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Hotel Haus am Zoo

3.5 star property
Hotel in Düsseldorf with a full-service spa

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Photo gallery for Hotel Haus am Zoo

View from property
Garden
Reception
Apartment Sybelstrasse | Hypo-allergenic bedding, down comforters, in-room safe, desk
Double Room | Hypo-allergenic bedding, down comforters, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Parking available
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Comfort Double Room, Garden View

Comfort Double Room, Garden View | Garden view

Comfort Double Room, Garden View

Highlights

Furnished balcony
Soundproofed
Heating
Free rollaway/extra beds
Free cribs/infant beds
TV
Hypo-allergenic bedding
Down duvet
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Single Room, Non Smoking, City View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Economy Single Room, Non Smoking, City View

Highlights

Soundproofed
Heating
TV
Hypo-allergenic bedding
Down duvet
Private bathroom
Hair dryer
Satellite channels
  • City view
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Single Room, Garden View

Comfort Single Room, Garden View | Hypo-allergenic bedding, down comforters, in-room safe, desk

Comfort Single Room, Garden View

Highlights

Soundproofed
Heating
Free rollaway/extra beds
Free cribs/infant beds
TV
Hypo-allergenic bedding
Down duvet
Private bathroom
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Single Room

Business Single Room | Hypo-allergenic bedding, down comforters, in-room safe, desk

Business Single Room

Highlights

Soundproofed
Heating
TV
Hypo-allergenic bedding
Down duvet
Private bathroom
Hair dryer
Satellite channels
  • City view
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, down comforters, in-room safe, desk

Triple Room

Highlights

Soundproofed
Heating
Free rollaway/extra beds
Free cribs/infant beds
TV
Hypo-allergenic bedding
Down duvet
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room | Hypo-allergenic bedding, down comforters, in-room safe, desk

Double Room

Highlights

Balcony or patio
Soundproofed
Heating
Free rollaway/extra beds
Free cribs/infant beds
TV
Hypo-allergenic bedding
Down duvet
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Map
Sybelstraße 21, Düsseldorf, NW, 40239

What's nearby

  • Konigsallee - 5 min drive - 2.4 miles
  • PSD Bank Dome - 6 min drive - 3.3 miles
  • Rhine Promenade - 6 min drive - 3.0 miles
  • Messe Düsseldorf - 7 min drive - 3.6 miles
  • Mitsubishi Electric Hall - 8 min drive - 3.5 miles

Getting around

  • Hansaplatz Tram Stop - 4 min walk
  • Gothaer Straße Ratingen Bus Stop - 7 min drive
  • Düsseldorf Intl. Airport (DUS) - 16 min drive

Restaurants

  • ‪Trattoria Zucchero - ‬8 min walk
  • ‪Il Disperato - ‬12 min walk
  • ‪Eiscafé Talamini - ‬13 min walk
  • ‪Gyros ALA Greek - ‬13 min walk
  • ‪Ermis Döner Place - ‬10 min walk

About this property

Hotel Haus am Zoo

Hotel near Messe Düsseldorf
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Hotel Haus am Zoo. Take some time to relax at the onsite spa. In addition to a business center and a snack bar/deli, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A computer station, tour/ticket assistance, and 1 meeting room
  • A front-desk safe, an elevator, and a TV in the lobby
Room features
All guestrooms at Hotel Haus am Zoo offer thoughtful touches such as laptop-friendly workspaces, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Tubs or showers, free toiletries, and hair dryers
  • 32-inch TVs with satellite channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 12 per night)
  • Secured, covered extended parking on site (EUR 12 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 15 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 323 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night (maximum EUR 25 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Covered self parking fee: EUR 12.00 per night
  • Covered extended parking fee: EUR 12 per night
  • Pet fee: EUR 10 per pet, per night (maximum EUR 25 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 8 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Haus am Zoo
Haus am Zoo Duesseldorf
Hotel Haus am Zoo
Hotel Haus am Zoo Duesseldorf
Hotel Haus am Zoo Düsseldorf
Haus am Zoo Düsseldorf
Haus am Zoo
Hotel Hotel Haus am Zoo Düsseldorf
Düsseldorf Hotel Haus am Zoo Hotel
Hotel Hotel Haus am Zoo
Hotel Haus am Zoo Hotel
Hotel Haus am Zoo Düsseldorf
Hotel Haus am Zoo Hotel Düsseldorf

Frequently asked questions

Is Hotel Haus am Zoo pet-friendly?

