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Aparthotel

The Palms Hotel

Property class: 2.5

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Photo gallery for The Palms Hotel

Standard Apartment, Balcony, Pool View | Interior - The Palms Hotel (El Penol)
Luxury Apartment, 2 Bedrooms, Mountain View | Bathroom | Hair dryer, towels, soap, shampoo - The Palms Hotel (El Penol)
Exterior - The Palms Hotel (El Penol)
Luxury Apartment, 2 Bedrooms, Mountain View | Minibar, in-room safe, individually furnished, iron/ironing board - The Palms Hotel (El Penol)
Standard Apartment, Balcony, Pool View | Private kitchen | Full-size fridge, microwave, oven, stovetop - The Palms Hotel (El Penol)
Located close to Old Peñol Replica and Rock of Guatapé, The Palms Hotel provides a terrace, a garden, and a hot tub. Treat yourself to a sports massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Parking included
  • Free WiFi
  • Spa

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Apartment, 2 Bedrooms, Mountain View

Luxury Apartment, 2 Bedrooms, Mountain View | Bathroom | Hair dryer, towels, soap, shampoo

Luxury Apartment, 2 Bedrooms, Mountain View

  • Mountain view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Apartment, Balcony, Mountain View

Superior Apartment, Balcony, Mountain View | Living area | 55-inch Smart TV with cable channels, heated floors

Superior Apartment, Balcony, Mountain View

  • Mountain view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Apartment, Balcony, Pool View

Standard Apartment, Balcony, Pool View | Interior

Standard Apartment, Balcony, Pool View

  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Apartment, Mountain View

Family Apartment, Mountain View | Private kitchen | Full-size fridge, microwave, oven, stovetop

Family Apartment, Mountain View

  • Mountain view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

About the neighborhood

Located in El Peñol, The Palms Hotel is in a rural area and near a boardwalk/promenade. Old Peñol Replica and Plazoleta de los zocalos are notable landmarks, and the area's natural beauty can be seen at Peñol-Guatapé Reservoir and Rock of Guatapé. Don't miss out on a visit to Valerio Antonio Jimenez Cultural Center. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our El Peñol travel guide
View more Aparthotels in El Peñol
Map
Via Vereda Guamito, El Penol, Antioquia, 053857

What's nearby

  • Peñol-Guatapé Reservoir
    Peñol-Guatapé Reservoir
    6 min drive - 1.6 miles
  • Rock of Guatapé
    Rock of Guatapé
    20 min drive - 5.6 miles
  • Old Peñol Replica
    4 min drive - 1.2 miles
  • Parque Comfama
    23 min drive - 6.2 miles
  • Piedra del Marial
    33 min drive - 7.7 miles

Getting around

  • Jose Maria Cordova Intl. Airport (MDE)
    79 min drive

Restaurants

  • Casa Colombia
    18 min drive
  • Pier 72 Restaurante
    3 min drive
  • Alex Parrilla
    11 min drive
  • Típicos El Peñol
    11 min walk
  • Praia Beach Club
    17 min drive

About this property

The Palms Hotel

Along with 15 outdoor pools, this smoke-free aparthotel has a hot tub and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and charcoal grills. Each apartment boasts a heated floor and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences like a refrigerator and a microwave. Change of towels is available on request.
The Palms Hotel offers 4 accommodations with minibars and safes. These individually furnished accommodations include dining tables. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This El Peñol aparthotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 55-inch Smart televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and change of towels can be requested. Housekeeping is provided daily.

15 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

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Property amenities

Pool/Spa

  • 15 outdoor pools
  • Deep-tissue massages
  • Fenced pool
  • Free pool cabanas
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Pool gate
  • Pool loungers
  • Prenatal massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Outlet covers
  • Pool gate
  • Stair gate

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop

Dining

  • Dining table
  • Minibar

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Heated floor

Entertainment

  • 55-inch smart TV with cable channels
  • Games

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor furniture
  • Terrace
  • Walkway to water

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Handrails in hallways
  • Handrails in stairways
  • No elevator
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Smoking not allowed

Services and conveniences

  • Change of towels on request
  • Daily housekeeping (for a fee)
  • Iron/ironing board
  • Proposal/romance packages
  • Safe

Location highlights

  • In a rural location
  • In the mountains
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the boardwalk/promenade
  • Near the marina

Things to do

  • Inflatable splash pad
  • Water sports equipment
  • Boat tours nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Surf lessons nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 4 floors
  • 4 units
  • Built in 2019
  • Garden
  • Individual furnishings
  • Renovated - November 2025
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: COP 40000 per accommodation, per night (varies based on length of stay)
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 400000 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: COP 400000 (roundtrip)
  • Housekeeping fee: COP 40000 per day
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Parties and events are allowed on site
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 259808

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Palms Hotel have a pool?

Yes, this property has 15 outdoor pools. Pool access is from 8:00 AM–9:00 PM.

Is The Palms Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Palms Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palms Hotel?

Check-out is at noon.

Does The Palms Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 400000 per vehicle applies.

Where is The Palms Hotel located?

Situated near the airport, this aparthotel is 1.3 mi (2.1 km) from Peñol-Guatapé Reservoir and 1.4 mi (2.2 km) from Old Peñol Replica. Rock of Guatapé and Parque Comfama are also within 6 mi (10 km).

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Reviews

The Palms Hotel Reviews

10

Exceptional

10

Cleanliness

10

Amenities

10

Property conditions & facilities
Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

Verified

10/10 Excellent

Juan David

Liked: Cleanliness, amenities, property conditions & facilities, communication
El lugar está muy bonito, tranquilo, cómodo y el paisaje increíble. La anfitriona estuvo muy atenta en todo momento a nuestras necesidades, recomiendo mucho el lugar si lo que buscan es pasar tiempo en familia y en un lugar tranquilo.
Stayed 2 nights in Dec 2025