hall and Oscar Getz Museum of Whiskey are also within 10 minutes.

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Reviews

SureStay Hotel by Best Western Bardstown General Nelson Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 423 out of 925 reviews
Rating 8 - Good. 371 out of 925 reviews
Rating 6 - Okay. 87 out of 925 reviews
Rating 4 - Poor. 32 out of 925 reviews
Rating 2 - Terrible. 12 out of 925 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quaint facility with a friendly helpful staff. We will stay there again!
Stayed 5 nights in Oct 2025

10/10 Excellent

Daina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for BourbonFest
Stayed 1 night in Sep 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very accommodating and super nice staff.
Stayed 5 nights in Sep 2025

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
Room is very clean, staff are all so sweet, and the breakfast is very good too! We had a very pleasant stay and room temp and bed comfort was great! We will def stay again even though it’s not a huge room and it’s an older hotel, it’s well kept up. Great location too!
Stayed 2 nights in Oct 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location clean no frills

Great location for walking to downtown area. Clean, not fancy. Good free breakfast on premises. Would stay again.
Stayed 3 nights in Sep 2025

8/10 Good

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean modern room. Good A/c.
Stayed 3 nights in Oct 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean for being an older hotel. Little pricey for type of hotel but overall great!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun Family Vacation

We have stayed at this hotel many times. It is clean, and comfortable. We love the pool, the breakfast, and the close proximity to town.
Stayed 1 night in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice location and breakfast was good.
Stayed 1 night in Jun 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice bathroom, quiet, great breakfast
Stayed 2 nights in Oct 2024

8/10 Good

bethany m

Liked: Amenities, property conditions & facilities
Pool area was awesome and the breakfast lady was fantastic, room was clean but I do think they need to spray for bugs in and around the rooms, other than that I would stay here again
Stayed 2 nights in Jul 2025

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great location!!
Stayed 2 nights in May 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Room was clean, bed was comfy. They offered free hot breakfast with your stay. My only disappointment was the fridge didn’t get cold enough, and the pool wasn't available
Stayed 5 nights in Sep 2025

8/10 Good

Seth Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay. Property was neat and clean and staff was helpful.
Stayed 1 night in Oct 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast both food and location. Outdoor sitting areas are nice feature.
Stayed 2 nights in Apr 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel for a visit to Bardstown

A nice hotel for a visit to Bardstown. It is a short drive to most of downtown action and restaurants.
Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet area. Beds were comfortable. Would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a stay in bardstown, easy walk to the center, plenty of parking, spacious room. Couldnt ask for better value for money and location.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Terrible

Stay was great but house cleaning is very very poor!
Stayed 3 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely stay here!

Wonderful facility and staff! The maintenance to the pro was outstanding. The staff was friendly, helpful and kind!
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My wife and I were VERY pleased. Great place.

My wife and I were very pleased. Everything about this place was great. Check in, room, bathroom, beds, TV, place to hang clothes, lighting, breakfast, convenient location, check out, everything was great. Why can't all hotels just do it right? This place knows how to provide a clean, comfortable room with a TV that's easy to use and working fixtures in the bathroom. What more could you want?
Stayed 3 nights in Jul 2025

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was no problem at all; the room was adequate; bathroom had a bidet! Loved that! Very roomy bathroom; bed and pillows were very comfortable; swimming pool was clean, had a spa area in the pool; breakfast was good and plentiful. The staff made me and my sister feel at home. The location is PERFECT for visiting downtown Bardstown and My Old Ky Home. I’m not big on motel stays but this was an excellent choice and I highly recommend it. The only issue is that the bathtub was a little slippery so be aware of that. Otherwise excellent 2 night stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Cindi

Liked: Property conditions & facilities
Rooms have been updated and are nice. Breakfast was good. Staff were friendly and helpful.
Stayed 3 nights in Sep 2024