Ratings based on 929 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
Ok
Comment from Hotel Management
Apr 17, 2024 by George M , Hotel Management
Thank you for your stay and your review.
by A verified traveler from Forfar
Posted Apr 15, 2024 on Expedia
Excellent hotel. Staff were amazing, would highly recommend
Comment from Hotel Management
Apr 16, 2024 by George Miliaras, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel and that our staff made your stay memorable. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler
Posted Apr 15, 2024 on Expedia
This was our second time staying here while in Edinburgh. We love this hotel, clean, quiet and close to everything. The restaurant was better the last time we stayed but the hotel is excellent.
Comment from Hotel Management
Apr 15, 2024 by George Miliaras, Hotel Management
Thank you for choosing to stay with us again during your visit to Edinburgh, and for taking the time to share your feedback. We're delighted to hear that you had another enjoyable experience with us and that you found our hotel clean, quiet, and conveniently located.We're sorry to hear that you found the restaurant experience to be better during your previous stay. Please rest assured that your feedback has been shared with our restaurant team to ensure that we maintain the high standards of service that our guests expect from us.We truly appreciate your continued loyalty and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler
Posted Apr 15, 2024 on Expedia
Special thanks to Irene who shipped our Airpod to our next hotel in London.
Breakfast was superb. Best English breakfast
Comment from Hotel Management
Apr 15, 2024 by George Miliaras, Hotel Management
Thank you for choosing to stay with us at Apex Waterloo Place Hotel and for sharing your feedback with us. We're thrilled to hear that you had a superb breakfast experience and that Irene provided exceptional service by ensuring your AirPods were shipped to your next destination in London.Your kind words have been passed along to Irene and the breakfast team, who will be delighted to hear that their efforts were appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to Edinburgh again.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler from Sudbury
Posted Apr 15, 2024 on Expedia
Excellent location, great service, very friendly and helpful staff, clean, comfortable and a haven.
Comment from Hotel Management
Apr 15, 2024 by George Miliaras, Hotel Management
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Apex Waterloo Place Hotel. It's fantastic to know that you found our location excellent, our service top-notch, and our staff friendly and helpful.Providing a clean, comfortable haven for our guests is always our goal, and we're thrilled that we could meet your expectations in this regard.We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler
Posted Apr 13, 2024 on Expedia
An incredible team who let us use the facilities whilst we waited as we had arrived a few hours early for check in. They were then able to let us check in early allowing us to start our day in a relaxed and peaceful state knowing we didn’t need to worry about luggage or checking in. Rooms were wonderful, very spacious and we loved our rubber duck souvenir. Thank you to the wonderful team who made a holiday feel even better.
Comment from Hotel Management
Apr 14, 2024 by George Miliaras, Hotel Management
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our team went above and beyond to accommodate you and that you enjoyed the use of our facilities while waiting for check-in. It's wonderful to know that you found your room spacious and that you appreciated the little touches like our rubber duck souvenir.We strive to make every guest's stay as relaxing and enjoyable as possible, and it's rewarding to hear that we succeeded in making your holiday even better. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler
Posted Apr 13, 2024 on Expedia
I love Apex Waterloo hotel for its great rooms, cleanliness, friendliness and is right where I need it to be. They also upgrade your room when they can.
Comment from Hotel Management
Apr 13, 2024 by George M, Hotel Management
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and that our rooms, cleanliness, and friendly service met your expectations. Our team strives to provide exceptional hospitality and ensure our guests have a comfortable and memorable experience. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future.Warm regards,George MFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 14, 2024 by George Miliaras, Hotel Management
Thank you for sharing your feedback! We're delighted to hear that you had a good stay with us. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler
Posted Apr 12, 2024 on Expedia
Excellent and friendly service in all aspects. Beautiful room & convenient hotel.
Delicious food & service in on site restaurant. Try the Belgian waffles with thick bacon & maple syrup.
Comment from Hotel Management
Apr 16, 2024 by George Miliaras, Hotel Management
Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and that our team provided excellent and friendly service. It's great to know that you found our rooms beautiful and our hotel convenient. We're delighted that you enjoyed the delicious food and service at our on-site restaurant, especially the Belgian waffles with thick bacon and maple syrup – it sounds delicious!We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
by A verified traveler from Ashton-in-Makerfield
Posted Apr 12, 2024 on Expedia
Stayed at the Apex Waterloo on a number of occasions. Good location, nice facilities and staff are friendly and attentive.
Comment from Hotel Management
Apr 13, 2024 by George Miliaras, Hotel Management
Thank you for your continued loyalty and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our good location, nice facilities, and friendly, attentive staff during your stays at the Apex Waterloo Place Hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back for many more enjoyable visits in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel