Verified review
4/10 Poor
Sushma
Sep 2, 2026
Disliked: Staff & service, property conditions & facilities
Upon arrival, we were informed that there was an issue with the hot water. Unfortunately, there was no hot water for the next three days of our stay. As it was a weekend, the issue remained unresolved, and we had to take cold showers throughout our stay.
Only after proactively asking whether any compensation would be offered for the inconvenience did a Radisson employee inform us that we were eligible for a 30% refund. Since booking another hotel at such short notice would have resulted in significant additional costs, we decided to stay.
To make matters worse, the communication regarding the refund after our stay was disappointing. It took several weeks and multiple discussions before the refund was finally processed. The interactions we had with some staff members over the phone were far from friendly or customer-oriented, which only added to the frustration.
Special thanks go to the Expedia team, who were not only professional and friendly but also took the initiative to coordinate with the hotel and ensure that the agreed refund was ultimately paid.
Overall, this was not the level of service we would expect from a Radisson Hotel. While technical issues can happen, the way they are handled and communicated to guests makes all the difference. Unfortunately, both the handling of the issue and the follow-up communication fell well short of expectations.
Sushma
Stayed 2 nights in Jul 2026