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Hotel Casa Cielo

3.5 star property
A peaceful oceanfront sanctuary where travelers can relax with exceptional food and drinks while embracing the tropical atmosphere by the sea

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Photo gallery for Hotel Casa Cielo

Beach/ocean view - Hotel Casa Cielo (El Cuyo)
Premium bedding, down comforters, Select Comfort beds, in-room safe - Hotel Casa Cielo (El Cuyo)
Books - Hotel Casa Cielo (El Cuyo)
Exterior - Hotel Casa Cielo (El Cuyo)
Garden - Hotel Casa Cielo (El Cuyo)
Hotel Casa Cielo offers a quiet escape with a rooftop terrace overlooking the beach and a restorative spa. Enjoy the pool, savor distinctive cuisine at AROMA restaurant, or explore the water by kayak. Guests consistently praise the attentive service team.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down comforters, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Comfort Double Room, Non Smoking, Partial Ocean View

  • Partial ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Deluxe Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in El Cuyo, Hotel Casa Cielo is on the beach. El Cuyo Lighthouse and Holbox Church are local landmarks, and the area's natural beauty can be seen at Ría Lagartos Biosphere Reserve and El Cuyo Beach. Snorkeling, motor boating, and surfing/body boarding offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Tizimín travel guide
Map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707

What's nearby

  • Ría Lagartos Biosphere Reserve
    Ría Lagartos Biosphere Reserve
    1 min walk - 0.0 miles
  • El Cuyo Beach
    1 min walk - 0.1 miles
  • El Cuyo Lighthouse
    3 min walk - 0.2 miles
  • Del Cuyo Catholic Church
    3 min walk - 0.2 miles
  • Cocal Beach
    17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN)
    168 min drive

Restaurants

  • Off The Vine
    2 min walk
  • Hotelito El Cuyo
    6 min walk
  • Piccola Italia Restaurante & Café
    5 min walk
  • Casa Mangle
    5 min walk
  • Tacos Kukulkanelcuyo
    1 min walk

About this property

Hotel Casa Cielo

Property highlights
Take advantage of free continental breakfast, a rooftop terrace, and dry cleaning/laundry services at Hotel Casa Cielo. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and kayaking. Treat yourself to a sports massage or other spa services. The on-site family restaurant, AROMA, features pool views. In addition to a bar and a hot tub, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Wedding services, a front-desk safe, and outdoor furniture
  • Beach towels, evening entertainment, and a gift shop
Room features
All guestrooms at Hotel Casa Cielo include thoughtful touches such as premium bedding and furnished balconies, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Select Comfort beds and down comforters
  • Rainfall showers and shampoo
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Casa Cielo have a pool?

Yes, this property has an outdoor pool.

Is Hotel Casa Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Casa Cielo?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Cielo?

Check-out is at noon.

Where is Hotel Casa Cielo located?

Nestled on the beach, this Tizimín hotel is within a 5-minute walk of El Cuyo Beach, Del Cuyo Catholic Church, and El Cuyo Lighthouse. Cocal Beach and El Cuyo Viewpoint are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa Cielo Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 57 out of 78 reviews
Rating 8 - Good. 16 out of 78 reviews
Rating 6 - Okay. 3 out of 78 reviews
Rating 4 - Poor. 2 out of 78 reviews
Rating 2 - Terrible. 0 out of 78 reviews

Reviews

Verified

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities
Great location, large room. El Cuyo is a wonderful town!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is the best place to stay when you come to El Cuyo. The view of the ocean from the terrace is fantastic and the breakfast and overall food and drinks were súper! The staff was great, and the rooms were very comfortable. We enjoyed it a lot!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness
Room was clean. Staff were wonderful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Amazing location.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Roger Menendez

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jorge Díaz de la Vega y

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar. Recomendado 100%
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue la elección correcta estamos listos para volver.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Josefine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig søtt lite hotell. Damen i resepsjonen var super hyggelig og hjalp oss masse! Rommet var rent og stort. Litt hard seng, men de fleste i Mexico er det😅 Middagen på hotellet var også sykt bra! Frokosten var helt ok. Den inkluderte frokosten var ikke helt til å skryte av. Det tok også en del tid å få mat her.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Probablemente el mejor Hotel en todo el pueblo, muy bonito, cómodo y lo mejor junto a la playa. Valió cada minuto y peso invertido.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jonathan Del Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Fabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, nuevo, hermosa vista, ubicación perfecta
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente me encantó el lugar la ubicación la playa todo hermoso
Stayed 2 nights in May 2025