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Hotel Indigo El Paso Downtown by IHG

3.5 star property
Travelers cool off in the outdoor pool with cabanas or sip drinks at the bar, all while downtown El Paso's vibrant energy beckons just steps from the hotel entrance

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Exterior - Hotel Indigo El Paso Downtown by IHG (El Paso)
Bar (on property) - Hotel Indigo El Paso Downtown by IHG (El Paso)
Restaurant - Hotel Indigo El Paso Downtown by IHG (El Paso)
Bar (on property) - Hotel Indigo El Paso Downtown by IHG (El Paso)
Exterior - Hotel Indigo El Paso Downtown by IHG (El Paso)
Hotel Indigo El Paso Downtown sits in the heart of the city, offering a refreshing outdoor pool with private cabanas and a welcoming bar. Guests maintain their routines in the 24-hour gym and appreciate practical touches like dry cleaning services and attentive concierge staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(85 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in El Paso, Hotel Indigo El Paso Downtown by IHG is in the city center. Fort Bliss is a notable landmark, and travelers looking to shop may want to visit Sunland Park Mall and Cielo Vista Mall. Insights Science Museum and Juan Gabriel Museum are also worth visiting. Visit our El Paso travel guide
Map
325 N. Kansas Street, El Paso, TX, 79901

What's nearby

  • Plaza Theater
    5 min walk - 0.3 miles
  • El Paso Symphony Orchestra
    5 min walk - 0.3 miles
  • Abraham Chavez Theater
    7 min walk - 0.4 miles
  • Southwest University Park
    7 min walk - 0.4 miles
  • Judson F. Williams Convention Center
    9 min walk - 0.5 miles

Getting around

  • El Paso Union Depot
    17 min walk
  • El Paso International Airport (ELP)
    16 min drive

Restaurants

  • Barrio Eats & Drinks
    5 min walk
  • Coffee Box
    4 min walk
  • Wxyz
    3 min walk
  • Mamacitas
    1 min walk
  • International
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Indigo El Paso Downtown by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Hotel Indigo El Paso Downtown by IHG pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 21 per day.

What time is check-in at Hotel Indigo El Paso Downtown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Indigo El Paso Downtown by IHG?

Check-out is at 11 AM.

Where is Hotel Indigo El Paso Downtown by IHG located?

Located in Downtown El Paso, this hotel is within 1 mi (2 km) of San Jacinto Plaza and University of Texas at El Paso. Sun Bowl Stadium is 1.9 mi (3 km) away. El Paso Union Depot is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Indigo El Paso Downtown by IHG Reviews

8.6

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 672 out of 1001 reviews
Rating 8 - Good. 138 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff of any we have stayed for quite some time.
Stayed 3 nights in May 2026
Verified

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar menu(food) was a great compliment to an evening by the pool.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very clean. The food on the restaurant was very delicious., & staff very friendly.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Dog friendly, did not need to board my dog, so nice. Clean room and friendly staff. Loved the bar on the 5th floor with live music Will stay here again!!!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was beautiful
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lively place
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room and staff was amazing.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in later than expected, but Sergio at Valet and Hayden at the front desk were helpful getting us all checked in and settled. I wish we had stayed longer to explore the property and the area better. Overall super cute and comfortable hotel!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless staff was friendly and the restaurant Mamacitas was delicious
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Their hospitality was amazing! The room had an amazing view. Overall an excellent stay.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rodolfo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel great service
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Indigo for three nights. The hotel is beautiful and the rooms are clean and comfortable. The staff does a great job of cleaning and restocking the room each day. The front desk staff are friendly, couteoua and helpful. The on site restaurant is super.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and the staff was super helpful and welcoming. The amenities were also a nice bonus.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Mattress was soft and comfortable. Staff was good, nice pool area, but really just wanted that soft bed.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Great clean friendly Mamacitas is my new fave restaurant!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Good location. Easy valet parking. Nice clean room with comfortable bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight for a birthday event and had dinner at their restaurant Mamacita’s as well. Service was overall good, the room was clean, AC worked perfectly. The rooftop bar area/pool scene is moderately classy but mellow at the same time and service there was awesome-we ordered champagne. They wanted to charge me for parking again upon checkout (parking attendant) even though I paid for it when I arrived. Included VIP parking for hotel guests and a small fridge in rooms would make this a perfect stay. The eclectic vibe and proximity to bars and restaurants is a big plus.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chanit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Clean hotel
Stayed 1 night in Aug 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent, everything was clean. No fridge in room was a drawback.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Staff was accomodating and friendly. Loved the pool and bar!
Stayed 4 nights in Sep 2025
Verified

4/10 Poor

Elyana

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean had a nice view of the pool. No complimentary water in the room. A fan was provided in lieu of poor air conditioning. The TV was not a smart TV… these amenities are pretty basic in other hotels in the same area with a lower nightly rates. You are not allowed food from outside the hotel in the pool area even though their kitchen and bar close early.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Great pool and bar area.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, comfortable beds
Stayed 1 night in Jan 2025