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HI Express El Paso Downtown by IHG

2.5 star property
Downtown hotel offers the perfect blend of convenience and comfort with a breakfast buffet to start the day and a 24-hour business center for travelers on the go

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Photo gallery for HI Express El Paso Downtown by IHG

A modern indoor patio area with glass walls, seating, and a view of the outside. - HI Express El Paso Downtown by IHG (El Paso)
A spacious lobby with a modern design, featuring a light-colored tiled floor, blue and white pillars, and orange seating areas. - HI Express El Paso Downtown by IHG (El Paso)
A buffet with labeled containers of omelets and other dishes. - HI Express El Paso Downtown by IHG (El Paso)
A modern lobby with a reception desk, a blue accent wall, and a reception area with a counter and shelves. - HI Express El Paso Downtown by IHG (El Paso)
A hotel room with a wooden headboard, two bedside tables, a clock, a telephone, and white bedding. - HI Express El Paso Downtown by IHG (El Paso)
HI Express El Paso Downtown, an IHG Hotel, is near Fort Bliss. Guests start with a free breakfast buffet and stay connected via in-room WiFi. The 24-hour business center ensures productivity, while multilingual staff assist with area exploration and laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

A hotel room with a wooden headboard, two bedside tables, a clock, a telephone, and white bedding.

Standard Room

8.8 out of 10
Excellent
(25 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a bed, a blue sofa, a bedside table with a lamp, and a wall-mounted phone.

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

A hotel room with a wooden headboard, two bedside tables, a clock, a telephone, and white bedding.

Standard Room, 2 Queen Beds (Extra Floor Space)

7.6 out of 10
Good
(10 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a blue sofa, a bedside table with a lamp, and a wall-mounted phone.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(46 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with a wooden headboard, two bedside tables, a clock, a telephone, and white bedding.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(51 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Downtown El Paso, a neighborhood in El Paso, HI Express El Paso Downtown by IHG is near a train station. Fort Bliss is a notable landmark, and travelers looking to shop may want to visit Sunland Park Mall and Plaza Las Misiones. Insights Science Museum and Railroad and Transportation Museum are also worth visiting. Visit our El Paso travel guide
Map
409 E Missouri Ave, El Paso, TX, 79901

What's nearby

  • A traditional gazebo with intricate lattice work and a stone base, surrounded by trees and a building in the background.
    University of Texas at El Paso
    15 min walk - 0.8 miles
  • Abraham Chavez Theater
    7 min walk - 0.4 miles
  • Plaza Theater
    7 min walk - 0.4 miles
  • Southwest University Park
    7 min walk - 0.4 miles
  • Judson F. Williams Convention Center
    9 min walk - 0.5 miles

Getting around

  • El Paso Union Depot
    18 min walk
  • El Paso International Airport (ELP)
    16 min drive

Restaurants

  • Barrio Eats & Drinks
    5 min walk
  • Taconeta
    5 min walk
  • Weso Steakhouse
    4 min walk
  • Coffee Box
    6 min walk
  • Mamacitas
    4 min walk

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  • Pool
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, 1,008 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is HI Express El Paso Downtown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at HI Express El Paso Downtown by IHG?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at HI Express El Paso Downtown by IHG?

Check-out is at noon.

Where is HI Express El Paso Downtown by IHG located?

Located in Downtown El Paso, this hotel is within 1 mi (2 km) of San Jacinto Plaza and University of Texas at El Paso. Southwest University Park and El Paso Museum of History are also within 10 minutes. El Paso Union Depot is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HI Express El Paso Downtown by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 578 out of 1007 reviews
Rating 8 - Good. 209 out of 1007 reviews
Rating 6 - Okay. 92 out of 1007 reviews
Rating 4 - Poor. 73 out of 1007 reviews
Rating 2 - Terrible. 55 out of 1007 reviews

Reviews

Verified

8/10 Good

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. There was construction on the parking lot but the staff ensured you were able to park and get around.
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy good breakfast
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Beckie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there if passing through again. Very clean and good area
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Stuart

Breakfast was great. Staff was helpful finding me parking when I got in late at night.
Stayed 1 night in May 2026
Verified

6/10 Okay

Walter

Disliked: Staff & service
Staff was cold both at check-in and checkout. Robots would probably have been friendlier. The staff tending the breakfast bar was on het phone while some the items were depleted. Won’t stay here again.
Stayed 1 night in Jun 2026
Verified

8/10 Good

J. M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great; lobby was warm—a/c either wasn’t working or turned too hot
Stayed 1 night in May 2026
Verified

10/10 Excellent

Gennadiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing everything was clean smelled great and the staff was very nice!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable breakfast was good
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Very ceam room, beds were nice room was spacious and breakfast was on point
Stayed 1 night in Mar 2026
Verified

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Rooms facing highway loud 24/7 noise Not for light sleepers Great breakfast included Overall stay good
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room spacious, bed comfy, and clean all around. Breakfast was perfect
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Clean rooms, great breakfast, and a very friendly staff. I will stay here from now on.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Laurence

Liked: Cleanliness, amenities, property conditions & facilities
Clean and centrally located
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Orestis

Liked: Cleanliness, staff & service, amenities
Everything was excellent, but the breakfast was just amazing
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
clean room, very nice staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly as always room was good just had a few stains on the couch and the side table was wobbly other than that everything was great as always can’t wait to comeback (: !
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, attentive and courteous staff, nice breakfast, clean lobby and walking distance to restaurants and bars.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, friendly staff and good breakfast
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Karina

Rooms are clean and staff super friendly
Stayed 2 nights in Nov 2025
Verified

8/10 Good

paola

Disliked: Staff & service
The hotel is decent for a short stay. You find parking easily, which is definitely a plus. However, the rooms are a bit outdated. The refrigerator constantly wobbled when opening the door, the bed squeaked, and the carpet had several visible stains. The biggest disappointment was the customer service. The staff at check-in appeared unhappy and unwelcoming. They were not friendly, and did not even respond to a simple greeting when guests arrived. Overall, the hotel is acceptable for a few nights, but the condition of the rooms and especially the attitude of the front desk staff leave plenty of room for improvement.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Friendly staff, great food, definitely. Returning
Stayed 1 night in Nov 2025
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, room comfort
Great customer service from all the staff. Older property but still very good. Great location!
Stayed 1 night in Dec 2025