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HI Express El Paso Downtown by IHG

Property class: 2.5

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Photo gallery for HI Express El Paso Downtown by IHG

A modern indoor patio area with glass walls, seating, and a view of the outside. - HI Express El Paso Downtown by IHG (El Paso)
A hotel room with a sofa, a small table, and a dining area with chairs. - HI Express El Paso Downtown by IHG (El Paso)
A modern lobby with a reception desk, a blue accent wall, and a reception area with a counter and shelves. - HI Express El Paso Downtown by IHG (El Paso)
A hotel room with two beds, a desk, a chair, a TV, and a window with a city view. - HI Express El Paso Downtown by IHG (El Paso)
A buffet with various food items in metal containers, a sign indicating 'Cheese Omelet', and a patterned wall in the background. - HI Express El Paso Downtown by IHG (El Paso)
Take advantage of a free breakfast buffet, dry cleaning/laundry services, and a gym at HI Express El Paso Downtown by IHG. In addition to a 24-hour business center, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

A hotel room with a wooden headboard, two white pillows, a bedside table with a digital clock and a telephone, and a folded white towel.

Standard Room

9.0 out of 10
Wonderful
(26 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a bed, a blue sofa, a bedside table with a lamp, and a wall-mounted phone.

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

A hotel room with a wooden headboard, two white pillows, a bedside table with a digital clock and a telephone, and a folded white towel.

Standard Room, 2 Queen Beds (Extra Floor Space)

7.6 out of 10
Good
(10 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a blue sofa, a bedside table with a lamp, and a wall-mounted phone.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(51 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with a wooden headboard, two white pillows, a bedside table with a digital clock and a telephone, and a folded white towel.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(56 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Downtown El Paso, a neighborhood in El Paso, HI Express El Paso Downtown by IHG is near a train station. Fort Bliss is a notable landmark, and travelers looking to shop may want to visit Sunland Park Mall and Cielo Vista Mall. Insights Science Museum and Chamizal National Memorial are also worth visiting. Visit our El Paso travel guide
Map
409 E Missouri Ave, El Paso, TX, 79901

What's nearby

  • El Paso Symphony Orchestra
    5 min walk - 0.3 miles
  • Plaza Theater
    7 min walk - 0.4 miles
  • Abraham Chavez Theater
    7 min walk - 0.4 miles
  • Southwest University Park
    7 min walk - 0.4 miles
  • Judson F. Williams Convention Center
    9 min walk - 0.5 miles

Getting around

  • El Paso Union Depot
    18 min walk
  • El Paso International Airport (ELP)
    16 min drive

Restaurants

  • Barrio Eats & Drinks
    5 min walk
  • Taconeta
    5 min walk
  • Coffee Box
    6 min walk
  • sushiitto
    4 min walk
  • The Pizza Joint, Downtown
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is HI Express El Paso Downtown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at HI Express El Paso Downtown by IHG?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at HI Express El Paso Downtown by IHG?

Check-out is at noon.

Where is HI Express El Paso Downtown by IHG located?

Located in Downtown El Paso, this hotel is within 1 mi (2 km) of San Jacinto Plaza and University of Texas at El Paso. Sensorium and Southwest University Park are also within 10 minutes. El Paso Union Depot is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HI Express El Paso Downtown by IHG Reviews

8.6

Excellent

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 604 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 67 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the hotel was very clean! Breakfast was good too!!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Room was very clean and comfortable, bed was comfortable and everything worked as expected. Staff was friendly and helpful from check-in to check-out. Breakfast had good variety and was fresh. Parking was easy and convenient right by the property. Would definitely stay again and recommend to other travelers.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The front desk staff is rude The breakfast is barely passable Maid service is wonderful Very clean property
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excellent, the staff were super friendly. The room was clean. The only downfall or complaint is that the parking is small and not that great. But had great stay
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great central location. It is not fancy but was clean and the laundry facility was nice. The breakfast had a lot of choices and the staff was friendly and helpful.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Affordable Cleanliness
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Front desk staff professional and attentive. Great breakfast. Well lighted parking. All areas were clean. Guest laundry machines in working order.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay and it did the trick. Good location. Walkable to restaurants.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Great breakfast/ clean property/ too close by the freeway/ without double paned windows very noisy/ ALL ice machines broken or removed/ Helpful staff/courtes staff in kitchen helpful when asking for anything!!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The room was super clean, and staff was very helpful and friendly. Will definitely stay here again.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. There was construction on the parking lot but the staff ensured you were able to park and get around.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good morning Breakfast& friendly staff 10/10
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful and professional during stressful moments of check in and no parking availability. The room needed some extra attention such as we found a few trash items under the tv stand and bathroom needed a better wipe down
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Amenities
Great stay, the pool was not equipped with towels. breakfast was delicious!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there if passing through again. Very clean and good area
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the hotel. The staff was nice. I felt she could’ve gave me a room with a view of the beautiful mountain in the back, but she gave me a room with the view of the parking lot
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy good breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service nice people clean rooms very comfortable welcoming
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Breakfast was above average in offerings. Room was clean. Staff were helpful. Receptionists were adequate but not very outgoing or tourist friendly. Parking lot was very inadequate, not enough parking spaces. The bottom of the pool had dirt collected at spots for the three days of our stay.
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Breakfast was great. Staff was helpful finding me parking when I got in late at night.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay. Definitely will use in future. Easy access. Walkable restaurants. Clean facility and room.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing everything was clean smelled great and the staff was very nice!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable breakfast was good
Stayed 2 nights in Feb 2026