Yes, Hotel Haus am Zoo allows pets (limit 1 total). There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Haus am Zoo?

Self parking is available for EUR 12.00 per night. Extended parking is available for EUR 12 per night. Limited spots are available.

What time is check-in at Hotel Haus am Zoo?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Haus am Zoo?

Check-out is at 11 AM.

Where is Hotel Haus am Zoo located?

Located in Stadtbezirke 02, this spa hotel is within 2 mi (3 km) of Castle Jaegerhof, Hofgarten, and Museum Kunstpalast. Duesseldorf Grafenberg Wildlife Park and Theatermuseum Dusseldorf are also within 2 mi (3 km). Hansaplatz Tram Stop and Grunerstraße Tram Stop are within a 5-minute walk.

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Hotel Haus am Zoo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 82 reviews
Rating 8 - Good. 21 out of 82 reviews
Rating 6 - Okay. 6 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect choice!

We stayed for a family reunion with my nephew and grandniece. It was perfect as it was such a hot day and the lovely secluded outdoor pool was great. The staff were very attentive and interested in our little party. Great location and quiet. Only a few minutes walk to the tram for the city and free pass supplied by the hotel. Zoo park is just a few minutes walk away with playpark and walks. Balcony room was great and loved the walk in shower. Everything fresh and clean .
Stayed 3 nights in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Room a little hot as it faces south with large patio door and window. No evidence of air conditioning . Otherwise very good.
Stayed 3 nights in Mar 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No climate control, small rooms.
Stayed 2 nights in May 2023

8/10 Good

Elke

Liked: Cleanliness, staff & service, property conditions & facilities
Angenehme Atmosphäre, gutes Frühstücksbuffet, ruhig
Stayed 1 night in Nov 2024

8/10 Good

Guy

Had to leave balcony door open and unlocked to cool room.
Stayed 1 night in Jul 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Manfred

Stayed 1 night in Nov 2023

10/10 Excellent

Ilona

Stayed 1 night in Oct 2023

8/10 Good

Matti

Stayed 5 nights in Oct 2023

2/10 Terrible

IGNACIO JAVIER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésima experiencia

La almohada estaba vacía, la moqueta sucia, el edredón daba asco, el pasillo hacia el jardín olía muy mal, las camas incómodas, la limpieza dejaba bastante que desear.
Stayed 5 nights in Sep 2023

8/10 Good

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Carolin

Stayed 1 night in Jan 2023

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

RoswithaHenriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haben uns sehr wohl gefühlt und würden gerne nochmal den Service in diesem Hotel genießen. Hat alles gepasst.
Stayed 2 nights in Jul 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Joon-Mo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nettes und hilfsbereites Personal. Wirklich leckeres Frühstück für einen guten Preis. Entspannte Umgebung mit super Anbindung in die Stadt mit der U-Bahn! Und das nächste Mal bringe ich meine Badehose mit und hüpf in den Pool!
Stayed 2 nights in Jun 2022

10/10 Excellent

Dr. Juliane H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr persönlich geführt, sehr freundliches und hilfsbereites Personal. Ruhiges Gartenzimmer, genauso den Preis wert wie das üppige Frühstück. Ein bisschen schade: WLAN taugt nicht fuer TV-Streaming. Tolle Alternative zu großen Häusern in DUS, auch fuer Reisen ab Flughafen gut geeignet.
Garten
Haupthaus
Gartenhaus
Stayed 1 night in Jun 2022

10/10 Excellent

Gunther Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice and cosy hotel

Love this hotel and use it on a regular basis both for business, family and friend. Nicely located close to a park and not to far from the center of Dusseldorf. Wonderful garden and relaxed atmosphere - can definitely recommend this hotel!!
Stayed 3 nights in Dec 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2021

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the personal touch and helpfulness.
Stayed 7 nights in Sep 2021

10/10 Excellent

Dijanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk

Fantastisk ophold. Leon var den bedste vært msn kunne forestille sig, han var hjælpsom ud over det sædvanlige. Kan kun give mine bedste anbefalinger.
Stayed 5 nights in Jul 2021

10/10 Excellent

Silke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gelungener Kurzurlaub 😎

Wir kommen gerne immer wieder in dieses so angenehme Hotel !!!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

Comfortable hotel. Great for a quick, one night stay.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

På familie besøg

Vi havde 3 overnatninger. Den lækreste morgenmad. Hyggelige omgivelser. Meget serviceminded. Vi var super glade for opholdet og kommer helt sikkert igen til sommer.
Stayed 3 nights in Oct 2020