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Hotel Fire & Ice

4.5 star property
Family-friendly slopeside fun with downhill skiing

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Photo gallery for Hotel Fire & Ice

Sauna, steam room, massages
Baum Chalet, 1 Queen Bed, Garden View | View from room
Lunch and dinner served, local cuisine
Steam room
Sauna, steam room, massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 1 Twin Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room, 1 Twin Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite

Family Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View | View from room

Baum Chalet, 1 Queen Bed, Garden View

Highlights

Soundproofed
Individually furnished
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Twin Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 1 Twin Bed

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About the neighborhood

Map
An der Skihalle 1, Neuss, NW, 41472

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 miles
  • Museum Insel Hombroich - 9 min drive - 3.0 miles
  • Marina Düsseldorf - 13 min drive - 8.7 miles
  • Konigsallee - 14 min drive - 9.6 miles
  • Messe Düsseldorf - 20 min drive - 14.7 miles

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • Düsseldorf Intl. Airport (DUS) - 31 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Salzburger Hochalm - ‬3 min walk
  • ‪Peking Garden - ‬8 min drive
  • ‪Pizzeria Casanova - ‬9 min drive
  • ‪Frankenheim Biergarten - ‬4 min drive

About this property

Hotel Fire & Ice

Upscale family-friendly hotel in a rural location
A terrace, shopping on site, and mini golf are just a few of the amenities provided at Hotel Fire & Ice. Hit the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and ski passes. Treat yourself to a massage at the onsite spa. The on-site local cuisine restaurant, Salzburger Hochalm, offers lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like sledding and snowboarding. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • ATM/banking services, 13 meeting rooms, and multilingual staff
  • An elevator, a front-desk safe, and smoke-free premises
Room features
All 101 individually furnished rooms boast comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and bathrobes.
Extra amenities include:
  • Highchairs, art supplies, and travel cribs
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with satellite channels
  • LED light bulbs, electric kettles, and daily housekeeping

Languages

Dutch, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 6 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jausenstadl
  • Pistenlounge
  • Salzburger Alm Biergarten
  • Salzburger Hochalm
  • Viva Bar

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • Highchair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference center (269 square feet of space)

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.00 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Uncovered self parking fee: EUR 6 per day
  • Rollaway bed fee: EUR 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Is Hotel Fire & Ice pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Fire & Ice?

Self parking is available for EUR 6 per day. Limited spots are available.

What time is check-in at Hotel Fire & Ice?

Check-in begins at 4:00 PM.

What time is check-out at Hotel Fire & Ice?

Check-out is at 11 AM.

Where is Hotel Fire & Ice located?

This family-friendly Neuss hotel is located near the airport, within 3 mi (5 km) of Jever Fun Skihalle, Museum Insel Hombroich and Golf Club Rittergut Birkhof. Schloss Hülchrath and Port of Neuss are also within 6 mi (10 km). Neuss Holzheim Station is 23 minutes by foot.

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Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 180 out of 253 reviews
Rating 8 - Good. 63 out of 253 reviews
Rating 6 - Okay. 7 out of 253 reviews
Rating 4 - Poor. 3 out of 253 reviews
Rating 2 - Terrible. 0 out of 253 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Stayed 1 night in Feb 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Ruediger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Stayed 2 nights in Nov 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat alles gepasst.
Stayed 1 night in Oct 2024

8/10 Good

Arixya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gut

War sehr angetan. Und lecker essen
Stayed 1 night in Aug 2024

10/10 Excellent

Jan

Stayed 2 nights in Jul 2024

10/10 Excellent

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baumchalet war wirklich schön. Sehr ruhig und schön eingerichtet und sehr sauber. Das Personal war überall sehr freundlich und hilfsbereit. Einzig das Buffet im Biergarten vom AlpinePark ist vom Angebot und Auswahl zu dem aufgerufenen Preis von 33,90€ p. Person schon fast unverschämt. Aber das Frühstück im Hotel ist sehr gut mit guter Auswahl. Alles in allem zu empfehlen.
Stayed 1 night in Jun 2024

10/10 Excellent

Mahendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Erlebnis!

Ein "spannendes" Erlebnis, die Schihalle nahe Düsseldorf! Es kommt teilweise richtiges Schi-Feeling auf - vor allem, wenn man als Zuseher in einer der "Hütten" weilt. Seminarbereich passt wunderbar - fein ist der Blick aus dem Pausenbereich auf die Piste. Die Zimmer sind sehr gemütlich eingerichtet und schön geräumig.
Stayed 1 night in Mar 2024

8/10 Good

Damien

Stayed 3 nights in Mar 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hartwig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael P.

oberes “gut”
Stayed 1 night in Jan 2024

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schön nach der Party ins Hotel ohne raus zu müssen
Stayed 1 night in Dec 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023