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Hotel Indigo El Paso Downtown by IHG

Property class: 3.5

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

A rooftop pool area with lounge chairs and a view of modern buildings. - Hotel Indigo El Paso Downtown by IHG (El Paso)
A staircase leading to a lobby with a patterned wall, a wooden ceiling, and a glass door entrance. - Hotel Indigo El Paso Downtown by IHG (El Paso)
A restaurant interior with high ceilings, exposed beams, and a variety of seating options including booths and tables. - Hotel Indigo El Paso Downtown by IHG (El Paso)
A cityscape with a fountain featuring flames, surrounded by buildings including a BBVA Compass bank. - Hotel Indigo El Paso Downtown by IHG (El Paso)
A modern bar area with a central seating arrangement, bar counter, and a city view. - Hotel Indigo El Paso Downtown by IHG (El Paso)
Near Paso del Norte International Bridge, Hotel Indigo El Paso Downtown by IHG provides a terrace, a library, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

A modern hotel room with a large bed, a desk, a chair, and a television.

Standard Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(94 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a bed, a desk, a chair, and a wardrobe.

Standard Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the outdoors.

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A modern living room with a black leather sofa, a wooden coffee table, and a yellow table. There are framed pictures on the wall and a kitchen area in the background.

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a window with curtains, and a painting on the wall.

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a lamp, framed pictures on the wall, and a door leading to another room.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(21 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

A modern living room with a black leather sofa, a wooden coffee table, and a yellow table. There are framed pictures on the wall and a kitchen area in the background.

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with a bed, a desk, a chair, a mirror, and a wall with a colorful poster.

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in El Paso, Hotel Indigo El Paso Downtown by IHG is in the city center. Fort Bliss is a notable landmark, and travelers looking to shop may want to visit Sunland Park Mall and Cielo Vista Mall. Insights Science Museum and Chamizal National Memorial are also worth visiting. Visit our El Paso travel guide
Map
325 N. Kansas Street, El Paso, TX, 79901

What's nearby

  • Plaza Theater
    5 min walk - 0.3 miles
  • El Paso Symphony Orchestra
    5 min walk - 0.3 miles
  • Abraham Chavez Theater
    7 min walk - 0.4 miles
  • Southwest University Park
    7 min walk - 0.4 miles
  • Judson F. Williams Convention Center
    9 min walk - 0.5 miles

Getting around

  • El Paso Union Depot
    17 min walk
  • El Paso International Airport (ELP)
    16 min drive

Restaurants

  • Barrio Eats & Drinks
    5 min walk
  • Coffee Box
    4 min walk
  • The Pizza Joint, Downtown
    3 min walk
  • Mamacitas
    1 min walk
  • Park Tavern
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered, secured valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Indigo El Paso Downtown by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Hotel Indigo El Paso Downtown by IHG pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 21 per day.

What time is check-in at Hotel Indigo El Paso Downtown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Indigo El Paso Downtown by IHG?

Check-out is at 11 AM.

Where is Hotel Indigo El Paso Downtown by IHG located?

Located in Downtown El Paso, this hotel is within 1 mi (2 km) of San Jacinto Plaza and University of Texas at El Paso. Sensorium and Plaza Theater are also within 10 minutes. El Paso Union Depot is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Indigo El Paso Downtown by IHG Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 693 out of 1000 reviews
Rating 8 - Good. 128 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean with beautiful viewing the staff were so welcoming and helpful in showing us to the lobby area and grabbing bags for us !
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and it was very clean and the restaurant had beautiful ambience and the mamas enchiladas were the best I’ve ever had
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing and made the stay perfect.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. The hotel is in a great location close to many restaurants and bars downtown El Paso.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at Indigo. The rooms are great, the rooftop pool is always a blast, and they have a damn good bar!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Central location, walking distance to everything. Clean, modern, will stay here again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well kept.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Lovely stay..
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly! The room was clean and big. Although we didn’t use the rooftop pool, it looked amazing! Will definitely stay here again next time.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here! will definitely be back. amazing staff, amazing amenities, and a perfect location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff of any we have stayed for quite some time.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great views from 5th floor lobby
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to El Paso for a business trip. The place was centrally located in Downtown. The room was clean, tastefully decorated and the bed was comfortable. The restaurant downstairs was good and reasonably priced. The only caution I would give is if you have an early morning on weekends avoid rooms by the pool. It becomes a nightclub (Fri/Sat) and the music is loud until midnight.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was beautiful
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room and staff was amazing.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar menu(food) was a great compliment to an evening by the pool.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Dog friendly, did not need to board my dog, so nice. Clean room and friendly staff. Loved the bar on the 5th floor with live music Will stay here again!!!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very clean. The food on the restaurant was very delicious., & staff very friendly.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless staff was friendly and the restaurant Mamacitas was delicious
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lively place
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and bar were great! Coffe shop on the cornered and the food was excellent downtown.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. The hotel staff is very helpful and the location is very convenient to reach out for food and grocery.
Stayed 8 nights in Mar 2026