Vacations Close To El Pinacate and Gran Desierto de Altar Biosphere Reserve

So I stayed here for my 21st birthday which was 7 years ago, & I just stayed again my second time & both times I wasn’t disappointed!! I highly recommend the Panoramic Suite. It was so spacious and beautiful! I had a great time. I’ll definitely be returning.

Service and check-in was not good. Elevators were horrible and there was no staff available to coordinate a better elevator experience. My room smelled like mamajuana and housekeeping cleaned my room once in 3 days.

The rooms are clean, the staff was lovely and very helpful

I was assigned to a real big suite with a separate sitting area and a wonderful king size bed. The drain in both, the shower and the sink were super slow that at one point only one of us took a shower and the other person had to wait for over 45 minutes before the water went down the drain. The casino has a rundown feel but since I was not there to gamble it didn't matter. At a casino bar I ordered a drink that was so watered down that it tasted bad. I will probably stay there again in the future just because I really loved the suite. I will stay away from the bar, though.

For a luxury hotel, would have liked to check in with a person, Never spoke to anyone, did everything at a kiosk. Also, was charge for a snak in the room, when i did not eat anything……after i moved one of the snacks on the counter looking for a tablet there was a sign for …..found it on the other side of room….ugh!!!! and read that we should not touch at all…….then read that if we had leftovers we could not have kept in frig in room. We had a great meal at Jean and George’s….but could not take any leftovers…..lastly no ice bucket in room….. Now, the Spa was amazing!!!!