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Eliza House

3.0 star property
Edinburgh's city center welcomes travelers with attentive service and easy check-in, creating a perfect base for exploring the historic Scottish capital

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Photo gallery for Eliza House

Interior - Eliza House (Edinburgh)
Standard Triple Room, Ensuite - Eliza House (Edinburgh)
Miscellaneous - Eliza House (Edinburgh)
Standard Twin Room, Ensuite - Eliza House (Edinburgh)
Single Room, Ensuite | Exterior - Eliza House (Edinburgh)
Eliza House sits in central Edinburgh, offering travelers a practical home base with free WiFi in common areas. The 24-hour front desk is staffed by multilingual team members who consistently earn praise from guests for their helpful service.

Reviews

6.6 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room, Ensuite

Single Room, Ensuite | Bathroom

Single Room, Ensuite

Highlights

Separate bedroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Ensuite

Bathroom

Standard Double Room, Ensuite

Highlights

Separate bedroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Highlights

Separate bedroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Highlights

Separate bedroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

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About the neighborhood

West End, a neighborhood in Edinburgh, is home to Eliza House. Princes Street and Grassmarket are notable landmarks, and travelers looking to shop may want to visit George Street and Royal Mile. Looking to enjoy an event or a game while in town? See what's going on at Murrayfield Stadium. Visit our Edinburgh travel guide
Map
14-16 Grosvenor Street, Haymarket, Edinburgh, Scotland, EH12 5EG

What's nearby

  • Dean Village in Edinburgh
    Dean Village
    7 min walk - 0.4 miles
  • Walter Scott Monument in the Rainy Day, Edinburgh, Scotland
    Princes Street
    10 min walk - 0.6 miles
  • street view of George street at Edinburgh, scotland
    George Street
    11 min walk - 0.6 miles
  • Edinburgh Castle in Edinburgh, Scotland
    Edinburgh Castle
    16 min walk - 0.9 miles
  • Scenic sight in Edinburgh with the Castle in the background. Scotland.
    Grassmarket
    16 min walk - 0.9 miles

Getting around

  • Edinburgh Haymarket Station
    2 min walk
  • Haymarket Tram Station
    3 min walk
  • Edinburgh Airport (EDI)
    30 min drive

Restaurants

  • Black Sheep Coffee
    2 min walk
  • The Jolly Botanist
    2 min walk
  • Ryrie’s Bar
    2 min walk
  • Pho Viet
    2 min walk
  • Platform 5
    2 min walk

About this property

Eliza House

Hotel near Princes Street
Located close to Edinburgh Castle and George Street, Eliza House has plenty to offer. Stay connected with free WiFi in public areas.
You'll also enjoy perks such as:
  • Smoke-free premises, a 24-hour front desk, and a front-desk safe
  • Multilingual staff

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The Guards Hotel
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  • Housekeeping
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz Edinburgh
Ritz Hotel Edinburgh
Ritz Hotel Edinburgh
Ritz Edinburgh
Hotel Ritz Hotel Edinburgh
Edinburgh Ritz Hotel Hotel
Ritz
Hotel Ritz Hotel
Ritz Hotel
Eliza House Hotel
Eliza House Edinburgh
Eliza House Hotel Edinburgh

Frequently asked questions

Is Eliza House pet-friendly?

Yes, dogs are allowed at this property.

What time is check-in at Eliza House?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Eliza House?

Check-out is at 11:00 AM.

Where is Eliza House located?

Located in West End, this hotel is within a 15-minute walk of Princes Street and George Street. Grassmarket and Edinburgh Castle are also within 1 mi (2 km). Haymarket Tram Station and Edinburgh Haymarket Station are within a 5-minute walk.

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Reviews

Eliza House Reviews

6.6

6.8

Cleanliness

8.0

Location

7.6

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 101 out of 712 reviews
Rating 8 - Good. 246 out of 712 reviews
Rating 6 - Okay. 180 out of 712 reviews
Rating 4 - Poor. 114 out of 712 reviews
Rating 2 - Terrible. 71 out of 712 reviews

Reviews

10/10 Excellent

MR Alastair

Liked: Cleanliness, amenities, property conditions & facilities
Good sized room, close to town, staff friendly. Hat Tip
Stayed 5 nights in Dec 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location, just steps from the tram to the airport and so close to everything! The decor was beautiful and the provision of the space heater was greatly appreciated
Stayed 3 nights in Sep 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the location was only a two minute walk from the tram/train station in Haymarket. Staff was kind and room was very clean. Quiet location. Old building so the walk to our room was a bit of a maze but we chuckled about it. Would stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, not too far from the main tourist areas so you can easily walk, parking is expensive but it is everywhere in Edinburgh, the staff were nice and helpful and the rooms are a great size
Stayed 2 nights in Jun 2025

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in good walkable location. Quiet area. Restaurants close and transportation.
Stayed 3 nights in May 2025

10/10 Excellent

Natalie

Liked: Staff & service, property conditions & facilities
This is a convenient option for any visits to Edinburgh. The location next to the Haymarket station is perfect -- easily accessible by train and the airport buses. The hotel itself is a cute old building. I never managed to get hot water in my shower, but other than that I loved it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Friendly desk staff. Comfortable hotel
Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfortable environment and would come again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value, slightly quirky hotel

Great value slightly quirky but It's the cheapest hotel in the area. Yes it could do with a lick of paint and bathrooms need an upgrade but it's clean. Best part is the manned reception with friendly helpful staff and real keys - no faffing with cards and codes. This was my 2nd stay, hope to be back again next year
Stayed 5 nights in Jun 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and cute, staff were nice and never any fuss. Nice quiet location with regular and close by trams, trains and buses to anywhere you need to get to in the city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky and good value.

Very enjoyable stay, maybe the decor was a bit tired but this was reflected in the reasonable price. Staff were very attentive and kind and I appreciated reception being manned 24 hours. Very good value.
Stayed 5 nights in Jun 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Property is close to haymarket train station, trams, and buses to city centre. Staff are pleasant and friendly.
Stayed 1 night in Jun 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we needed, which was a clean place to stay and the tram line was very close. The location was a little ways from old town, but it was walkable or we could take the tram to get closer. There were some good restaurants and bars close by.
Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eliza House

Enjoyable stay at Eliza House, Edinburgh. Friendly staff, located close to Edinburgh, Haymarket station.
Stayed 2 nights in Sep 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service

Great location.

We loved the location, great access to the downtown area. Staff were very friendly and helpful. The hotel and rooms very clean with nice big towels but the hotel is due for an upgrade. We founds the beds to hard.
Stayed 2 nights in Apr 2024

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice piece of heritage property that is so convenient for transportation and dining, and walking to Dean Village. Well worth the value compared to other properties around. Getting breakfast thrown in was a pleasant surprise. Wifi was a bit unstable where I was on the top floor and TV could be bigger.
Stayed 2 nights in Nov 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities
We loved the convenience of the location steps from Haymarket train station, yet felt safe and had everything we needed within walking distance. Staff were great. Our room was clean, comfortable and huge, and we felt it was good value for our budget. This is a heritage spot so don’t expect perfection in the details, but we loved the price, location, and clean comfy room.
Stayed 2 nights in Mar 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central cosy accommodation

Cosy accommodation. It's an old house so what you see is what you get. The staff were outstanding.
Stayed 4 nights in Dec 2023

8/10 Good

Robyn

Disliked: Amenities, property conditions & facilities
The property is in a great location , we had an issue with our room that was rectified right away . The night person was awesome and friendly he was new and didn’t know the protocol asked us to check with the manager in the morning. She got a little defensive about it . Given the age of the building it is to be expected to have some quirks may I suggest new caulking around the tubs , check the tv reception in the rooms provide an avail channel guide , if you are booking and want to avoid 70 steep steps to your room request a mid level or lower floor to save the legs . Overall we had a pleasant stay .
Stayed 6 nights in May 2025

8/10 Good

Enjoy Faith

Liked: Cleanliness, staff & service, room comfort
Good location. Comfortable bed and pillows. Quiet rooms. Had some free pastries and hot drinks by the reception. Downside is the weak flushing of the toilet and water can get too hot in the tap and the hot and cold faucet are separate so you cannot mixed them to control the temperature.
Stayed 3 nights in Oct 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should be warned about the 70 stair climb to your room. Restaurants are located nearby. Have to leave your room key if you leave the property.
Stayed 2 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service
A nice hotel in a building with a lot of character. I liked the retro feel of the bedrooms but can see why other may say it's dated. It does have a lot of stairs and no elevator (as advertised) but this was not an issue for us. Staff were welcoming and helpful throughout our stay. The location is good at about 20mins walk to the Scott monument or Grassmarket.
Stayed 3 nights in Aug 2024

8/10 Good

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 21 at the Top of the Stairs

The good: quiet, comfortable, friendly and close to the tram system. I felt safe and comfortable. They are not kidding about the stairs! There are a lot of them!
Stayed 4 nights in Jul 2024

8/10 Good

Diogo Filipe

Liked: Cleanliness, staff & service
Convenient location, large room. Very strong smell of what it seemed to be urine on the corridors
Stayed 4 nights in Dec 2023

8/10 Good

Jan

Liked: Staff & service, amenities
Good location at Haymarket, quietly situated in a side street. One room very good, the other unfortunately not (window could not be opened, problem with the cleanliness of the bathroom and water stain on the ceiling).
Stayed 2 nights in Aug 2023